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["Ganesh.U" <ganesh.udhayasankar@xxxxxxxxx>]

apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1341238/+attachment/4151554/+files/UdevDb.txt

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1341238

Title:
  Synaptics Touchpad not working for Dell Inspiron N5010 since 12th July
  2014

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  I installed Ubuntu 14.04 LTS after removing Windows 7 about two months
  ago. This issue was never there the past two months. However yesterday
  night (12th July 2014) it stopped working. I believe the Ubuntu
  Software Center had installed some updates. I wouldnt know if Kernel
  Updates were one of them. I am a novice at using Ubuntu and would not
  know anything about coding and using commands on the Terminal. But as
  per the link
  "https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo"; I
  would categorise my problem as the 1st instance where the touchpad
  isnt working at all. However upon connecting a USB Mouse, I am able to
  use the cursor just fine with all the regular functions!

  I did try the ubuntu forum where I was told to key in the command
  "sudo apt-get --purge autoremove xserver-xorg-input-synaptics && sudo
  apt-get install xserver-xorg-input-synaptics" on the terminal and then
  reboot the laptop. I did this after the touchpad stopped working
  completely and still the issue didnt get resolved. So I felt the need
  to report a bug. I want to reinstall Ubuntu as the last resort only if
  this bug cannot be fixed. If the exact same issue has already been
  reported by another ubuntu user then a working solution is more than
  welcome. Below are the details that may help you. I wouldnt know if
  you need more info about my laptop. If you do then please feel free to
  email me directly as well at ganesh.udhayasankar@xxxxxxxxx

  
  After typing "cat /proc/bus/input/devices" on terminal, following are the device list that pops up.

  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=PNP0C0C/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input0
  U: Uniq=
  H: Handlers=kbd event0 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0019 Vendor=0000 Product=0005 Version=0000
  N: Name="Lid Switch"
  P: Phys=PNP0C0D/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input1
  U: Uniq=
  H: Handlers=event1 
  B: PROP=0
  B: EV=21
  B: SW=1

  I: Bus=0019 Vendor=0000 Product=0003 Version=0000
  N: Name="Sleep Button"
  P: Phys=PNP0C0E/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0E:00/input/input2
  U: Uniq=
  H: Handlers=kbd event2 
  B: PROP=0
  B: EV=3
  B: KEY=4000 0 0

  I: Bus=0019 Vendor=0000 Product=0001 Version=0000
  N: Name="Power Button"
  P: Phys=LNXPWRBN/button/input0
  S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
  U: Uniq=
  H: Handlers=kbd event3 
  B: PROP=0
  B: EV=3
  B: KEY=10000000000000 0

  I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
  N: Name="AT Translated Set 2 keyboard"
  P: Phys=isa0060/serio0/input0
  S: Sysfs=/devices/platform/i8042/serio0/input/input4
  U: Uniq=
  H: Handlers=sysrq kbd event4 
  B: PROP=0
  B: EV=120013
  B: KEY=1100f02902000 8380307cf910f001 feffffdfffefffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  I: Bus=0019 Vendor=0000 Product=0000 Version=0000
  N: Name="Dell WMI hotkeys"
  P: Phys=wmi/input0
  S: Sysfs=/devices/virtual/input/input7
  U: Uniq=
  H: Handlers=rfkill kbd event5 
  B: PROP=0
  B: EV=13
  B: KEY=1500b00000000 200300000 0 0
  B: MSC=10

  I: Bus=0003 Vendor=413c Product=8161 Version=0111
  N: Name="HID 413c:8161"
  P: Phys=usb-0000:00:1d.0-1.6.1/input0
  S: Sysfs=/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.6/2-1.6.1/2-1.6.1:1.0/input/input8
  U: Uniq=
  H: Handlers=sysrq kbd event6 
  B: PROP=0
  B: EV=120013
  B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
  B: MSC=10
  B: LED=7

  I: Bus=0003 Vendor=0c45 Product=6461 Version=9a16
  N: Name="Laptop_Integrated_Webcam_1.3M"
  P: Phys=usb-0000:00:1a.0-1.6/button
  S: Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/input/input10
  U: Uniq=
  H: Handlers=kbd event8 
  B: PROP=0
  B: EV=3
  B: KEY=100000 0 0 0

  I: Bus=0019 Vendor=0000 Product=0006 Version=0000
  N: Name="Video Bus"
  P: Phys=LNXVIDEO/video/input0
  S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:02/input/input11
  U: Uniq=
  H: Handlers=kbd event7 
  B: PROP=0
  B: EV=3
  B: KEY=3e000b00000000 0 0 0

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel MID HDMI/DP,pcm=3"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input14
  U: Uniq=
  H: Handlers=event9 
  B: PROP=0
  B: EV=21
  B: SW=140

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel MID Headphone"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input13
  U: Uniq=
  H: Handlers=event10 
  B: PROP=0
  B: EV=21
  B: SW=4

  I: Bus=0000 Vendor=0000 Product=0000 Version=0000
  N: Name="HDA Intel MID Mic"
  P: Phys=ALSA
  S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
  U: Uniq=
  H: Handlers=event11 
  B: PROP=0
  B: EV=21
  B: SW=10

  I: Bus=0003 Vendor=0461 Product=4d81 Version=0111
  N: Name="USB Optical Mouse"
  P: Phys=usb-0000:00:1a.0-1.2/input0
  S: Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/input/input15
  U: Uniq=
  H: Handlers=mouse0 event12 
  B: PROP=0
  B: EV=17
  B: KEY=70000 0 0 0 0
  B: REL=143
  B: MSC=10

  
  So Synaptics isnt listed anywhere above, expect the Optical mouse via USB listed right above.

  I have attached all the possible log files needed for this bug to be
  looked into. If you need more info, then please do feel free to
  communicate with me regarding the same.

  Regards
  Ganesh
  --- 
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ganeshu    1970 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=1b6c6990-d568-4e61-a75a-6b06ac28d3b2
  InstallationDate: Installed on 2014-06-09 (33 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Dell Inc. Inspiron N5010
  NonfreeKernelModules: wl
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=a456f3db-2d6d-49f5-a4a8-893fd0e14146 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-30-generic N/A
   linux-backports-modules-3.13.0-30-generic  N/A
   linux-firmware                             1.127.4
  Tags:  trusty
  Uname: Linux 3.13.0-30-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2014-06-09 (33 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 07/19/2011
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A15
  dmi.board.name: 0P2H9M
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A15
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A15
  dmi.modalias: dmi:bvnDellInc.:bvrA15:bd07/19/2011:svnDellInc.:pnInspironN5010:pvrA15:rvnDellInc.:rn0P2H9M:rvrA15:cvnDellInc.:ct8:cvrA15:
  dmi.product.name: Inspiron N5010
  dmi.product.version: A15
  dmi.sys.vendor: Dell Inc.

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