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[Bug 1283938] Re: [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from sleep

 

Ubuntuser, could you please test the latest upstream kernel available (the one all the way at the top, and not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc8

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

Ken Nakasya / Özgür BASKIN / Martin Lund / Jeff Wayne / ender / Chris Moss / John Relph / sheepscrossing / Jason Underwood / UbuntuAddicted / Martin Stockhammer / Atul / and anyone else who isn't the original reporter Ubuntuser, the scope of this report wouldn't cover you, your problem, or your hardware. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Package changed: linux-lts-trusty (Ubuntu) => linux (Ubuntu)

** Changed in: linux (Ubuntu)
   Importance: Critical => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1283938

Title:
  [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from
  sleep

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Hardware: Samsung Serie 5 AMD notebook (find in attachment the hardware profile).
  OS: Ubuntu 14.04 (updated today).

  After wakeup the notebook from the sleep mode, the screen goes blank while the OS and the hardware is awake.
  (I can also press Ctrl+F1 and Ctrl+Alt+Del to reboot the system).

  This problem is not happening with the AMD property drivers (but they
  have another bug, i can't set up the brighness of the monitor).

  The problem in my opinion is related to this package:  xserver-xorg-
  video-ati.

  Changing "quiet splash" with "nomodeset" into /etc/default/grub makes
  the wakeup working, but the pc is really slow (can't be used), also
  after the normal start up.

  
  Best regards and have a good work.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
  Uname: Linux 3.13.0-11-generic x86_64
  .tmp.unity.support.test.0:

  ApportVersion: 2.13.2-0ubuntu5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Mon Feb 24 12:58:07 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus: virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7500G] [1002:990a] (prog-if 00 [VGA controller])
     Subsystem: Samsung Electronics Co Ltd Device [144d:c660]
   Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
  InstallationDate: Installed on 2014-02-22 (1 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140218)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U4C
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-11-generic root=UUID=9f8c7e92-a6ea-41fd-9489-a256c8b9f5d5 ro quiet splash vt.handoff=7
  SourcePackage: xserver-xorg-video-ati
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/03/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P06RAF.N93.130403.LEO
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: NP535U4X-S01TH
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: SEC_SW_REVISION_1234567890ABCD
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RAF.N93.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U4C:pvrP06RAF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U4X-S01TH:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
  dmi.product.name: 535U4C
  dmi.product.version: P06RAF
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
  version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Mon Feb 24 12:54:54 2014
  xserver.configfile: default
  xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.0-1ubuntu6
  xserver.video_driver: radeon

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