← Back to team overview

kernel-packages team mailing list archive

[Bug 1328984] Missing required logs.


This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1328984

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.

  Regression: Kernel 3.2.0-64 fails to boot with USB3 controller card

Status in “linux” package in Ubuntu:

Bug description:
  A routine system update of Ubuntu 12.04 LTS to kernel 3.2.0-64
  resulted in unbootable system on two machines. Further testing
  revealed that kernel fails while initializing HighPoint RocketU 1144C
  USB 3.0 controller. This is a PCIe x4 add-in card that contains four
  USB 3.0 ports, each equipped with its own controller. The card did and
  does work without any problems with kernel 3.2.0-63 and earlier. Prior
  to installing kernel 3.2.0-64 there were neither hardware nor software
  problems with either of the machines.

  Steps to reproduce:
  apt-get dist-upgrade
  Result: system fails to boot.

  The workaround is to revert to kernel 3.2.0-63 or to remove the
  RocketU card.

  Hardware description (same on both machines):
  Dell PowerEdge R510
  PERC6/i RAID controller
  64GB RAM DDR3 ECC registered
  Dual CPU: Intel Xeon X5660 2.80GHz
  HighPoint RocketU 1144C 4-Port USB 3.0 PCIe 2.0 x4 HBA

  Operating system (identical on both machines):
  Ubuntu 12.04.4 LTS
  Linux 3.2.0-64-generic x86_64

  sda - logical drive on PERC6/i, OS
  sdb - logical drive on PERC6/i, data
  sdc - Areca 5040 external RAID connected by USB3 to RocketU card
  sdd - Areca 5040 external RAID connected by USB3 to RocketU card
  sde - Areca 5040 external RAID connected by USB3 to RocketU card

  System boots normally until initialization of Areca drives connected to the RocketU card. The following messages are displayed on screen when booting without quiet and with debug options. These are last messages of a "typical" part of the boot sequence. Following it is a ~2 minute lag when no messages are displayed.

  [Please note that no trace of the boot progress gets recorded in
  system logs, and messages on screen scroll very fast. I had to record
  the boot progress with a high framerate camera, and even so some
  messages scrolled too fast and were not recorded. The following is a
  manual transcript of fragments of these videos; please forgive
  inevitable typos.]

  [5.621523] scsi 5:0:0:0: Direct-Access Areca Areca5  PQ: 0 ANSI: 5
  [5.622896] sd 5:0:0:0: Attached scsi generic sg4 type 0
  [5.623230] sd 5:0:0:0: [sdc] Very big device. Trying to use READ CAPACITY(16).
  [5.623668] sd 5:0:0:0: [sdc] 41015622144 512-byte logical blocks: (20.9 TB/19.0 TiB)
  [5.741152] scsi 6:0:0:0: Direct-Access Areca Areca3  PQ: 0 ANSI: 5
  [5.744003] sd 6:0:0:0: Attached scsi generic sg5 type 0
  [5.744545] sd 6:0:0:0: [sdd] Very big device. Trying to use READ CAPACITY(16).
  [5.744980] sd 6:0:0:0: [sdd] 41015622144 512-byte logical blocks: (20.9 TB/19.0 TiB)
  [6.004526] scsi76:0:0:0: Direct-Access Areca Areca7  PQ: 0 ANSI: 5
  [6.006121] sd 7:0:0:0: Attached scsi generic sg6 type 0
  [6.006488] sd 7:0:0:0: [sde] Very big device. Trying to use READ CAPACITY(16).
  [6.006834] sd 7:0:0:0: [sde] 35156217552 512-byte logical blocks: (17.9 TB/16.3 TiB)
  [7.133091] Adding 46874620k swap on /dev/sda3. Priority: -1 extents:1 across 46874620k

  After a two minute delay, the following messages appear in an infinite
  loop.  Please note that these messages appear in a somewhat random
  sequence, and not all messages appear on every boot. The only thing
  that works at this point is Ctrl-Alt-Delete.

