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[Bug 1365900] Re: Total freeze, kernel "General protection fault"

 

Jason Robinson, thank you for reporting this and helping make Ubuntu better. As per http://support.ts.fujitsu.com/download/Showfiles.asp an update to your BIOS is available (1.23). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1365900

Title:
  Total freeze, kernel "General protection fault"

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu 14.04 64bit goes into total freeze approx once a week. Usually
  always involves working on several running VirtualBox guest servers
  (Ubuntu too), but lots of other things ongoing too. Only solution is
  to reset power - CTRL-ALT-F1-6 no effect.

  Linux 3.13.0-35-generic #62-Ubuntu SMP Fri Aug 15 01:58:42 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
  virtualbox 4.3.10-dfsg-1

  Extra debug info attached. Attaching log from /var/syslog too.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-35-generic 3.13.0-35.62
  ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
  Uname: Linux 3.13.0-35-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jason      2534 F.... pulseaudio
   /dev/snd/controlC0:  jason      2534 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Sep  5 11:20:43 2014
  HibernationDevice: RESUME=UUID=33f8d07c-e813-4715-9083-a39de1d8a157
  InstallationDate: Installed on 2014-01-28 (219 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: FUJITSU LIFEBOOK U574
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-35-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash i8042.notimeout vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-35-generic N/A
   linux-backports-modules-3.13.0-35-generic  N/A
   linux-firmware                             1.127.5
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-08-11 (25 days ago)
  dmi.bios.date: 10/07/2013
  dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
  dmi.bios.version: Version 1.21
  dmi.board.name: FJNBB34
  dmi.board.vendor: FUJITSU
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU
  dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion1.21:bd10/07/2013:svnFUJITSU:pnLIFEBOOKU574:pvr:rvnFUJITSU:rnFJNBB34:rvr:cvnFUJITSU:ct10:cvr:
  dmi.product.name: LIFEBOOK U574
  dmi.sys.vendor: FUJITSU

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