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[Bug 1335026] Re: [Dell OptiPlex 3011] Sometimes system won't be able to run suspend stress test

 

Verified with BIOS version from X19 -> A01 -> A02 -> A04, this issue is
always there.

When this happens, call trace and a lot of USB related error messages could be found in dmesg
[   91.593385] usb 3-4: device not accepting address 8, error -71
[   91.889414] usb 3-4: new high-speed USB device number 10 using xhci_hcd

Also, when rebooting this system or shutting it down after this, it will hang on the splash screen with Ubuntu and dots.
Console shows that those USB error messages keep popping up

** Attachment added: "dmesg.log"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1335026/+attachment/4143678/+files/dmesg.log

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https://bugs.launchpad.net/bugs/1335026

Title:
  [Dell OptiPlex 3011] Sometimes system won't be able to run suspend
  stress test

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  CID: 201302-12682 Dell OptiPlex 3011

  Sometimes this system cannot be suspended for multiple times with
  sudo fwts -P s3 --s3-multiple=5 --s3-device-check --s3-device-check-delay 45
  (The first suspend cycle probably would success)

  Error could be found in the log file:
  S3 cycle 1 of 5 
  pm-suspend returned 128 after 20 seconds.
  FAILED [MEDIUM] ShortSuspend: Test 1, Unexpected: S3 slept for 20 seconds, less
  than the expected 30 seconds.
  FAILED [HIGH] PMActionPowerStateS3: Test 1, pm-action tried to put the machine
  in the requested power state but failed.

  When this happened, even suspend with the system menu would fail.

  I do have it successfully suspend for 5 times once.

  Steps:
  1. Install 14.04, boot to desktop
  2. Try to suspend this system for multiple times with the command above
  3. Reboot and re-test it.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-24-generic 3.13.0-24.46 [modified: boot/vmlinuz-3.13.0-24-generic]
  ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1339 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Jun 24 02:25:16 2014
  HibernationDevice: RESUME=UUID=1877e238-0ac4-41ae-8f13-91e1e3636b73
  InstallationDate: Installed on 2014-06-19 (4 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Dell Inc. OptiPlex 3011 AIO
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=d6534767-b55e-4ec0-b18e-cb1151963470 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-24-generic N/A
   linux-backports-modules-3.13.0-24-generic  N/A
   linux-firmware                             1.127
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/22/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: X19
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 13
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrX19:bd02/22/2013:svnDellInc.:pnOptiPlex3011AIO:pvr01:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:
  dmi.product.name: OptiPlex 3011 AIO
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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