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[Bug 1288161] Re: [Dell Inspiron 7737] System reboots itself after powered off

 

** Tags removed: kernel-bug-break-fix

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Title:
  [Dell Inspiron 7737] System reboots itself after powered off

Status in “linux” package in Ubuntu:
  Fix Released
Status in “linux-lts-saucy” package in Ubuntu:
  Invalid
Status in “linux-lts-trusty” package in Ubuntu:
  Invalid
Status in “linux” source package in Precise:
  Invalid
Status in “linux-lts-saucy” source package in Precise:
  Fix Released
Status in “linux-lts-trusty” source package in Precise:
  Fix Released
Status in “linux” source package in Saucy:
  Fix Released
Status in “linux-lts-saucy” source package in Saucy:
  Invalid
Status in “linux-lts-trusty” source package in Saucy:
  Invalid
Status in “linux” source package in Trusty:
  Fix Released
Status in “linux-lts-saucy” source package in Trusty:
  Invalid
Status in “linux-lts-trusty” source package in Trusty:
  Invalid

Bug description:
  CID: 201306-13869 Dell Inspiron 7737

  This system will reboot itself after being powered off.

  Step:
  1. Install 12.04.4, boot to desktop
  2. Power it off by using the "Shut down..." button in the system menu

  Expected result:
  * The system should be powered off.

  Actual result:
  * The system will be powered off, but few seconds later, it boots itself automatically. This happens no matter you're using:
  "Shut down..." by the system menu
  Press the power button and press enter in the pop-up menu to shut it down
  "sudo init 0" in terminal
  "sudo shutdown -h now" in terminal

  The only way to power it off is to hold the power button during the
  POST stage.

  I have it tested with different BIOS version (A04, A05 and the latest A06), no luck
  Also tested with different versions of Ubuntu, here is the result:
  A06 / 12.04.4  - reboots automatically
  A05 / 12.04.4  - reboots automatically
  A04 / 12.04.4  - reboots automatically
  A06 / 12.04.3  - reboots automatically
  A05 / 12.04.2 + 3.11.0-15 + upgrade to 12.04.4  - reboots automatically
  A06 / 12.04.2 + 3.11.0-15 + upgrade to 12.04.4  - reboots automatically
  A06 / 12.04.2 + 3.11.0-15 - works fine
  A06 / 12.04.2 + 3.8.0-29 - works fine
  A06 / 12.04.2  - works fine
  A06 / 12.04 + update(12.04.4 + 3.2.0.59) - works fine
  A06 / 13.10 - works fine
  A06 / 14.04 dailylive (Feb.27 2014) - works fine
  A06 / OEM image (20131122)- works fine

  Base on these result, this might not be a kernel-related issue, since it works with 12.04.2 + 3.11.0-15
  But I am not sure which package should I report to, please feel free to change it.

  Also note that this issue could be found in private bug 1194729 as
  well.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.11.0-15-generic 3.11.0-15.25~precise1 [modified: boot/vmlinuz-3.11.0-15-generic]
  ProcVersionSignature: Ubuntu 3.11.0-15.25~precise1-generic 3.11.10
  Uname: Linux 3.11.0-15-generic x86_64
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.11.0-15-generic.
  ApportVersion: 2.0.1-0ubuntu17.6
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 1: PCH [HDA Intel PCH], device 0: ALC283 Analog [ALC283 Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1728 F.... pulseaudio
   /dev/snd/controlC1:  ubuntu     1728 F.... pulseaudio
  CRDA: Error: [Errno 2] 沒有此一檔案或目錄
  Card0.Amixer.info:
   Card hw:0 'MID'/'HDA Intel MID at 0xd0610000 irq 64'
     Mixer name	: 'Intel Haswell HDMI'
     Components	: 'HDA:80862807,80860101,00100000'
     Controls      : 21
     Simple ctrls  : 3
  Card1.Amixer.info:
   Card hw:1 'PCH'/'HDA Intel PCH at 0xd0614000 irq 63'
     Mixer name	: 'Realtek ALC283'
     Components	: 'HDA:10ec0283,102805fb,00100003'
     Controls      : 24
     Simple ctrls  : 12
  Date: Wed Mar  5 17:47:21 2014
  HibernationDevice: RESUME=UUID=ca1e13ff-9c76-4b3d-963a-78920f56fd50
  InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
  MachineType: Dell Inc. Inspiron 7737
  MarkForUpload: True
  ProcEnviron:
   LANGUAGE=zh_TW:zh
   TERM=xterm
   PATH=(custom, no user)
   LANG=zh_TW.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=d5c52715-8f14-4117-8f03-9ed38ff6bc99 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.11.0-15-generic N/A
   linux-backports-modules-3.11.0-15-generic  N/A
   linux-firmware                             1.79.9
  SourcePackage: linux-lts-saucy
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/27/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A06
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA06:bd11/27/2013:svnDellInc.:pnInspiron7737:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: Inspiron 7737
  dmi.sys.vendor: Dell Inc.

  ===
  break-fix: cb7a386c6c25e85c2710cdb1a498a73794cda660 b753631b3576bf343151a82513c5d56fcda1e24f
  break-fix: 8d368a9535b1de2e6ab7b16b10bc5ab576caeeeb b753631b3576bf343151a82513c5d56fcda1e24f

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