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Message #83257
[Bug 1376120] Re: Touch-pad dosen't work after installing Ubuntu 14.04 [Dual boot with Windows 8]
erkanp, there is no need to apport-collect further unless explicitly
requested.
** Attachment removed: "WifiSyslog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225620/+files/WifiSyslog.txt
** Attachment removed: "UdevLog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225619/+files/UdevLog.txt
** Attachment removed: "RfKill.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225617/+files/RfKill.txt
** Attachment removed: "UdevDb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225618/+files/UdevDb.txt
** Attachment removed: "PulseList.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225616/+files/PulseList.txt
** Attachment removed: "ProcModules.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225615/+files/ProcModules.txt
** Attachment removed: "ProcInterrupts.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225614/+files/ProcInterrupts.txt
** Attachment removed: "ProcEnviron.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225613/+files/ProcEnviron.txt
** Attachment removed: "ProcCpuinfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225612/+files/ProcCpuinfo.txt
** Attachment removed: "Lsusb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225611/+files/Lsusb.txt
** Attachment removed: "Lspci.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225610/+files/Lspci.txt
** Attachment removed: "IwConfig.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225609/+files/IwConfig.txt
** Attachment removed: "CurrentDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225608/+files/CurrentDmesg.txt
** Attachment removed: "CRDA.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225607/+files/CRDA.txt
** Attachment removed: "BootDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225606/+files/BootDmesg.txt
** Attachment removed: "AlsaInfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1376120/+attachment/4225605/+files/AlsaInfo.txt
** Description changed:
Hi
I just bought a new Acer Aspire V 15 Nitro computer with a pre-installed Windows 8. I installed Ubuntu so I can run dual-boot. Everything works fine now except my touch-pad that isn't working in Ubuntu but works fine when i boot into Windows. And when i'm in Ubuntu my USB mouse works fine aswell.
+ cat /proc/bus/input/devices
- cat /proc/bus/input/devices
-
-
- cat /proc/bus/input/devices
+ cat /proc/bus/input/devices
This command does not show any SynPS/2 or anything.
When i run
- xinput --list
+ xinput --list
Under the Virtual core pointer there is only one
- Virtual core XTEST pointer
- Logitec USB-PS/2 Optical Mouse
+ Virtual core XTEST pointer
+ Logitec USB-PS/2 Optical Mouse
and then there is a empty slot where I think my touch-pad should be.
In my system settings I can see the touch-pad and turn it on/off but
nothing happens. I also installed Touch-pad indicator but nothing
happens aswell.
-
When I run
- cat /var/log/Xorg.0.log | grep -i synaptics
+ cat /var/log/Xorg.0.log | grep -i synaptics
-
- [ 4.362] (**) : Applying InputClass "enable synaptics SHMConfig"
- [ 4.362] (II) LoadModule: "synaptics"
- [ 4.362] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
- [ 4.362] (II) Module synaptics: vendor="X.Org Foundation"
- [ 4.362] (II) Using input driver 'synaptics' for ' '
- [ 4.388] (--) synaptics: : x-axis range 0 - 1236 (res 12)
- [ 4.388] (--) synaptics: : y-axis range 0 - 898 (res 12)
- [ 4.388] (II) synaptics: : device does not report pressure, will use touch data.
- [ 4.388] (II) synaptics: : device does not report finger width.
- [ 4.388] (--) synaptics: : buttons: left double triple
- [ 4.388] (--) synaptics: : Vendor 0x6cb Product 0x2970
- [ 4.388] (--) synaptics: : invalid pressure range. defaulting to 0 - 255
- [ 4.388] (--) synaptics: : invalid finger width range. defaulting to 0 - 15
- [ 4.388] (--) synaptics: : touchpad found
- [ 4.404] (**) synaptics: : (accel) MinSpeed is now constant deceleration 2.5
- [ 4.404] (**) synaptics: : (accel) MaxSpeed is now 1.75
- [ 4.404] (**) synaptics: : (accel) AccelFactor is now 0.131
- [ 4.404] (--) synaptics: : touchpad found
+ [ 4.362] (**) : Applying InputClass "enable synaptics SHMConfig"
+ [ 4.362] (II) LoadModule: "synaptics"
+ [ 4.362] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
+ [ 4.362] (II) Module synaptics: vendor="X.Org Foundation"
+ [ 4.362] (II) Using input driver 'synaptics' for ' '
+ [ 4.388] (--) synaptics: : x-axis range 0 - 1236 (res 12)
+ [ 4.388] (--) synaptics: : y-axis range 0 - 898 (res 12)
+ [ 4.388] (II) synaptics: : device does not report pressure, will use touch data.
+ [ 4.388] (II) synaptics: : device does not report finger width.
