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[Bug 1349225] Re: [ASUSTeK COMPUTER INC. N550JV] suspend/resume failure

 

Damien Mascord, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.16-rc7

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags added: latest-bios-208

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- [ASUSTeK COMPUTER INC. N550JV] suspend/resume failure
+ [ASUS N550JV] suspend/resume failure

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https://bugs.launchpad.net/bugs/1349225

Title:
  [ASUS N550JV] suspend/resume failure

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Having trouble resuming from suspend.   The whole system hangs upon
  resume.   No mouse, no keyboard input.

  ProblemType: KernelOops
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-5-generic 3.16.0-5.10
  ProcVersionSignature: Ubuntu 3.16.0-5.10-generic 3.16.0-rc6
  Uname: Linux 3.16.0-5-generic x86_64
  Annotation: This occured during a previous suspend and prevented it from resuming properly.
  ApportVersion: 2.14.4-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  tusker     2222 F.... pulseaudio
   /dev/snd/controlC0:  tusker     2222 F.... pulseaudio
  Date: Mon Jul 28 09:46:59 2014
  DuplicateSignature: suspend/resume:ASUSTeK COMPUTER INC. N550JV:N550JV.208
  ExecutablePath: /usr/share/apport/apportcheckresume
  Failure: suspend/resume
  HibernationDevice: RESUME=UUID=c4541296-d955-4f29-a07c-30d722cfff41
  InstallationDate: Installed on 2014-07-17 (11 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140520)
  InterpreterPath: /usr/bin/python3.4
  MachineType: ASUSTeK COMPUTER INC. N550JV
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-5-generic.efi.signed root=UUID=332c2929-bd56-4038-9258-f342638a8de0 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-5-generic N/A
   linux-backports-modules-3.16.0-5-generic  N/A
   linux-firmware                            1.132
  SourcePackage: linux
  Title: [ASUSTeK COMPUTER INC. N550JV] suspend/resume failure
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 11/19/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N550JV.208
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N550JV
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JV.208:bd11/19/2013:svnASUSTeKCOMPUTERINC.:pnN550JV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N550JV
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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