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Message #72033
Re: [Bug 1341238] Re: Synaptics Touchpad not working for Dell Inspiron N5010 since 12th July 2014
Hi Christopher,
I already rebooted into a previous kernel and also downgraded to 12.04LTS.
Still no avail. The synaptics touchpad isnt getting listed here too.
Do you think this a hardware issue?
On Jul 21, 2014 4:11 PM, "Christopher M. Penalver" <
christopher.m.penalver@xxxxxxxxx> wrote:
> Ganesh.U, could you please reboot into a prior kernel version and advise
> if this is reproducible?
>
> ** Tags added: latest-bios-a15 regression-update
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1341238
>
> Title:
> Synaptics Touchpad not working for Dell Inspiron N5010 since 12th July
> 2014
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> I installed Ubuntu 14.04 LTS after removing Windows 7 about two months
> ago. This issue was never there the past two months. However yesterday
> night (12th July 2014) it stopped working. I believe the Ubuntu
> Software Center had installed some updates. I wouldnt know if Kernel
> Updates were one of them. I am a novice at using Ubuntu and would not
> know anything about coding and using commands on the Terminal. But as
> per the link
> "https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo"; I
> would categorise my problem as the 1st instance where the touchpad
> isnt working at all. However upon connecting a USB Mouse, I am able to
> use the cursor just fine with all the regular functions!
>
> I did try the ubuntu forum where I was told to key in the command
> "sudo apt-get --purge autoremove xserver-xorg-input-synaptics && sudo
> apt-get install xserver-xorg-input-synaptics" on the terminal and then
> reboot the laptop. I did this after the touchpad stopped working
> completely and still the issue didnt get resolved. So I felt the need
> to report a bug. I want to reinstall Ubuntu as the last resort only if
> this bug cannot be fixed. If the exact same issue has already been
> reported by another ubuntu user then a working solution is more than
> welcome. Below are the details that may help you. I wouldnt know if
> you need more info about my laptop. If you do then please feel free to
> email me directly as well at ganesh.udhayasankar@xxxxxxxxx
>
>
> After typing "cat /proc/bus/input/devices" on terminal, following are
> the device list that pops up.
>
> I: Bus=0019 Vendor=0000 Product=0001 Version=0000
> N: Name="Power Button"
> P: Phys=PNP0C0C/button/input0
> S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input0
> U: Uniq=
> H: Handlers=kbd event0
> B: PROP=0
> B: EV=3
> B: KEY=10000000000000 0
>
> I: Bus=0019 Vendor=0000 Product=0005 Version=0000
> N: Name="Lid Switch"
> P: Phys=PNP0C0D/button/input0
> S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input1
> U: Uniq=
> H: Handlers=event1
> B: PROP=0
> B: EV=21
> B: SW=1
>
> I: Bus=0019 Vendor=0000 Product=0003 Version=0000
> N: Name="Sleep Button"
> P: Phys=PNP0C0E/button/input0
> S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0E:00/input/input2
> U: Uniq=
> H: Handlers=kbd event2
> B: PROP=0
> B: EV=3
> B: KEY=4000 0 0
>
> I: Bus=0019 Vendor=0000 Product=0001 Version=0000
> N: Name="Power Button"
> P: Phys=LNXPWRBN/button/input0
> S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
> U: Uniq=
> H: Handlers=kbd event3
> B: PROP=0
> B: EV=3
> B: KEY=10000000000000 0
>
> I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
> N: Name="AT Translated Set 2 keyboard"
> P: Phys=isa0060/serio0/input0
> S: Sysfs=/devices/platform/i8042/serio0/input/input4
> U: Uniq=
> H: Handlers=sysrq kbd event4
> B: PROP=0
> B: EV=120013
> B: KEY=1100f02902000 8380307cf910f001 feffffdfffefffff fffffffffffffffe
> B: MSC=10
> B: LED=7
>
> I: Bus=0019 Vendor=0000 Product=0000 Version=0000
> N: Name="Dell WMI hotkeys"
> P: Phys=wmi/input0
> S: Sysfs=/devices/virtual/input/input7
> U: Uniq=
> H: Handlers=rfkill kbd event5
> B: PROP=0
> B: EV=13
> B: KEY=1500b00000000 200300000 0 0
> B: MSC=10
>
> I: Bus=0003 Vendor=413c Product=8161 Version=0111
> N: Name="HID 413c:8161"
> P: Phys=usb-0000:00:1d.0-1.6.1/input0
> S:
> Sysfs=/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.6/2-1.6.1/2-1.6.1:1.0/input/input8