+ [ 4.388] (--) synaptics: : buttons: left double triple
+ [ 4.388] (--) synaptics: : Vendor 0x6cb Product 0x2970
+ [ 4.388] (--) synaptics: : invalid pressure range. defaulting to 0 - 255
+ [ 4.388] (--) synaptics: : invalid finger width range. defaulting to 0 - 15
+ [ 4.388] (--) synaptics: : touchpad found
+ [ 4.404] (**) synaptics: : (accel) MinSpeed is now constant deceleration 2.5
+ [ 4.404] (**) synaptics: : (accel) MaxSpeed is now 1.75
+ [ 4.404] (**) synaptics: : (accel) AccelFactor is now 0.131
+ [ 4.404] (--) synaptics: : touchpad found
After running
- grep -i touchpad /var/log/Xorg.0.log
+ grep -i touchpad /var/log/Xorg.0.log
the output is
- [ 4.362] (**) : Applying InputClass "evdev touchpad catchall"
- [ 4.362] (**) : Applying InputClass "touchpad catchall"
- [ 4.388] (--) synaptics: : touchpad found
- [ 4.404] (II) XINPUT: Adding extended input device " " (type: TOUCHPAD, id 12)
- [ 4.404] (--) synaptics: : touchpad found
- [ 4.404] (**) : Ignoring device from InputClass "touchpad ignore duplicates"
-
+ [ 4.362] (**) : Applying InputClass "evdev touchpad catchall"
+ [ 4.362] (**) : Applying InputClass "touchpad catchall"
+ [ 4.388] (--) synaptics: : touchpad found
+ [ 4.404] (II) XINPUT: Adding extended input device " " (type: TOUCHPAD, id 12)
+ [ 4.404] (--) synaptics: : touchpad found
+ [ 4.404] (**) : Ignoring device from InputClass "touchpad ignore duplicates"
but when i run
- xinput -list
-
+ xinput -list
there is nothing with id 12
- ⎡ Virtual core pointer id=2 [master pointer (3)]
- ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
- ⎜ ↳ Logitech USB-PS/2 Optical Mouse id=11 [slave pointer (2)]
- ⎜ ↳ id=12 [slave pointer (2)]
-
-
-
-
+ ⎡ Virtual core pointer id=2 [master pointer (3)]
+ ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
+ ⎜ ↳ Logitech USB-PS/2 Optical Mouse id=11 [slave pointer (2)]
+ ⎜ ↳ id=12 [slave pointer (2)]
I'm running Ubuntu 14.04.1 LTS, Release: 14.04
-
-
-
From cat /proc/version_signature > version.log: Ubuntu 3.13.0-36.63-generic 3.13.11.6
---
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: eric 2183 F.... pulseaudio
/dev/snd/controlC0: eric 2183 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-09-30 (0 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Acer Aspire VN7-591G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=b973e8ad-55d3-4d12-a642-9cbec54417db ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
RelatedPackageVersions:
linux-restricted-modules-3.13.0-36-generic N/A
linux-backports-modules-3.13.0-36-generic N/A
linux-firmware 1.127.7
StagingDrivers: rts5139
Tags: trusty staging
Uname: Linux 3.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/30/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire VN7-591G
dmi.board.vendor: Acer
dmi.board.version: V1.05
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: V1.05
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/30/2014:svnAcer:pnAspireVN7-591G:pvrV1.05:rvnAcer:rnAspireVN7-591G:rvrV1.05:cvnChassisManufacturer:ct10:cvrV1.05:
dmi.product.name: Aspire VN7-591G
dmi.product.version: V1.05
dmi.sys.vendor: Acer
- ---
- ApportVersion: 2.14.1-0ubuntu3.5
- Architecture: amd64
- AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: eric 2210 F.... pulseaudio
- eric 3539 F.... pulseaudio
- /dev/snd/controlC0: eric 2210 F.... pulseaudio
- eric 3539 F.... pulseaudio
- CurrentDesktop: Unity
- DistroRelease: Ubuntu 14.04
- EcryptfsInUse: Yes
- InstallationDate: Installed on 2014-09-30 (5 days ago)
- InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
- MachineType: Acer Aspire VN7-591G
- Package: linux (not installed)
- ProcFB: 0 inteldrmfb
- ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=b973e8ad-55d3-4d12-a642-9cbec54417db ro quiet splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
- RelatedPackageVersions:
- linux-restricted-modules-3.13.0-37-generic N/A
- linux-backports-modules-3.13.0-37-generic N/A
- linux-firmware 1.127.7
- StagingDrivers: rts5139
- Tags: trusty staging
- Uname: Linux 3.13.0-37-generic x86_64
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
- _MarkForUpload: True
- dmi.bios.date: 07/30/2014
- dmi.bios.vendor: Insyde Corp.
