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Message #69530
[Bug 1335026] Re: [Dell OptiPlex 3011] Sometimes system won't be able to run suspend stress test
Verified with BIOS version from X19 -> A01 -> A02 -> A04, this issue is
always there.
When this happens, call trace and a lot of USB related error messages could be found in dmesg
[ 91.593385] usb 3-4: device not accepting address 8, error -71
[ 91.889414] usb 3-4: new high-speed USB device number 10 using xhci_hcd
Also, when rebooting this system or shutting it down after this, it will hang on the splash screen with Ubuntu and dots.
Console shows that those USB error messages keep popping up
** Attachment added: "dmesg.log"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1335026/+attachment/4143678/+files/dmesg.log
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https://bugs.launchpad.net/bugs/1335026
Title:
[Dell OptiPlex 3011] Sometimes system won't be able to run suspend
stress test
Status in “linux” package in Ubuntu:
Confirmed
Bug description:
CID: 201302-12682 Dell OptiPlex 3011
Sometimes this system cannot be suspended for multiple times with
sudo fwts -P s3 --s3-multiple=5 --s3-device-check --s3-device-check-delay 45
(The first suspend cycle probably would success)
Error could be found in the log file:
S3 cycle 1 of 5
pm-suspend returned 128 after 20 seconds.
FAILED [MEDIUM] ShortSuspend: Test 1, Unexpected: S3 slept for 20 seconds, less
than the expected 30 seconds.
FAILED [HIGH] PMActionPowerStateS3: Test 1, pm-action tried to put the machine
in the requested power state but failed.
When this happened, even suspend with the system menu would fail.
I do have it successfully suspend for 5 times once.
Steps:
1. Install 14.04, boot to desktop
2. Try to suspend this system for multiple times with the command above
3. Reboot and re-test it.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.46 [modified: boot/vmlinuz-3.13.0-24-generic]
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1339 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jun 24 02:25:16 2014
HibernationDevice: RESUME=UUID=1877e238-0ac4-41ae-8f13-91e1e3636b73
InstallationDate: Installed on 2014-06-19 (4 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. OptiPlex 3011 AIO
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=d6534767-b55e-4ec0-b18e-cb1151963470 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-24-generic N/A
linux-backports-modules-3.13.0-24-generic N/A
linux-firmware 1.127
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/22/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X19
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrX19:bd02/22/2013:svnDellInc.:pnOptiPlex3011AIO:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
dmi.product.name: OptiPlex 3011 AIO
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
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References