> U: Uniq=
> H: Handlers=sysrq kbd event6
> B: PROP=0
> B: EV=120013
> B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
> B: MSC=10
> B: LED=7
>
> I: Bus=0003 Vendor=0c45 Product=6461 Version=9a16
> N: Name="Laptop_Integrated_Webcam_1.3M"
> P: Phys=usb-0000:00:1a.0-1.6/button
> S:
> Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/input/input10
> U: Uniq=
> H: Handlers=kbd event8
> B: PROP=0
> B: EV=3
> B: KEY=100000 0 0 0
>
> I: Bus=0019 Vendor=0000 Product=0006 Version=0000
> N: Name="Video Bus"
> P: Phys=LNXVIDEO/video/input0
> S:
> Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:02/input/input11
> U: Uniq=
> H: Handlers=kbd event7
> B: PROP=0
> B: EV=3
> B: KEY=3e000b00000000 0 0 0
>
> I: Bus=0000 Vendor=0000 Product=0000 Version=0000
> N: Name="HDA Intel MID HDMI/DP,pcm=3"
> P: Phys=ALSA
> S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input14
> U: Uniq=
> H: Handlers=event9
> B: PROP=0
> B: EV=21
> B: SW=140
>
> I: Bus=0000 Vendor=0000 Product=0000 Version=0000
> N: Name="HDA Intel MID Headphone"
> P: Phys=ALSA
> S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input13
> U: Uniq=
> H: Handlers=event10
> B: PROP=0
> B: EV=21
> B: SW=4
>
> I: Bus=0000 Vendor=0000 Product=0000 Version=0000
> N: Name="HDA Intel MID Mic"
> P: Phys=ALSA
> S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
> U: Uniq=
> H: Handlers=event11
> B: PROP=0
> B: EV=21
> B: SW=10
>
> I: Bus=0003 Vendor=0461 Product=4d81 Version=0111
> N: Name="USB Optical Mouse"
> P: Phys=usb-0000:00:1a.0-1.2/input0
> S:
> Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/input/input15
> U: Uniq=
> H: Handlers=mouse0 event12
> B: PROP=0
> B: EV=17
> B: KEY=70000 0 0 0 0
> B: REL=143
> B: MSC=10
>
>
> So Synaptics isnt listed anywhere above, expect the Optical mouse via
> USB listed right above.
>
> I have attached all the possible log files needed for this bug to be
> looked into. If you need more info, then please do feel free to
> communicate with me regarding the same.
>
> Regards
> Ganesh
> ---
> ApportVersion: 2.14.1-0ubuntu3.2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: ganeshu 1970 F.... pulseaudio
> CurrentDesktop: Unity
> DistroRelease: Ubuntu 14.04
> HibernationDevice: RESUME=UUID=1b6c6990-d568-4e61-a75a-6b06ac28d3b2
> InstallationDate: Installed on 2014-06-09 (33 days ago)
> InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64
> (20131016.1)
> MachineType: Dell Inc. Inspiron N5010
> NonfreeKernelModules: wl
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic
> root=UUID=a456f3db-2d6d-49f5-a4a8-893fd0e14146 ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-30-generic N/A
> linux-backports-modules-3.13.0-30-generic N/A
> linux-firmware 1.127.4
> Tags: trusty
> Uname: Linux 3.13.0-30-generic x86_64
> UpgradeStatus: Upgraded to trusty on 2014-06-09 (33 days ago)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 07/19/2011
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A15
> dmi.board.name: 0P2H9M
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A15
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: A15
> dmi.modalias:
> dmi:bvnDellInc.:bvrA15:bd07/19/2011:svnDellInc.:pnInspironN5010:pvrA15:rvnDellInc.:rn0P2H9M:rvrA15:cvnDellInc.:ct8:cvrA15:
> dmi.product.name: Inspiron N5010
> dmi.product.version: A15
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341238/+subscriptions
>
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1341238
Title:
Synaptics Touchpad not working for Dell Inspiron N5010 since 12th July
2014
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
I installed Ubuntu 14.04 LTS after removing Windows 7 about two months
ago. This issue was never there the past two months. However yesterday
night (12th July 2014) it stopped working. I believe the Ubuntu
Software Center had installed some updates. I wouldnt know if Kernel
Updates were one of them. I am a novice at using Ubuntu and would not
know anything about coding and using commands on the Terminal. But as
per the link
"https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo"; I
would categorise my problem as the 1st instance where the touchpad
isnt working at all. However upon connecting a USB Mouse, I am able to
use the cursor just fine with all the regular functions!
I did try the ubuntu forum where I was told to key in the command
"sudo apt-get --purge autoremove xserver-xorg-input-synaptics && sudo
apt-get install xserver-xorg-input-synaptics" on the terminal and then
reboot the laptop. I did this after the touchpad stopped working
completely and still the issue didnt get resolved. So I felt the need
to report a bug. I want to reinstall Ubuntu as the last resort only if
this bug cannot be fixed. If the exact same issue has already been
reported by another ubuntu user then a working solution is more than
welcome. Below are the details that may help you. I wouldnt know if
you need more info about my laptop. If you do then please feel free to
email me directly as well at ganesh.udhayasankar@xxxxxxxxx
After typing "cat /proc/bus/input/devices" on terminal, following are the device list that pops up.
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input0
U: Uniq=
H: Handlers=kbd event0
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input1
U: Uniq=
H: Handlers=event1
B: PROP=0
B: EV=21
B: SW=1
I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0E:00/input/input2
U: Uniq=
H: Handlers=kbd event2
B: PROP=0
B: EV=3
B: KEY=4000 0 0
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
U: Uniq=
H: Handlers=kbd event3
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input4
U: Uniq=
H: Handlers=sysrq kbd event4
B: PROP=0
B: EV=120013
B: KEY=1100f02902000 8380307cf910f001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Dell WMI hotkeys"
P: Phys=wmi/input0
S: Sysfs=/devices/virtual/input/input7
U: Uniq=
H: Handlers=rfkill kbd event5
B: PROP=0
B: EV=13
B: KEY=1500b00000000 200300000 0 0
B: MSC=10
I: Bus=0003 Vendor=413c Product=8161 Version=0111
N: Name="HID 413c:8161"
P: Phys=usb-0000:00:1d.0-1.6.1/input0
S: Sysfs=/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.6/2-1.6.1/2-1.6.1:1.0/input/input8
U: Uniq=
H: Handlers=sysrq kbd event6
B: PROP=0
B: EV=120013
B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0003 Vendor=0c45 Product=6461 Version=9a16
N: Name="Laptop_Integrated_Webcam_1.3M"
P: Phys=usb-0000:00:1a.0-1.6/button
S: Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/input/input10
U: Uniq=
H: Handlers=kbd event8
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0
I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:02/input/input11
U: Uniq=
H: Handlers=kbd event7
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel MID HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input14
U: Uniq=
H: Handlers=event9
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel MID Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input13
U: Uniq=
H: Handlers=event10
B: PROP=0
B: EV=21
B: SW=4
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel MID Mic"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1b.0/sound/card0/input12
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=10
I: Bus=0003 Vendor=0461 Product=4d81 Version=0111
N: Name="USB Optical Mouse"
P: Phys=usb-0000:00:1a.0-1.2/input0
S: Sysfs=/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/input/input15
U: Uniq=
H: Handlers=mouse0 event12
B: PROP=0
B: EV=17
B: KEY=70000 0 0 0 0
B: REL=143
B: MSC=10
So Synaptics isnt listed anywhere above, expect the Optical mouse via USB listed right above.
I have attached all the possible log files needed for this bug to be
looked into. If you need more info, then please do feel free to
communicate with me regarding the same.
Regards
Ganesh
---
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ganeshu 1970 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=1b6c6990-d568-4e61-a75a-6b06ac28d3b2
InstallationDate: Installed on 2014-06-09 (33 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Dell Inc. Inspiron N5010
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=a456f3db-2d6d-49f5-a4a8-893fd0e14146 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
RelatedPackageVersions:
linux-restricted-modules-3.13.0-30-generic N/A
linux-backports-modules-3.13.0-30-generic N/A
linux-firmware 1.127.4
Tags: trusty
Uname: Linux 3.13.0-30-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-06-09 (33 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/19/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A15
dmi.board.name: 0P2H9M
dmi.board.vendor: Dell Inc.
dmi.board.version: A15
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A15
dmi.modalias: dmi:bvnDellInc.:bvrA15:bd07/19/2011:svnDellInc.:pnInspironN5010:pvrA15:rvnDellInc.:rn0P2H9M:rvrA15:cvnDellInc.:ct8:cvrA15:
dmi.product.name: Inspiron N5010
dmi.product.version: A15
dmi.sys.vendor: Dell Inc.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1341238/+subscriptions
References
