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Message #64283
[Bug 1263223] Re: Samsung AMD A4 4355M Display remains off after resume
Lenin, thank you for reporting this and helping make Ubuntu better. Because Samsung does not easily reveal what the latest BIOS is for this model, could you please download the latest firmware software as per http://www.samsung.com/in/support/model/NP535U3X-A01BD-downloads , and advise if a BIOS update is available? If so, when you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Thank you for your understanding.
** Description changed:
- After I turn on from a Suspend state, the laptop turns on and even from
- the sounds its assumable that it just booted on to the login screen. But
+ After I resume from a suspend, the display does not turn back on.
+ However, I hear sounds as if just booted on to the login screen. But
with all combinations of Keys, Ctrl-Alt-Delete, Space, lid-turn-on/off,
backspace, brightness increase/decrease nothing helps to turn the
- display back on.
+ display back on. The issue had been same with Lubuntu 13.04 and 13.10 as
+ well.
- The issue had been same with Lubuntu 13.04 and 13.10 as well.
-
- I have tried the askubuntu / ubuntu forums for customizing the hooks
- provided by other pro users. But those seemed to help for helping
- suspend not resuming. I have no issue with Suspending/Hibernating. The
- issue is just to be able to turn on the display after resume from
- suspend/hibernation.
+ WORKAROUND: Hibernate via:
+ echo disk > /sys/power/state
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.8.0-34-generic 3.8.0-34.49~precise1
ProcVersionSignature: Ubuntu 3.8.0-34.49~precise1-generic 3.8.13.12
Uname: Linux 3.8.0-34-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-34-generic.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
ArecordDevices:
- **** List of CAPTURE Hardware Devices ****
- card 1: Generic [HD-Audio Generic], device 0: ALC269VC Analog [ALC269VC Analog]
- Subdevices: 1/1
- Subdevice #0: subdevice #0
+ **** List of CAPTURE Hardware Devices ****
+ card 1: Generic [HD-Audio Generic], device 0: ALC269VC Analog [ALC269VC Analog]
+ Subdevices: 1/1
+ Subdevice #0: subdevice #0
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: lenin 2032 F.... pulseaudio
- /dev/snd/controlC0: lenin 2032 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: lenin 2032 F.... pulseaudio
+ /dev/snd/controlC0: lenin 2032 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
- Card hw:0 'HDMI'/'HDA ATI HDMI at 0xfeb44000 irq 45'
- Mixer name : 'ATI R6xx HDMI'
- Components : 'HDA:1002aa01,00aa0100,00100300'
- Controls : 7
- Simple ctrls : 1
+ Card hw:0 'HDMI'/'HDA ATI HDMI at 0xfeb44000 irq 45'
+ Mixer name : 'ATI R6xx HDMI'
+ Components : 'HDA:1002aa01,00aa0100,00100300'
+ Controls : 7
+ Simple ctrls : 1
Card0.Amixer.values:
- Simple mixer control 'IEC958',0
- Capabilities: pswitch pswitch-joined penum
- Playback channels: Mono
- Mono: Playback [on]
+ Simple mixer control 'IEC958',0
+ Capabilities: pswitch pswitch-joined penum
+ Playback channels: Mono
+ Mono: Playback [on]
Card1.Amixer.info:
- Card hw:1 'Generic'/'HD-Audio Generic at 0xfeb40000 irq 16'
- Mixer name : 'Realtek ALC269VC'
- Components : 'HDA:10ec0269,144dc660,00100202'
- Controls : 24
- Simple ctrls : 11
+ Card hw:1 'Generic'/'HD-Audio Generic at 0xfeb40000 irq 16'
+ Mixer name : 'Realtek ALC269VC'
+ Components : 'HDA:10ec0269,144dc660,00100202'
+ Controls : 24
+ Simple ctrls : 11
Date: Sat Dec 21 02:08:27 2013
HibernationDevice: RESUME=UUID=ef7489e8-de5f-4605-9ed9-049640374ae4
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U3C
MarkForUpload: True
ProcEnviron:
- LC_CTYPE=en_US.UTF-8
- TERM=xterm
- PATH=(custom, no user)
- LANG=en_US.UTF-8
- SHELL=/bin/zsh
+ LC_CTYPE=en_US.UTF-8
+ TERM=xterm
+ PATH=(custom, no user)
+ LANG=en_US.UTF-8
+ SHELL=/bin/zsh
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-34-generic root=UUID=da65b9b9-e593-45f1-b4bd-882743336ccc ro quiet splash vt.handoff=7
RelatedPackageVersions:
- linux-restricted-modules-3.8.0-34-generic N/A
- linux-backports-modules-3.8.0-34-generic N/A
- linux-firmware 1.79.9
+ linux-restricted-modules-3.8.0-34-generic N/A
+ linux-backports-modules-3.8.0-34-generic N/A
+ linux-firmware 1.79.9
SourcePackage: linux-lts-raring
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/03/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P07RAG.N53.130403.LEO
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP535U3X-A01BD
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP07RAG.N53.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U3C:pvrP07RAG:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U3X-A01BD:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 535U3C
dmi.product.version: P07RAG
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
** Tags removed: precise
** Tags added: raring saucy
** Changed in: linux-lts-raring (Ubuntu)
Importance: Undecided => Low
** Changed in: linux-lts-raring (Ubuntu)
Status: Confirmed => Incomplete
** Summary changed:
- Samsung AMD A4 4355M Display remains off after resume
+ [Samsung NP535U3X-A01BD ] Display remains off after resume from suspend
** Package changed: linux-lts-raring (Ubuntu) => linux (Ubuntu)
--
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Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1263223
Title:
[Samsung NP535U3X-A01BD ] Display remains off after resume from
suspend
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
After I resume from a suspend, the display does not turn back on.
However, I hear sounds as if just booted on to the login screen. But
with all combinations of Keys, Ctrl-Alt-Delete, Space, lid-turn-
on/off, backspace, brightness increase/decrease nothing helps to turn
the display back on. The issue had been same with Lubuntu 13.04 and
13.10 as well.
WORKAROUND: Hibernate via:
echo disk > /sys/power/state
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.8.0-34-generic 3.8.0-34.49~precise1
ProcVersionSignature: Ubuntu 3.8.0-34.49~precise1-generic 3.8.13.12
Uname: Linux 3.8.0-34-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-34-generic.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 1: Generic [HD-Audio Generic], device 0: ALC269VC Analog [ALC269VC Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: lenin 2032 F.... pulseaudio
/dev/snd/controlC0: lenin 2032 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'HDMI'/'HDA ATI HDMI at 0xfeb44000 irq 45'
Mixer name : 'ATI R6xx HDMI'
Components : 'HDA:1002aa01,00aa0100,00100300'
Controls : 7
Simple ctrls : 1
Card0.Amixer.values:
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined penum
Playback channels: Mono
Mono: Playback [on]
Card1.Amixer.info:
Card hw:1 'Generic'/'HD-Audio Generic at 0xfeb40000 irq 16'
Mixer name : 'Realtek ALC269VC'
Components : 'HDA:10ec0269,144dc660,00100202'
Controls : 24
Simple ctrls : 11
Date: Sat Dec 21 02:08:27 2013
HibernationDevice: RESUME=UUID=ef7489e8-de5f-4605-9ed9-049640374ae4
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U3C
MarkForUpload: True
ProcEnviron:
LC_CTYPE=en_US.UTF-8
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/zsh
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-34-generic root=UUID=da65b9b9-e593-45f1-b4bd-882743336ccc ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.8.0-34-generic N/A
linux-backports-modules-3.8.0-34-generic N/A
linux-firmware 1.79.9
SourcePackage: linux-lts-raring
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/03/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P07RAG.N53.130403.LEO
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP535U3X-A01BD
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP07RAG.N53.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U3C:pvrP07RAG:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U3X-A01BD:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 535U3C
dmi.product.version: P07RAG
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
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