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[Bug 1353050] Missing required logs.

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Brad Figg <brad.figg@xxxxxxxxxxxxx>
Date: Tue, 05 Aug 2014 19:00:09 -0000
Reply-to: Bug 1353050 <1353050@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1353050

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1353050

Title:
  External USB3 device does not work in USB3 port

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  External USB3 drive (Seagate GoFlex) connected to a USB3 port fails to
  mount on OS. Same unit works on USB2 ports (at USB2 speeds).

  I expect my external USB3 drive to be recognized by the OS and able to
  operate at USB3 speeds.

  Mint 17 64-bit Cinammon (Ubuntu 14.04). Necessary details below or
  attached.

  Ubuntu 3.13.0-24.46-generic 3.13.9
  Description:	Linux Mint 17 Qiana
  Release:	17

  I have a Gigabyte GA-990FXA-UD3 motherboard.

  UEFI/BIOS set to enable legacy USB support and both XHCI and EHCI
  handoff to OS (disabling these has no effect).

  Same bug reported here:
  https://bugs.launchpad.net/linuxmint/+bug/1348669

  $dmesg | grep "usb 9-4"
  [ 2133.637961] usb 9-4: new SuperSpeed USB device number 2 using xhci_hcd
  [ 2133.653736] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2133.654362] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2133.654370] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2133.654377] usb 9-4: Product: GoFlex Desk
  [ 2133.654383] usb 9-4: Manufacturer: Seagate
  [ 2133.654388] usb 9-4: SerialNumber: NA0LP2NG
  [ 2147.687559] usb 9-4: reset SuperSpeed USB device number 2 using xhci_hcd
  [ 2147.703314] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2147.703610] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2147.703784] usb 9-4: USB disconnect, device number 2
  [ 2148.092071] usb 9-4: new SuperSpeed USB device number 3 using xhci_hcd
  [ 2148.107823] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2148.108449] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2148.108457] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2148.108464] usb 9-4: Product: GoFlex Desk
  [ 2148.108470] usb 9-4: Manufacturer: Seagate
  [ 2148.108475] usb 9-4: SerialNumber: NA0LP2NG
  [ 2154.227723] usb 9-4: reset SuperSpeed USB device number 3 using xhci_hcd
  [ 2154.243565] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2154.243813] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2154.244021] usb 9-4: USB disconnect, device number 3
  [ 2154.632267] usb 9-4: new SuperSpeed USB device number 4 using xhci_hcd
  [ 2154.648038] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2154.648678] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2154.648687] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2154.648694] usb 9-4: Product: GoFlex Desk
  [ 2154.648700] usb 9-4: Manufacturer: Seagate
  [ 2154.648705] usb 9-4: SerialNumber: NA0LP2NG
  [ 2160.768006] usb 9-4: reset SuperSpeed USB device number 4 using xhci_hcd
  [ 2160.783745] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2160.783997] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2160.784203] usb 9-4: USB disconnect, device number 4
  [ 2161.172418] usb 9-4: new SuperSpeed USB device number 5 using xhci_hcd
  [ 2161.188263] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2161.188887] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2161.188896] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2161.188903] usb 9-4: Product: GoFlex Desk
  [ 2161.188908] usb 9-4: Manufacturer: Seagate
  [ 2161.188913] usb 9-4: SerialNumber: NA0LP2NG
  [ 2167.308200] usb 9-4: reset SuperSpeed USB device number 5 using xhci_hcd
  [ 2167.323943] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2167.324190] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2167.324401] usb 9-4: USB disconnect, device number 5
  [ 2167.712527] usb 9-4: new SuperSpeed USB device number 6 using xhci_hcd
  [ 2167.728431] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2167.729066] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2167.729074] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2167.729081] usb 9-4: Product: GoFlex Desk
  [ 2167.729087] usb 9-4: Manufacturer: Seagate
  [ 2167.729092] usb 9-4: SerialNumber: NA0LP2NG
  [ 2173.848366] usb 9-4: reset SuperSpeed USB device number 6 using xhci_hcd
  [ 2173.864136] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2173.864388] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2173.864612] usb 9-4: USB disconnect, device number 6
  [ 2174.252856] usb 9-4: new SuperSpeed USB device number 7 using xhci_hcd
  [ 2174.268644] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2174.269349] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2174.269357] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2174.269364] usb 9-4: Product: GoFlex Desk
