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[Bug 1364759] Re: ELAN touchpad-pointing device not detected

 

Dear Mr. Penalver,

After the BIOS update, touchpad enabled successfully. Thank you so much
for your efforts, sorry for wasting your time, I'll be more careful next
time.

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1364759

Title:
  ELAN touchpad-pointing device not detected

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  I'm a ubuntu release 14.04 user on Gigabyte U24F, my ELAN touchpad-pointing device is not detected as a device by the system,  I'm using external mouse to come over that issue. Hope this problem can be solved by the help of the suggested attachment files.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  batu      14841 F.... pulseaudio
                        batu      17036 F.... pulseaudio
   /dev/snd/controlC1:  batu      14841 F.... pulseaudio
                        batu      17036 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=80243359-72c9-4388-9b42-648169cd8862
  InstallationDate: Installed on 2014-06-17 (78 days ago)
  InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
  MachineType: GIGABYTE U24
  NonfreeKernelModules: nvidia
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic.efi.signed root=UUID=00c62373-bae0-436c-a6f9-78bbe9a5ee30 ro quiet splash intel_pstate=enable vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-35-generic N/A
   linux-backports-modules-3.13.0-35-generic  N/A
   linux-firmware                             1.127.5
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  Tags:  trusty
  Uname: Linux 3.13.0-35-generic x86_64
  UpgradeStatus: Upgraded to trusty on 2014-06-28 (66 days ago)
  UserGroups: adm cdrom dip lp lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/26/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: U24.305
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: U24
  dmi.board.vendor: GIGABYTE
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU24.305:bd12/26/2013:svnGIGABYTE:pnU24:pvrTobefilledbyO.E.M.:rvnGIGABYTE:rnU24:rvrTobefilledbyO.E.M.:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: U24
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: GIGABYTE

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