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Message #71708
[Bug 1344027] Missing required logs.
This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:
apport-collect 1344027
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
** Tags added: trusty
--
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https://bugs.launchpad.net/bugs/1344027
Title:
Microsoft Ergonomic Sculpt Keyboard and Mouse don't work
Status in “linux” package in Ubuntu:
Confirmed
Bug description:
Package version: 3.13.0-32.57
Linux version 3.13.0-32-generic (buildd@kissel) (gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1) ) #57-Ubuntu SMP Tue Jul 15 03:51:08 UTC 2014 (Ubuntu 3.13.0-32.57-generic 3.13.11.4)
Description: Ubuntu 14.04 LTS
Release: 14.04
First off, this is a regression, as linux-
image-3.13.0-30-generic=3.13.0-30.55 and before worked just fine. Even
to type in encrypted root partition password.
To make sure other drivers' loading messages didn't interfere, I
unplugged and plugged the transceiver after booting. (But things look
the same during boot, just touchpad messages and the likes interwoven
with these lines.)
With -32.57, I see:
Jul 18 13:12:08 eris kernel: [ 321.260831] usb 3-3: USB disconnect, device number 2
Jul 18 13:12:08 eris kernel: [ 326.918573] usb 3-3: new full-speed USB device number 3 using xhci_hcd
Jul 18 13:12:08 eris kernel: [ 326.939575] usb 3-3: New USB device found, idVendor=045e, idProduct=07a5
Jul 18 13:12:08 eris kernel: [ 326.939621] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jul 18 13:12:08 eris kernel: [ 326.939640] usb 3-3: Product: Microsoft® 2.4GHz Transceiver v9.0
Jul 18 13:12:08 eris kernel: [ 326.939657] usb 3-3: Manufacturer: Microsoft
When booting -30.55, I get a lot more:
Jul 18 13:40:58 eris kernel: [ 1598.021499] usb 3-3: USB disconnect, device number 2
Jul 18 13:41:03 eris kernel: [ 1602.107433] usb 3-3: new full-speed USB device number 3 using xhci_hcd
Jul 18 13:41:03 eris kernel: [ 1602.128779] usb 3-3: New USB device found, idVendor=045e, idProduct=07a5
Jul 18 13:41:03 eris kernel: [ 1602.128787] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jul 18 13:41:03 eris kernel: [ 1602.128791] usb 3-3: Product: Microsoft® 2.4GHz Transceiver v9.0
Jul 18 13:41:03 eris kernel: [ 1602.128794] usb 3-3: Manufacturer: Microsoft
Jul 18 13:41:03 eris kernel: [ 1602.131735] input: Microsoft Microsoft® 2.4GHz Transceiver v9.0 as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.0/input/input19
Jul 18 13:41:03 eris kernel: [ 1602.132027] hid-generic 0003:045E:07A5.0004: input,hidraw0: USB HID v1.11 Keyboard [Microsoft Microsoft® 2.4GHz Transceiver v9.0] on usb-0000:00:14.0-3/input0
Jul 18 13:41:03 eris kernel: [ 1602.136834] input: Microsoft Microsoft® 2.4GHz Transceiver v9.0 as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.1/input/input20
Jul 18 13:41:03 eris kernel: [ 1602.137249] hid-generic 0003:045E:07A5.0005: input,hidraw1: USB HID v1.11 Mouse [Microsoft Microsoft® 2.4GHz Transceiver v9.0] on usb-0000:00:14.0-3/input1
Jul 18 13:41:03 eris kernel: [ 1602.155014] input: Microsoft Microsoft® 2.4GHz Transceiver v9.0 as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.2/input/input21
Jul 18 13:41:03 eris kernel: [ 1602.155421] hid-generic 0003:045E:07A5.0006: input,hidraw2: USB HID v1.11 Device [Microsoft Microsoft® 2.4GHz Transceiver v9.0] on usb-0000:00:14.0-3/input2
Attached is lspci -vnvn for -30.55, I will also upload for -32.57,
along with lsusb output.
I tried to get usbmon output for (un+re)plugging, but was only able to get it on -30.55, as -32.57 seems to be missing the usbmon module.
---
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: drwilco 3735 F.... pulseaudio
CurrentDesktop: LXDE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=73e5b44f-7523-460a-a0e7-46b0a9de44b8
InstallationDate: Installed on 2012-12-20 (574 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: ASUSTeK COMPUTER INC. UX51VZA
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-30-generic root=/dev/mapper/ubuntu-root ro pcie_aspm=force drm.vblankoffdelay=1 i915.semaphores=1 nmi_watchdog=0 "acpi_osi=!Windows 2012"
ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
RelatedPackageVersions:
linux-restricted-modules-3.13.0-30-generic N/A
linux-backports-modules-3.13.0-30-generic N/A
linux-firmware 1.127.4
Tags: trusty
Uname: Linux 3.13.0-30-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-05-13 (66 days ago)
UserGroups: adm cdrom dip libvirtd lpadmin plugdev sambashare sudo wireshark
_MarkForUpload: True
dmi.bios.date: 12/03/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX51VZA.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX51VZA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX51VZA.204:bd12/03/2012:svnASUSTeKCOMPUTERINC.:pnUX51VZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX51VZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX51VZA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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