  [ 2174.269370] usb 9-4: Manufacturer: Seagate
  [ 2174.269375] usb 9-4: SerialNumber: NA0LP2NG
  [ 2180.388613] usb 9-4: reset SuperSpeed USB device number 7 using xhci_hcd
  [ 2180.404363] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2180.404611] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2180.404831] usb 9-4: USB disconnect, device number 7
  [ 2180.945241] usb 9-4: new SuperSpeed USB device number 8 using xhci_hcd
  [ 2180.961019] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2180.961691] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2180.961704] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2180.961712] usb 9-4: Product: GoFlex Desk
  [ 2180.961718] usb 9-4: Manufacturer: Seagate
  [ 2180.961723] usb 9-4: SerialNumber: NA0LP2NG
  [ 2187.080974] usb 9-4: reset SuperSpeed USB device number 8 using xhci_hcd
  [ 2187.096759] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2187.097008] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2187.097218] usb 9-4: USB disconnect, device number 8
  [ 2187.485426] usb 9-4: new SuperSpeed USB device number 9 using xhci_hcd
  [ 2187.501262] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2187.501891] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2187.501899] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2187.501905] usb 9-4: Product: GoFlex Desk
  [ 2187.501911] usb 9-4: Manufacturer: Seagate
  [ 2187.501916] usb 9-4: SerialNumber: NA0LP2NG
  [ 2193.621110] usb 9-4: reset SuperSpeed USB device number 9 using xhci_hcd
  [ 2193.636959] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2193.637216] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2193.637424] usb 9-4: USB disconnect, device number 9
  [ 2194.025521] usb 9-4: new SuperSpeed USB device number 10 using xhci_hcd
  [ 2194.041416] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2194.042070] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2194.042078] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2194.042085] usb 9-4: Product: GoFlex Desk
  [ 2194.042091] usb 9-4: Manufacturer: Seagate
  [ 2194.042096] usb 9-4: SerialNumber: NA0LP2NG
  [ 2200.161400] usb 9-4: reset SuperSpeed USB device number 10 using xhci_hcd
  [ 2200.177115] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2200.177388] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2200.177599] usb 9-4: USB disconnect, device number 10
  [ 2200.565859] usb 9-4: new SuperSpeed USB device number 11 using xhci_hcd
  [ 2200.581678] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2200.582342] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2200.582351] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2200.582358] usb 9-4: Product: GoFlex Desk
  [ 2200.582363] usb 9-4: Manufacturer: Seagate
  [ 2200.582368] usb 9-4: SerialNumber: NA0LP2NG
  [ 2206.701605] usb 9-4: reset SuperSpeed USB device number 11 using xhci_hcd
  [ 2206.717335] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2206.717582] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2206.717790] usb 9-4: USB disconnect, device number 11
  [ 2207.126038] usb 9-4: new SuperSpeed USB device number 12 using xhci_hcd
  [ 2207.141900] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2207.142578] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2207.142588] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2207.142595] usb 9-4: Product: GoFlex Desk
  [ 2207.142601] usb 9-4: Manufacturer: Seagate
  [ 2207.142606] usb 9-4: SerialNumber: NA0LP2NG
  [ 2213.261855] usb 9-4: reset SuperSpeed USB device number 12 using xhci_hcd
  [ 2213.277557] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2213.277809] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2213.278025] usb 9-4: USB disconnect, device number 12
  [ 2213.666203] usb 9-4: new SuperSpeed USB device number 13 using xhci_hcd
  [ 2213.682084] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2213.682709] usb 9-4: New USB device found, idVendor=0bc2, idProduct=50a5
  [ 2213.682717] usb 9-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  [ 2213.682724] usb 9-4: Product: GoFlex Desk
  [ 2213.682729] usb 9-4: Manufacturer: Seagate
  [ 2213.682734] usb 9-4: SerialNumber: NA0LP2NG
  [ 2219.802029] usb 9-4: reset SuperSpeed USB device number 13 using xhci_hcd
  [ 2219.817772] usb 9-4: Parent hub missing LPM exit latency info.  Power management will be impacted.
  [ 2219.818020] usb 9-4: Busted HC?  Not enough HCD resources for old configuration.
  [ 2219.818212] usb 9-4: USB disconnect, device number 13

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References

[Bug 1353050] [NEW] External USB3 device does not work in USB3 port
From: Prophet6, 2014-08-05