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[Bug 1341238] Missing required logs.

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Brad Figg <brad.figg@xxxxxxxxxxxxx>
Date: Sun, 13 Jul 2014 05:00:07 -0000
Reply-to: Bug 1341238 <1341238@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1341238

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1341238

Title:
  Synaptics Touchpad not working for Dell Inspiron N5010 since 12th July
  2014

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  I installed Ubuntu 14.04 LTS after removing Windows 7 about two months
  ago. This issue was never there the past two months. However yesterday
  night (12th July 2014) it stopped working. I believe the Ubuntu
  Software Center had installed some updates. I wouldnt know if Kernel
  Updates were one of them. I am a novice at using Ubuntu and would not
  know anything about coding and using commands on the Terminal. But as
  per the link
  "https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo"; I
  would categorise my problem as the 1st instance where the touchpad
  isnt working at all. However upon connecting a USB Mouse, I am able to
  use the cursor just fine with all the regular functions!

  I did try the ubuntu forum where I was told to key in the command
  "sudo apt-get --purge autoremove xserver-xorg-input-synaptics && sudo
  apt-get install xserver-xorg-input-synaptics" on the terminal and then
  reboot the laptop. I did this after the touchpad stopped working
  completely and still the issue didnt get resolved. So I felt the need
  to report a bug. I want to reinstall Ubuntu as the last resort only if
  this bug cannot be fixed. If the exact same issue has already been
  reported by another ubuntu user then a working solution is more than
  welcome. Below are the details that may help you. I wouldnt know if
  you need more info about my laptop. If you do then please feel free to
  email me directly as well at ganesh.udhayasankar@xxxxxxxxx

  
  After typing "cat /proc/bus/input/devices" on terminal, following are the device list that pops up.

  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=PNP0C0C/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input0
  U: Uniq=
  H: Handlers=kbd event0 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0019 Vendor=0000 Product=0005 Version=0000
  N: Name="Lid Switch"
  P: Phys=PNP0C0D/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input1
  U: Uniq=
  H: Handlers=event1 
  B: PROP=0
  B: EV=21
  B: SW=1

  I: Bus=0019 Vendor=0000 Product=0003 Version=0000
  N: Name="Sleep Button"
  P: Phys=PNP0C0E/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0E:00/input/input2
  U: Uniq=
  H: Handlers=kbd event2 
  B: PROP=0
  B: EV=3
  B: KEY=4000 0 0

  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=LNXPWRBN/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
  U: Uniq=
  H: Handlers=kbd event3 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
  N: Name="AT Translated Set 2 keyboard"
  P: Phys=isa0060/serio0/input0
  S: Sysfs=/devices/platform/i8042/serio0/input/input4
  U: Uniq=
  H: Handlers=sysrq kbd event4 
  B: PROP=0
  B: EV=120013
  B: KEY=1100f02902000 8380307cf910f001 feffffdfffefffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="Dell WMI hotkeys"
  P: Phys=wmi/input0
  S: Sysfs=/devices/virtual/input/input7
  U: Uniq=
  H: Handlers=rfkill kbd event5 
  B: PROP=0
  B: EV=13
  B: KEY=1500b00000000 200300000 0 0
  B: MSC=10

  I: Bus=0003 Vendor=413c Product=8161 Version=0111
  N: Name="HID 413c:8161"
  P: Phys=usb-0000:00:1d.0-1.6.1/input0
  S: Sysfs=/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.6/2-1.6.1/2-1.6.1:1.0/input/input8
  U: Uniq=
  H: Handlers=sysrq kbd event6 
  B: PROP=0
  B: EV=120013
  B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  I: Bus=0003 Vendor=0c45 Product=6461 Version=9a16
  N: Name="Laptop_Integrated_Webcam_1.3M"
  P: Phys=usb-0000:00:1a.0-1.6/button
  S: Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/input/input10
  U: Uniq=
  H: Handlers=kbd event8 
  B: PROP=0
  B: EV=3
  B: KEY=100000 0 0 0

  I: Bus=0019 Vendor=0000 Product=0006 Version=0000
  N: Name="Video Bus"
  P: Phys=LNXVIDEO/video/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:02/input/input11
  U: Uniq=
  H: Handlers=kbd event7 
  B: PROP=0
  B: EV=3
  B: KEY=3e000b00000000 0 0 0

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel MID HDMI/DP,pcm=3"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input14
  U: Uniq=
  H: Handlers=event9 
  B: PROP=0
  B: EV=21
  B: SW=140

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel MID Headphone"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input13
  U: Uniq=
  H: Handlers=event10 
  B: PROP=0
  B: EV=21
  B: SW=4

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel MID Mic"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
  U: Uniq=
  H: Handlers=event11 
  B: PROP=0
  B: EV=21
  B: SW=10

  I: Bus=0003 Vendor=0461 Product=4d81 Version=0111
  N: Name="USB Optical Mouse"
  P: Phys=usb-0000:00:1a.0-1.2/input0
  S: Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/input/input15
  U: Uniq=
  H: Handlers=mouse0 event12 
  B: PROP=0
  B: EV=17
  B: KEY=70000 0 0 0 0
  B: REL=143
  B: MSC=10

  
  So Synaptics isnt listed anywhere above, expect the Optical mouse via USB listed right above.

  I have attached all the possible log files needed for this bug to be
  looked into. If you need more info, then please do feel free to
  communicate with me regarding the same.

  Regards
  Ganesh

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References

[Bug 1341238] [NEW] Synaptics Touchpad not working for Dell Inspiron N5010 since 12th July 2014
From: Ganesh.U, 2014-07-13