- dmi.bios.version: V1.05
- dmi.board.asset.tag: No Asset Tag
- dmi.board.name: Aspire VN7-591G
- dmi.board.vendor: Acer
- dmi.board.version: V1.05
- dmi.chassis.asset.tag: No Asset Tag
- dmi.chassis.type: 10
- dmi.chassis.vendor: Chassis Manufacturer
- dmi.chassis.version: V1.05
- dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/30/2014:svnAcer:pnAspireVN7-591G:pvrV1.05:rvnAcer:rnAspireVN7-591G:rvrV1.05:cvnChassisManufacturer:ct10:cvrV1.05:
- dmi.product.name: Aspire VN7-591G
- dmi.product.version: V1.05
- dmi.sys.vendor: Acer
** Changed in: linux (Ubuntu)
Importance: Undecided => High
--
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https://bugs.launchpad.net/bugs/1376120
Title:
Touch-pad dosen't work after installing Ubuntu 14.04 [Dual boot with
Windows 8]
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Hi
I just bought a new Acer Aspire V 15 Nitro computer with a pre-installed Windows 8. I installed Ubuntu so I can run dual-boot. Everything works fine now except my touch-pad that isn't working in Ubuntu but works fine when i boot into Windows. And when i'm in Ubuntu my USB mouse works fine aswell.
cat /proc/bus/input/devices
cat /proc/bus/input/devices
This command does not show any SynPS/2 or anything.
When i run
xinput --list
Under the Virtual core pointer there is only one
Virtual core XTEST pointer
Logitec USB-PS/2 Optical Mouse
and then there is a empty slot where I think my touch-pad should be.
In my system settings I can see the touch-pad and turn it on/off but
nothing happens. I also installed Touch-pad indicator but nothing
happens aswell.
When I run
cat /var/log/Xorg.0.log | grep -i synaptics
[ 4.362] (**) : Applying InputClass "enable synaptics SHMConfig"
[ 4.362] (II) LoadModule: "synaptics"
[ 4.362] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 4.362] (II) Module synaptics: vendor="X.Org Foundation"
[ 4.362] (II) Using input driver 'synaptics' for ' '
[ 4.388] (--) synaptics: : x-axis range 0 - 1236 (res 12)
[ 4.388] (--) synaptics: : y-axis range 0 - 898 (res 12)
[ 4.388] (II) synaptics: : device does not report pressure, will use touch data.
[ 4.388] (II) synaptics: : device does not report finger width.
[ 4.388] (--) synaptics: : buttons: left double triple
[ 4.388] (--) synaptics: : Vendor 0x6cb Product 0x2970
[ 4.388] (--) synaptics: : invalid pressure range. defaulting to 0 - 255
[ 4.388] (--) synaptics: : invalid finger width range. defaulting to 0 - 15
[ 4.388] (--) synaptics: : touchpad found
[ 4.404] (**) synaptics: : (accel) MinSpeed is now constant deceleration 2.5
[ 4.404] (**) synaptics: : (accel) MaxSpeed is now 1.75
[ 4.404] (**) synaptics: : (accel) AccelFactor is now 0.131
[ 4.404] (--) synaptics: : touchpad found
After running
grep -i touchpad /var/log/Xorg.0.log
the output is
[ 4.362] (**) : Applying InputClass "evdev touchpad catchall"
[ 4.362] (**) : Applying InputClass "touchpad catchall"
[ 4.388] (--) synaptics: : touchpad found
[ 4.404] (II) XINPUT: Adding extended input device " " (type: TOUCHPAD, id 12)
[ 4.404] (--) synaptics: : touchpad found
[ 4.404] (**) : Ignoring device from InputClass "touchpad ignore duplicates"
but when i run
xinput -list
there is nothing with id 12
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Logitech USB-PS/2 Optical Mouse id=11 [slave pointer (2)]
⎜ ↳ id=12 [slave pointer (2)]
I'm running Ubuntu 14.04.1 LTS, Release: 14.04
From cat /proc/version_signature > version.log: Ubuntu 3.13.0-36.63-generic 3.13.11.6
---
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: eric 2183 F.... pulseaudio
/dev/snd/controlC0: eric 2183 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-09-30 (0 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Acer Aspire VN7-591G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=b973e8ad-55d3-4d12-a642-9cbec54417db ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
RelatedPackageVersions:
linux-restricted-modules-3.13.0-36-generic N/A
linux-backports-modules-3.13.0-36-generic N/A
linux-firmware 1.127.7
StagingDrivers: rts5139
Tags: trusty staging
Uname: Linux 3.13.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/30/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.05
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire VN7-591G
dmi.board.vendor: Acer
dmi.board.version: V1.05
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: V1.05
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/30/2014:svnAcer:pnAspireVN7-591G:pvrV1.05:rvnAcer:rnAspireVN7-591G:rvrV1.05:cvnChassisManufacturer:ct10:cvrV1.05:
dmi.product.name: Aspire VN7-591G
dmi.product.version: V1.05
dmi.sys.vendor: Acer
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References