  udevd[632]: timeout: killing '/sbin/modprobe -bv acpi:ACPI000D:PMP0C01:' [774]
  udevd[703]: timeout: killing '/sbin/modprobe -bv acpi:PMP0C014:' [776]
  udevd[529]: timeout: killing '/sbin/modprobe -bv input:b0003v0557p2261e0110-e0,1,2,3,4,k110,111,112,r8,a0,1,m4,lsfw' [1642]
  udevd[630]: timeout: killing '/sbin/modprobe -bv serio:ty06pr00id00ex00' [655]
  udevd[508]: timeout: killing '/sbin/modprobe -bv pci:v0000808640000342Esv00000000sd00000000bc00sc00i00' [512]
  udevd[494]: timeout: killing '/sbin/modprobe -bv input:b0019v0000p0001e0000-r0,1,k74,ramlsfw' [771]
  udevd[699]: timeout: killing '/sbin/modprobe -bv dmi:bvnDellInc.:bvr1.12.0:bd07/26/2013:svnDellInc.:pnPowerEdgeR510:pvr:rvnDellInc.:rm00HDP0:rvr002:cvnDellInc.:ct23:cvr:' [708]
  udevd[529]: timeout: killing '/sbin/modprobe -bv input:b0003v0557p2261e0110-e0,1,2,3,4,k71,72,73,74,77,80,82,83,85,86,87,88,89,8A,8B,8C,8E,8F,90,96,98,9B,9C,9E,9F,A1,A3,A4,A5,A6,A7,A8,A9,AB,AC,AD,AE,B1,B2,B5,CE,CF,D0,D1,D2,D4,D8,D9,DB,E4,EA,EB,F1,100,161,162,166,16A,16E,172,174,176,178,179,17A,17B,17C,17D,17F,180,182,182,185,188,189,18C,18D,18E,18F,190,191,192,193,195,198,199,19A,1A9,1A1,1A2,1A3,1A4,1A5,1A6,1A7,1A8,1A9,1AA,1AB,1AC,1AD,1AE,1B0,1B1,1B7,1BA,r6,a20,m4,lsfw' [1678]

  After pressing Ctrl-Alt-Delete, the above messages continue to appear
  for a few seconds, and after that the following messages are

  An error occurred while mounting /mnt/sdb.
  mountall: mount /mnt/sdb [1785] killed by KILL signal
  mountall: Filesystem could not be mounted: /mnt/sdb
   * Killing all remaining processes...  [Press
  S to skip mounting or M for manual recovery
  rpcbind: rpcbind terminating on signal. Restart with "rpcbind -w"
   * Deconfiguring network interfaces  [ OK ]
   * Deactivating swap...  [ OK ]
   * Unmounting local filesystems...  [ OK ]
   * Will now restart
  [184.341144] hub 4-0:1.0: hub_port_status failed (err = -110)
  [184.341222] hub 4-0:1.0: hub_port_status failed (err = -110)
  [201.324536] usb 16-1: device not accepting address 2, error -62
  [201.380907] sd 7:0:0:0: [sde] Asking for cache data failed
  [201.380980] sd 7:0:0:0: [sde] Assuming drive cache: write through
  [201.381767] sd 7:0:0:0: [sde] Asking for cache data failed
  [201.381840] sd 7:0:0:0: [sde] Assuming drive cache: write through
  [201.382457] sd 7:0:0:0: [sde] Asking for cache data failed
  [201.382530] sd 7:0:0:0: [sde] Assuming drive cache: write through
  [211.880194] usb 12-1: device not accepting address 2, error -62
  [211.936396] sd 6:0:0:0: [sdd] Asking for cache data failed
  [211.936466] sd 6:0:0:0: [sdd] Assuming drive cache: write through
  [222.435967] usb 10-1: device not accepting address 2, error -62

  After the last message screen goes blank and machine reboots.

  Additional note:
  Not sure if this is related, but while looking for existing bug reports, I have found several posts about kernel 3.2.0-64 regressing in USB 3.0 support:

  Note about attachments:
  Due to kernel 3.2.0-64 not being able to boot, the attached command output was obtained using kernel 3.2.0-63.

To manage notifications about this bug go to: