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Message #73016
[Bug 1348832] Re: e1000e Detected Hardware Unit Hang
Ryan Finnie, thank you for reporting this bug and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER
where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc6
This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.
** Tags added: latest-bios-1.40
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1348832
Title:
e1000e Detected Hardware Unit Hang
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
e1000e device on a trusty router/server/etc, up for a few weeks,
stopped responding and went into a "Detected Hardware Unit Hang" loop.
At the time, the interface was under moderate load, about 60mbps
inbound.
[1871400.121801] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[1871400.121801] TDH <92>
[1871400.121801] TDT <cf>
[1871400.121801] next_to_use <cf>
[1871400.121801] next_to_clean <90>
[1871400.121801] buffer_info[next_to_clean]:
[1871400.121801] time_stamp <11be7959f>
[1871400.121801] next_to_watch <92>
[1871400.121801] jiffies <11be79797>
[1871400.121801] next_to_watch.status <0>
[1871400.121801] MAC Status <80083>
[1871400.121801] PHY Status <796d>
[1871400.121801] PHY 1000BASE-T Status <7800>
[1871400.121801] PHY Extended Status <3000>
[1871400.121801] PCI Status <10>
[1871402.120130] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[1871402.120130] TDH <92>
[1871402.120130] TDT <cf>
[1871402.120130] next_to_use <cf>
[1871402.120130] next_to_clean <90>
[1871402.120130] buffer_info[next_to_clean]:
[1871402.120130] time_stamp <11be7959f>
[1871402.120130] next_to_watch <92>
[1871402.120130] jiffies <11be7998b>
[1871402.120130] next_to_watch.status <0>
[1871402.120130] MAC Status <80083>
[1871402.120130] PHY Status <796d>
[1871402.120130] PHY 1000BASE-T Status <7800>
[1871402.120130] PHY Extended Status <3000>
[1871402.120130] PCI Status <10>
[1871404.118513] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[1871404.118513] TDH <92>
[1871404.118513] TDT <cf>
[1871404.118513] next_to_use <cf>
[1871404.118513] next_to_clean <90>
[1871404.118513] buffer_info[next_to_clean]:
[1871404.118513] time_stamp <11be7959f>
[1871404.118513] next_to_watch <92>
[1871404.118513] jiffies <11be79b7f>
[1871404.118513] next_to_watch.status <0>
[1871404.118513] MAC Status <80083>
[1871404.118513] PHY Status <796d>
[1871404.118513] PHY 1000BASE-T Status <7800>
[1871404.118513] PHY Extended Status <3000>
[1871404.118513] PCI Status <10>
[1871405.129366] ------------[ cut here ]------------
[1871405.129374] WARNING: CPU: 0 PID: 0 at /build/buildd/linux-3.13.0/net/sched/sch_generic.c:264 dev_watchdog+0x276/0x280()
[1871405.129375] NETDEV WATCHDOG: eth1 (e1000e): transmit queue 0 timed out
[1871405.129376] Modules linked in: ksplice_vijajns4_vmlinux_new(OF) ksplice_vijajns4(OF) ksplice_ax32i68r_vmlinux_new(OF) ksplice_ax32i68r(OF) ksplice_n4y5yx0j_vmlinux_new(OF) ksplice_n4y5yx0j(OF) nct6775(F) hwmon_vid(F) xt_nat vhost_net vhost macvtap macvlan ip6t_REJECT ipt_REJECT xt_LOG ipt_MASQUERADE xt_TCPMSS iptable_nat nf_nat_ipv4 nf_nat nf_conntrack_ipv6 nf_defrag_ipv6 nf_conntrack_ipv4 nf_defrag_ipv4 xt_conntrack nf_conntrack xt_tcpudp ip6table_filter ip6_tables iptable_filter ip_tables x_tables sit tunnel4 ip_tunnel bridge stp llc nfsd auth_rpcgss nfs_acl nfs lockd sunrpc fscache jfs dm_multipath scsi_dh x86_pkg_temp_thermal intel_powerclamp kvm_intel kvm ftdi_sio joydev usbserial parport_pc mei_me mei serio_raw ppdev acpi_pad mac_hid coretemp lp parport dm_crypt raid456 async_memcpy async_raid6_recov async_pq async_xor async_tx xor raid6_pq raid1 raid0 multipath linear hid_generic raid10 usbhid hid crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 i915 lrw e1000e gf128mul glue_helper ablk_helper i2c_algo_bit cryptd psmouse ahci drm_kms_helper ptp libahci pps_core video drm [last unloaded: ksplice_vijajns4_vmlinux_old]
[1871405.129434] CPU: 0 PID: 0 Comm: swapper/0 Tainted: GF O 3.13.0-30-generic #54-Ubuntu
[1871405.129435] Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./Z97 Pro3, BIOS P1.40 05/23/2014
[1871405.129436] 0000000000000009 ffff88081fa03d98 ffffffff8171a324 ffff88081fa03de0
[1871405.129440] ffff88081fa03dd0 ffffffff810676bd 0000000000000000 ffff8807eeb94000
[1871405.129441] ffff8807ee867c80 0000000000000001 0000000000000000 ffff88081fa03e30
[1871405.129444] Call Trace:
[1871405.129445] <IRQ> [<ffffffff8171a324>] dump_stack+0x45/0x56
[1871405.129453] [<ffffffff810676bd>] warn_slowpath_common+0x7d/0xa0
[1871405.129455] [<ffffffff8106772c>] warn_slowpath_fmt+0x4c/0x50
[1871405.129459] [<ffffffff8163f096>] dev_watchdog+0x276/0x280
[1871405.129461] [<ffffffff8163ee20>] ? dev_graft_qdisc+0x80/0x80
[1871405.129464] [<ffffffff81074226>] call_timer_fn+0x36/0x100
[1871405.129467] [<ffffffff8163ee20>] ? dev_graft_qdisc+0x80/0x80
[1871405.129468] [<ffffffff810751bf>] run_timer_softirq+0x1ef/0x2f0
[1871405.129471] [<ffffffff8106caec>] __do_softirq+0xec/0x2c0
[1871405.129475] [<ffffffff8106d035>] irq_exit+0x105/0x110
[1871405.129478] [<ffffffff8172d0c5>] smp_apic_timer_interrupt+0x45/0x60
[1871405.129482] [<ffffffff8172ba5d>] apic_timer_interrupt+0x6d/0x80
[1871405.129483] <EOI> [<ffffffff815cd232>] ? cpuidle_enter_state+0x52/0xc0
[1871405.129488] [<ffffffff815cd359>] cpuidle_idle_call+0xb9/0x1f0
[1871405.129491] [<ffffffff8101ce9e>] arch_cpu_idle+0xe/0x30
[1871405.129493] [<ffffffff810beb95>] cpu_startup_entry+0xc5/0x290
[1871405.129495] [<ffffffff817087f7>] rest_init+0x77/0x80
[1871405.129499] [<ffffffff81d35f70>] start_kernel+0x438/0x443
[1871405.129502] [<ffffffff81d35941>] ? repair_env_string+0x5c/0x5c
[1871405.129504] [<ffffffff81d35120>] ? early_idt_handlers+0x120/0x120
[1871405.129507] [<ffffffff81d355ee>] x86_64_start_reservations+0x2a/0x2c
[1871405.129509] [<ffffffff81d35733>] x86_64_start_kernel+0x143/0x152
[1871405.129511] ---[ end trace 51d2ab0f0f49c9f7 ]---
[1871405.129517] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly
[1871408.464217] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None
[1872210.451151] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[1872210.451151] TDH <d0>
[1872210.451151] TDT <fc>
[1872210.451151] next_to_use <fc>
[1872210.451151] next_to_clean <ce>
[1872210.451151] buffer_info[next_to_clean]:
[1872210.451151] time_stamp <11beaad13>
[1872210.451151] next_to_watch <d0>
[1872210.451151] jiffies <11beaaf95>
[1872210.451151] next_to_watch.status <0>
[1872210.451151] MAC Status <80083>
[1872210.451151] PHY Status <796d>
[1872210.451151] PHY 1000BASE-T Status <3800>
[1872210.451151] PHY Extended Status <3000>
[1872210.451151] PCI Status <10>
[1872212.449706] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[1872212.449706] TDH <d0>
[1872212.449706] TDT <fc>
[1872212.449706] next_to_use <fc>
[1872212.449706] next_to_clean <ce>
[1872212.449706] buffer_info[next_to_clean]:
[1872212.449706] time_stamp <11beaad13>
[1872212.449706] next_to_watch <d0>
[1872212.449706] jiffies <11beab189>
[1872212.449706] next_to_watch.status <0>
[1872212.449706] MAC Status <80083>
[1872212.449706] PHY Status <796d>
[1872212.449706] PHY 1000BASE-T Status <3800>
[1872212.449706] PHY Extended Status <3000>
[1872212.449706] PCI Status <10>
[1872213.452369] e1000e 0000:00:19.0 eth1: Reset adapter unexpectedly
[1872217.718430] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None
[1945526.043907] e1000e: eth1 NIC Link is Down
[1945543.935226] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None
[1945545.975407] e1000e: eth1 NIC Link is Down
[1945548.894443] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None
[1958330.855525] e1000e: eth1 NIC Link is Down
[1958349.624164] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None
[1958351.234642] e1000e: eth1 NIC Link is Down
[1958354.397490] e1000e: eth1 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None
[1965758.988824] e1000e 0000:00:19.0 eth1: Detected Hardware Unit Hang:
[1965758.988824] TDH <37>
[1965758.988824] TDT <8d>
[1965758.988824] next_to_use <8d>
[1965758.988824] next_to_clean <37>
[1965758.988824] buffer_info[next_to_clean]:
[1965758.988824] time_stamp <11d4fd4d9>
[1965758.988824] next_to_watch <37>
[1965758.988824] jiffies <11d4fd739>
[1965758.988824] next_to_watch.status <0>
[1965758.988824] MAC Status <80083>
[1965758.988824] PHY Status <796d>
[1965758.988824] PHY 1000BASE-T Status <3800>
[1965758.988824] PHY Extended Status <3000>
[1965758.988824] PCI Status <10>
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-30-generic 3.13.0-30.55
ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
AlsaDevices:
total 0
crw-rw---- 1 root audio 116, 1 Jul 25 14:36 seq
crw-rw---- 1 root audio 116, 33 Jul 25 14:36 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: [Errno 2] No such file or directory: 'iw'
Date: Fri Jul 25 15:27:00 2014
HibernationDevice: RESUME=/dev/mapper/nibbler-swap_1
InstallationDate: Installed on 2012-03-03 (874 days ago)
InstallationMedia: Ubuntu-Server 12.04 LTS "Precise Pangolin" - Beta amd64 (20120229)
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
PciMultimedia:
ProcEnviron:
TERM=screen
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-30-generic root=/dev/mapper/hostname-root ro nomdmonddf nomdmonisw nomdmonddf nomdmonisw
RelatedPackageVersions:
linux-restricted-modules-3.13.0-30-generic N/A
linux-backports-modules-3.13.0-30-generic N/A
linux-firmware 1.127.4
RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
SourcePackage: linux
UpgradeStatus: Upgraded to trusty on 2014-03-11 (136 days ago)
dmi.bios.date: 05/23/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.40
dmi.board.name: Z97 Pro3
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.40:bd05/23/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ97Pro3:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
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References
