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[Bug 1283938] Re: Integrated Radeon graphic processor resumes into a black screen if dynamic power management is enabled

 

It affects a non-essential hardware component (removable network card,
camera, web-cam, music player, sound card, power management feature,
printer...).

** Summary changed:

- [Samsung NP535U4X-S01TH] Ubuntu 14.04 blank screen after wakeup from sleep
+ Integrated Radeon graphic processor resumes into a black screen if dynamic power management is enabled

** Description changed:

  *******
-  ISSUE 
+  ISSUE
  *******
  
  HOW TO REPRODUCE
  
  1. Suspend the device
  2. Wake it up
  
  EXPECTED BEHAVIOUR
  
  - The device to resume normally
  
  REAL BEHAVIOUR
  
  - The screen goes blank
  
  RELEVANT DETAILS
  
  - In the "/etc/default/grub" file; changing "quiet splash" option to
  "nomodeset" allows the wakeup, but the computer gets so slow it is
  unusable.
  
  **********
-  SOLUTION 
+  SOLUTION
  **********
  
  WORK-AROUND
  
  - Installing the "fglrx" proprietary package.
  
  FIX
  
  - https://bugzilla.kernel.org/show_bug.cgi?id=76761#c3
  
  REGRESSION POTENTIAL
  
- - Unknown.
+ - None known.
  
  ****************
-  TECHNICAL INFO 
+  TECHNICAL INFO
  ****************
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
  Uname: Linux 3.13.0-11-generic x86_64
  .tmp.unity.support.test.0:
  
  ApportVersion: 2.13.2-0ubuntu5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Mon Feb 24 12:58:07 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus: virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7500G] [1002:990a] (prog-if 00 [VGA controller])
     Subsystem: Samsung Electronics Co Ltd Device [144d:c660]
   Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
  InstallationDate: Installed on 2014-02-22 (1 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140218)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U4C
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-11-generic root=UUID=9f8c7e92-a6ea-41fd-9489-a256c8b9f5d5 ro quiet splash vt.handoff=7
  SourcePackage: xserver-xorg-video-ati
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/03/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P06RAF.N93.130403.LEO
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: NP535U4X-S01TH
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: SEC_SW_REVISION_1234567890ABCD
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RAF.N93.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U4C:pvrP06RAF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U4X-S01TH:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
  dmi.product.name: 535U4C
  dmi.product.version: P06RAF
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
  version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Mon Feb 24 12:54:54 2014
  xserver.configfile: default
  xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.0-1ubuntu6
  xserver.video_driver: radeon

** Summary changed:

- Integrated Radeon graphic processor resumes into a black screen if dynamic power management is enabled
+ Integrated Radeon graphics processor resumes into a black screen if dynamic power management is enabled

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

** Description changed:

  *******
   ISSUE
  *******
  
  HOW TO REPRODUCE
  
  1. Suspend the device
  2. Wake it up
  
  EXPECTED BEHAVIOUR
  
  - The device to resume normally
  
  REAL BEHAVIOUR
  
  - The screen goes blank
  
  RELEVANT DETAILS
  
  - In the "/etc/default/grub" file; changing "quiet splash" option to
  "nomodeset" allows the wakeup, but the computer gets so slow it is
  unusable.
  
  **********
   SOLUTION
  **********
  
  WORK-AROUND
  
  - Installing the "fglrx" proprietary package.
  
  FIX
  
  - https://bugzilla.kernel.org/show_bug.cgi?id=76761#c3
  
  REGRESSION POTENTIAL
  
- - None known.
+ - Since this affects an essential hardware component, the regression
+ potential is high.
  
  ****************
   TECHNICAL INFO
  ****************
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
  Uname: Linux 3.13.0-11-generic x86_64
  .tmp.unity.support.test.0:
  
  ApportVersion: 2.13.2-0ubuntu5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Mon Feb 24 12:58:07 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus: virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7500G] [1002:990a] (prog-if 00 [VGA controller])
     Subsystem: Samsung Electronics Co Ltd Device [144d:c660]
   Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
  InstallationDate: Installed on 2014-02-22 (1 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140218)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U4C
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-11-generic root=UUID=9f8c7e92-a6ea-41fd-9489-a256c8b9f5d5 ro quiet splash vt.handoff=7
  SourcePackage: xserver-xorg-video-ati
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/03/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P06RAF.N93.130403.LEO
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: NP535U4X-S01TH
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: SEC_SW_REVISION_1234567890ABCD
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RAF.N93.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U4C:pvrP06RAF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U4X-S01TH:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
  dmi.product.name: 535U4C
  dmi.product.version: P06RAF
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
  version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Mon Feb 24 12:54:54 2014
  xserver.configfile: default
  xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.0-1ubuntu6
  xserver.video_driver: radeon

** Changed in: linux (Ubuntu)
       Status: Confirmed => Triaged

-- 
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https://bugs.launchpad.net/bugs/1283938

Title:
  Integrated Radeon graphics processor resumes into a black screen if
  dynamic power management is enabled

Status in The Linux Kernel:
  Unknown
Status in “linux” package in Ubuntu:
  Triaged

Bug description:
  *******
   ISSUE
  *******

  HOW TO REPRODUCE

  1. Suspend the device
  2. Wake it up

  EXPECTED BEHAVIOUR

  - The device to resume normally

  REAL BEHAVIOUR

  - The screen goes blank

  RELEVANT DETAILS

  - In the "/etc/default/grub" file; changing "quiet splash" option to
  "nomodeset" allows the wakeup, but the computer gets so slow it is
  unusable.

  **********
   SOLUTION
  **********

  WORK-AROUND

  - Installing the "fglrx" proprietary package.

  FIX

  - https://bugzilla.kernel.org/show_bug.cgi?id=76761#c3

  REGRESSION POTENTIAL

  - Since this affects an essential hardware component, the regression
  potential is high.

  ****************
   TECHNICAL INFO
  ****************

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
  Uname: Linux 3.13.0-11-generic x86_64
  .tmp.unity.support.test.0:

  ApportVersion: 2.13.2-0ubuntu5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Mon Feb 24 12:58:07 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus: virtualbox, 4.3.6, 3.13.0-11-generic, x86_64: installed
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7500G] [1002:990a] (prog-if 00 [VGA controller])
     Subsystem: Samsung Electronics Co Ltd Device [144d:c660]
   Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7550M/7570M/7650M] [1002:6841] (rev ff) (prog-if ff)
  InstallationDate: Installed on 2014-02-22 (1 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140218)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 535U4C
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-11-generic root=UUID=9f8c7e92-a6ea-41fd-9489-a256c8b9f5d5 ro quiet splash vt.handoff=7
  SourcePackage: xserver-xorg-video-ati
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/03/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P06RAF.N93.130403.LEO
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: NP535U4X-S01TH
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: SEC_SW_REVISION_1234567890ABCD
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06RAF.N93.130403.LEO:bd04/03/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn535U4C:pvrP06RAF:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP535U4X-S01TH:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
  dmi.product.name: 535U4C
  dmi.product.version: P06RAF
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
  version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Mon Feb 24 12:54:54 2014
  xserver.configfile: default
  xserver.errors: RADEON(G0): [XvMC] Failed to initialize extension.
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.0-1ubuntu6
  xserver.video_driver: radeon

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