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[Apport retracing service <1375121@xxxxxxxxxxxxxxxxxx>]

** Tags removed: need-duplicate-check

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https://bugs.launchpad.net/bugs/1375121

Title:
  package linux-image-3.13.0-36-generic (not installed) failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 2

Status in “linux” package in Ubuntu:
  New

Bug description:
  not able to view the launcher, only able to see the desktop background
  nothing else

  ProblemType: Package
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-36-generic (not installed)
  ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
  Uname: Linux 3.13.0-35-generic i686
  ApportVersion: 2.14.1-0ubuntu3.4
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  ricky      1981 F.... pulseaudio
   /dev/snd/controlC1:  ricky      1981 F.... pulseaudio
   /dev/snd/controlC0:  ricky      1981 F.... pulseaudio
  Date: Mon Sep 29 11:13:12 2014
  DuplicateSignature: package:linux-image-3.13.0-36-generic:(not installed):subprocess new pre-installation script returned error exit status 2
  ErrorMessage: subprocess new pre-installation script returned error exit status 2
  HibernationDevice: RESUME=UUID=0ba51990-2a46-491b-89c5-a88a4905328a
  IwConfig:
   lo        no wireless extensions.
   
   eth0      no wireless extensions.
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=1a682b64-1415-4c45-b789-9dfefad85b11 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1
  RfKill:
   
  SourcePackage: linux
  Title: package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 2
  UpgradeStatus: Upgraded to trusty on 2014-07-29 (61 days ago)
  dmi.bios.date: 07/16/2006
  dmi.bios.vendor: Intel Corp.
  dmi.bios.version: MQ96510J.86A.0816.2006.0716.2308
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: DG965RY
  dmi.board.vendor: Intel Corporation
  dmi.board.version: AAD41691-205
  dmi.chassis.type: 2
  dmi.modalias: dmi:bvnIntelCorp.:bvrMQ96510J.86A.0816.2006.0716.2308:bd07/16/2006:svn:pn:pvr:rvnIntelCorporation:rnDG965RY:rvrAAD41691-205:cvn:ct2:cvr:

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