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[Bug 1261723] Re: e1000e problem, system either reboots instead of power off or disables WOL

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apport information

** Tags added: apport-collected precise

** Description changed:

  When trying to shutdown a system, either the system does not power off,
  but reboots immediately, or Wake-On-LAN gets disabled on power off.
  
  
  This problem is happening on a Lenovo X220, with Ubuntu Precise. But the problem exists with all current Kernels for precise (3.5.0*, 3.8.0*, 3.11.0*). The problem is not reproducible with the current (2.5.4) e1000e driver from sf.net.
  
  
  Steps to reproduce the problem:
  
  - Put the powered off noteook in the port replicator
  - Power on the system
  - Wait until the system is booted and showing the lightdm login screen
  - Disconnect the notebook from the port replicator
  - Wait a couple of seconds
  - Connect the notebook to the port replicator
  - Shut the system down from the lightdm menu
  
  Expected result:
  
  The system should shut down and power off, and Wake-On-LAN should be
  functioning (when it was activated).
  
  Observed result:
  
  The system either doesn't power off, but reboots immediately, or in
  cases it actually does power off, WOL gets disabled.
  
  
  Additional info:
  
  It's hard to say what triggers the one or the other behaviour. It might
  be related to the timing of the above steps. We have some users with the
  problem, who normally use the notebooks during the day and experience
  the problems in the evening, when shutting down the system. The above
  steps are the best way we found to reproduce the problem. It seems that
  disconnecting the notebook from the port replicator, so it does run on
  battery, at least for a short time, seems to be a part of what triggers
  the problem.
  
  The 3.5 Kernel might not show the "reboot instead of power off" part of
  the problem, but WOL is not functioning after power off (ethernet port
  on the port replicator is disabled, no link).
  
  The "reboot instead of power off" part of the problem seems to not
  happen when WOL gets disabled before the shutdown (using ethtool) or
  when the e1000e gets unloaded before the shutdown.
  
- In the case the system did power off, and WOL is not functioning, it is
- possible to restore the WOL function by taking the notebook out of the
- port replicator and putting it back in (while it is switched off). After
- that the ethernet port on the port replicator gets enabled again, and
- the system wakes up when it gets send a WOL magic packet.
+ In the case the system did power off, and WOL is not functioning, it is possible to restore the WOL function by taking the notebook out of the port replicator and putting it back in (while it is switched off). After that the ethernet port on the port replicator gets enabled again, and the system wakes up when it gets send a WOL magic packet.
+ --- 
+ AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.11.0-23-generic.
+ ApportVersion: 2.0.1-0ubuntu17.6
+ Architecture: amd64
+ ArecordDevices:
+  **** List of CAPTURE Hardware Devices ****
+  card 0: PCH [HDA Intel PCH], device 0: CX20590 Analog [CX20590 Analog]
+    Subdevices: 1/1
+    Subdevice #0: subdevice #0
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     1956 F.... pulseaudio
+ CRDA: Error: [Errno 2] No such file or directory
+ Card0.Amixer.info:
+  Card hw:0 'PCH'/'HDA Intel PCH at 0xf2620000 irq 51'
+    Mixer name	: 'Intel CougarPoint HDMI'
+    Components	: 'HDA:14f1506e,17aa21da,00100002 HDA:80862805,80860101,00100000'
+    Controls      : 43
+    Simple ctrls  : 12
+ Card29.Amixer.info:
+  Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw unknown'
+    Mixer name	: 'ThinkPad EC (unknown)'
+    Components	: ''
+    Controls      : 1
+    Simple ctrls  : 1
+ Card29.Amixer.values:
+  Simple mixer control 'Console',0
+    Capabilities: pswitch pswitch-joined penum
+    Playback channels: Mono
+    Mono: Playback [on]
+ DistroRelease: Ubuntu 12.04
+ HibernationDevice: RESUME=UUID=58b97338-611a-4c05-b5f3-fd857e8261b9
+ InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
+ MachineType: LENOVO 4291QQ1
+ MarkForUpload: True
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=de_DE.UTF-8
+  SHELL=/bin/bash
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-23-generic root=UUID=ed1a1a2a-fef2-478a-a951-852b797c4d76 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.11.0-23.40~precise1-generic 3.11.10.10
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+  linux-restricted-modules-3.11.0-23-generic N/A
+  linux-backports-modules-3.11.0-23-generic  N/A
+  linux-firmware                             1.79.15
+ Tags:  precise
+ Uname: Linux 3.11.0-23-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+  
+ dmi.bios.date: 07/18/2013
+ dmi.bios.vendor: LENOVO
+ dmi.bios.version: 8DET69WW (1.39 )
+ dmi.board.asset.tag: Not Available
+ dmi.board.name: 4291QQ1
+ dmi.board.vendor: LENOVO
+ dmi.board.version: Not Available
+ dmi.chassis.asset.tag: No Asset Information
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: LENOVO
+ dmi.chassis.version: Not Available
+ dmi.modalias: dmi:bvnLENOVO:bvr8DET69WW(1.39):bd07/18/2013:svnLENOVO:pn4291QQ1:pvrThinkPadX220:rvnLENOVO:rn4291QQ1:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
+ dmi.product.name: 4291QQ1
+ dmi.product.version: ThinkPad X220
+ dmi.sys.vendor: LENOVO

