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[Bug 1250241] Re: [Dell Inspiron 15R SE 7520] Bluetooth mouse constantly disconnecting

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Rayner Pires <1250241@xxxxxxxxxxxxxxxxxx>
Date: Tue, 17 Jun 2014 19:56:36 -0000
Reply-to: Bug 1250241 <1250241@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Description changed:

  Ubuntu is constantly disconnecting my bluetooth mouse. Actually, the pointing service is being interrupted due to constant queries on mouse's battery state. Every time the battery level is queried the bluetooth mouse stops moving and clicking, requering I manually open the bluetooth config panel, switch the mouse connection off, and then move and click the mouse some times until it gets connected and pointing again.
  The problem seems to be solved after I've killed upowerd process. Is it a bug on upower daemon?
  
  Briefly, what happens is: ubuntu queries the battery charge level of the
  mouse and it does stop pointing. After getting the battery level, the
  mouse pointing feature does not automatically return as it was.
  
  I'm running Ubuntu 12.04.3 x86_64, with kernel #66~precise1-Ubuntu (3.5.0-43-generic)
  --- 
  ApportVersion: 2.13.1-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2999 F.... pulseaudio
  CasperVersion: 1.336ubuntu1
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140111)
  MachineType: Dell Inc. Inspiron 7520
  Package: linux (not installed)
  ProcFB:
   0 radeondrmfb
   1 inteldrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --
  ProcVersionSignature: Ubuntu 3.13.0-1.16-generic 3.13.0-rc7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-1-generic N/A
   linux-backports-modules-3.13.0-1-generic  N/A
   linux-firmware                            1.121
  StagingDrivers: rts5139
  Tags:  trusty staging
  Uname: Linux 3.13.0-1-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 10/03/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0DNMM8
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A07
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd10/03/2012:svnDellInc.:pnInspiron7520:pvrA07:rvnDellInc.:rn0DNMM8:rvrA00:cvnDellInc.:ct8:cvrA07:
  dmi.product.name: Inspiron 7520
  dmi.product.version: A07
  dmi.sys.vendor: Dell Inc.
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  ubuntu     2773 F.... pulseaudio
+ CasperVersion: 1.340
+ DistroRelease: Ubuntu 14.04
+ LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
+ MachineType: Dell Inc. Inspiron 7520
+ Package: linux (not installed)
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=pt_BR.UTF-8
+  SHELL=/bin/bash
+ ProcFB:
+  0 radeondrmfb
+  1 inteldrmfb
+ ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- locale=pt_BR keyboard-configuration/layoutcode?=br keyboard-configuration/modelcode?=abnt2
+ ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
+ PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
+ RelatedPackageVersions:
+  linux-restricted-modules-3.13.0-24-generic N/A
+  linux-backports-modules-3.13.0-24-generic  N/A
+  linux-firmware                             1.127
+ StagingDrivers: rts5139
+ Tags:  trusty staging
+ Uname: Linux 3.13.0-24-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+  
+ _MarkForUpload: True
+ dmi.bios.date: 02/20/2014
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A11
+ dmi.board.name: 0DNMM8
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 8
+ dmi.chassis.vendor: Dell Inc.
+ dmi.chassis.version: A11
+ dmi.modalias: dmi:bvnDellInc.:bvrA11:bd02/20/2014:svnDellInc.:pnInspiron7520:pvrA11:rvnDellInc.:rn0DNMM8:rvrA00:cvnDellInc.:ct8:cvrA11:
+ dmi.product.name: Inspiron 7520
+ dmi.product.version: A11
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1250241/+attachment/4133610/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1250241

Title:
  [Dell Inspiron 15R SE 7520] Bluetooth mouse constantly disconnecting

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu is constantly disconnecting my bluetooth mouse. Actually, the pointing service is being interrupted due to constant queries on mouse's battery state. Every time the battery level is queried the bluetooth mouse stops moving and clicking, requering I manually open the bluetooth config panel, switch the mouse connection off, and then move and click the mouse some times until it gets connected and pointing again.
  The problem seems to be solved after I've killed upowerd process. Is it a bug on upower daemon?

  Briefly, what happens is: ubuntu queries the battery charge level of
  the mouse and it does stop pointing. After getting the battery level,
  the mouse pointing feature does not automatically return as it was.

  I'm running Ubuntu 12.04.3 x86_64, with kernel #66~precise1-Ubuntu (3.5.0-43-generic)
  --- 
  ApportVersion: 2.13.1-0ubuntu1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2999 F.... pulseaudio
  CasperVersion: 1.336ubuntu1
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140111)
  MachineType: Dell Inc. Inspiron 7520
  Package: linux (not installed)
  ProcFB:
   0 radeondrmfb
   1 inteldrmfb
  ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --
  ProcVersionSignature: Ubuntu 3.13.0-1.16-generic 3.13.0-rc7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-1-generic N/A
   linux-backports-modules-3.13.0-1-generic  N/A
   linux-firmware                            1.121
  StagingDrivers: rts5139
  Tags:  trusty staging
  Uname: Linux 3.13.0-1-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 10/03/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0DNMM8
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A07
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd10/03/2012:svnDellInc.:pnInspiron7520:pvrA07:rvnDellInc.:rn0DNMM8:rvrA00:cvnDellInc.:ct8:cvrA07:
  dmi.product.name: Inspiron 7520
  dmi.product.version: A07
  dmi.sys.vendor: Dell Inc.
  --- 
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     2773 F.... pulseaudio
  CasperVersion: 1.340
  DistroRelease: Ubuntu 14.04
  LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Dell Inc. Inspiron 7520
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=pt_BR.UTF-8
   SHELL=/bin/bash
  ProcFB:
   0 radeondrmfb
   1 inteldrmfb
  ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- locale=pt_BR keyboard-configuration/layoutcode?=br keyboard-configuration/modelcode?=abnt2
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-24-generic N/A
   linux-backports-modules-3.13.0-24-generic  N/A
   linux-firmware                             1.127
  StagingDrivers: rts5139
  Tags:  trusty staging
  Uname: Linux 3.13.0-24-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 02/20/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A11
  dmi.board.name: 0DNMM8
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A11
  dmi.modalias: dmi:bvnDellInc.:bvrA11:bd02/20/2014:svnDellInc.:pnInspiron7520:pvrA11:rvnDellInc.:rn0DNMM8:rvrA00:cvnDellInc.:ct8:cvrA11:
  dmi.product.name: Inspiron 7520
  dmi.product.version: A11
  dmi.sys.vendor: Dell Inc.

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References

[Bug 1250241] [NEW] Bluetooth mouse constantly disconnecting
From: Rayner Pires, 2013-11-11