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Message #64518
[Bug 1283938] Re: [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from sleep
Ubuntuser, could you please test the latest upstream kernel available (the one all the way at the top, and not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER
where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc8
This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER
As well, please remove the tag:
needs-upstream-testing
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.
Ken Nakasya / Özgür BASKIN / Martin Lund / Jeff Wayne / ender / Chris Moss / John Relph / sheepscrossing / Jason Underwood / UbuntuAddicted / Martin Stockhammer / Atul / and anyone else who isn't the original reporter Ubuntuser, the scope of this report wouldn't cover you, your problem, or your hardware. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs
** Package changed: linux-lts-trusty (Ubuntu) => linux (Ubuntu)
** Changed in: linux (Ubuntu)
Importance: Critical => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1283938
Title:
[Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
sleep
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Hardware: Samsung Serie 5 AMD notebook (find in attachment the hardware profile).
OS: Ubuntu 14.04 (updated today).
After wakeup the notebook from the sleep mode, the screen goes blank while the OS and the hardware is awake.
(I can also press Ctrl+F1 and Ctrl+Alt+Del to reboot the system).
This problem is not happening with the AMD property drivers (but they
have another bug, i can't set up the brighness of the monitor).
The problem in my opinion is related to this package: xserver-xorg-
video-ati.
Changing "quiet splash" with "nomodeset" into /etc/default/grub makes
the wakeup working, but the pc is really slow (can't be used), also
after the normal start up.
Best regards and have a good work.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
Uname: Linux 3.13.0-11-generic x86_64
.tmp.unity.support.test.0:
ApportVersion: 2.13.2-0ubuntu5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Feb 24 12:58:07 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus: virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7500G] [1002:990a] (prog-if 00 [VGA controller])
Subsystem: Samsung Electronics Co Ltd Device [144d:c660]
Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
InstallationDate: Installed on 2014-02-22 (1 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140218)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U4C
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-11-generic root=UUID=9f8c7e92-a6ea-41fd-9489-a256c8b9f5d5 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-ati
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/03/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P06RAF.N93.130403.LEO
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP535U4X-S01TH
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RAF.N93.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U4C:pvrP06RAF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U4X-S01TH:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 535U4C
dmi.product.version: P06RAF
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Mon Feb 24 12:54:54 2014
xserver.configfile: default
xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.0-1ubuntu6
xserver.video_driver: radeon
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