** Attachment added: "AcpiTables.txt"
   https://bugs.launchpad.net/bugs/1261723/+attachment/4132612/+files/AcpiTables.txt

-- 
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https://bugs.launchpad.net/bugs/1261723

Title:
  e1000e problem, system either reboots instead of power off or disables
  WOL

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  When trying to shutdown a system, either the system does not power
  off, but reboots immediately, or Wake-On-LAN gets disabled on power
  off.

  
  This problem is happening on a Lenovo X220, with Ubuntu Precise. But the problem exists with all current Kernels for precise (3.5.0*, 3.8.0*, 3.11.0*). The problem is not reproducible with the current (2.5.4) e1000e driver from sf.net.

  
  Steps to reproduce the problem:

  - Put the powered off noteook in the port replicator
  - Power on the system
  - Wait until the system is booted and showing the lightdm login screen
  - Disconnect the notebook from the port replicator
  - Wait a couple of seconds
  - Connect the notebook to the port replicator
  - Shut the system down from the lightdm menu

  Expected result:

  The system should shut down and power off, and Wake-On-LAN should be
  functioning (when it was activated).

  Observed result:

  The system either doesn't power off, but reboots immediately, or in
  cases it actually does power off, WOL gets disabled.

  
  Additional info:

  It's hard to say what triggers the one or the other behaviour. It
  might be related to the timing of the above steps. We have some users
  with the problem, who normally use the notebooks during the day and
  experience the problems in the evening, when shutting down the system.
  The above steps are the best way we found to reproduce the problem. It
  seems that disconnecting the notebook from the port replicator, so it
  does run on battery, at least for a short time, seems to be a part of
  what triggers the problem.

  The 3.5 Kernel might not show the "reboot instead of power off" part
  of the problem, but WOL is not functioning after power off (ethernet
  port on the port replicator is disabled, no link).

  The "reboot instead of power off" part of the problem seems to not
  happen when WOL gets disabled before the shutdown (using ethtool) or
  when the e1000e gets unloaded before the shutdown.

  In the case the system did power off, and WOL is not functioning, it is possible to restore the WOL function by taking the notebook out of the port replicator and putting it back in (while it is switched off). After that the ethernet port on the port replicator gets enabled again, and the system wakes up when it gets send a WOL magic packet.
  --- 
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.11.0-23-generic.
  ApportVersion: 2.0.1-0ubuntu17.6
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: CX20590 Analog [CX20590 Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1956 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xf2620000 irq 51'
     Mixer name	: 'Intel CougarPoint HDMI'
     Components	: 'HDA:14f1506e,17aa21da,00100002 HDA:80862805,80860101,00100000'
     Controls      : 43
     Simple ctrls  : 12
  Card29.Amixer.info:
   Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw unknown'
     Mixer name	: 'ThinkPad EC (unknown)'
     Components	: ''
     Controls      : 1
     Simple ctrls  : 1
  Card29.Amixer.values:
   Simple mixer control 'Console',0
     Capabilities: pswitch pswitch-joined penum
     Playback channels: Mono
     Mono: Playback [on]
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=58b97338-611a-4c05-b5f3-fd857e8261b9
  InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
  MachineType: LENOVO 4291QQ1
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-23-generic root=UUID=ed1a1a2a-fef2-478a-a951-852b797c4d76 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.11.0-23.40~precise1-generic 3.11.10.10
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-23-generic N/A
   linux-backports-modules-3.11.0-23-generic  N/A
   linux-firmware                             1.79.15
  Tags:  precise
  Uname: Linux 3.11.0-23-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 07/18/2013
  dmi.bios.vendor: LENOVO
  dmi.bios.version: 8DET69WW (1.39 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 4291QQ1
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvr8DET69WW(1.39):bd07/18/2013:svnLENOVO:pn4291QQ1:pvrThinkPadX220:rvnLENOVO:rn4291QQ1:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 4291QQ1
  dmi.product.version: ThinkPad X220
  dmi.sys.vendor: LENOVO

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