kernel-packages team mailing list archive

[john skot <1377320@xxxxxxxxxxxxxxxxxx>]

I updated to the newest bios version but the problem still presists. The 2 main issues are
The computer automatically suspsends after the specifed time or the computer suspends after the lid is closed. The light on the power remains lit, the fans are functional too but the screen is turned off and there is no way of resuming to the state I was before. (This seems to be happening randomly)
Another problem that at times that the computer freezes I can't get it to restart (Even when using the REISUB command). This also happens randomly as some times I can use the REISUB command. Sometimes it happens when the computer just booted up and sometimes when I have been working on it for a few hours.



> Date: Sat, 4 Oct 2014 10:38:08 +0000
> From: christopher.m.penalver@xxxxxxxxx
> To: john-again@xxxxxxxxxxx
> Subject: [Bug 1377320] Re: [Dell Inc. XPS 15 9530] suspend/resume failure
> 
> john skot, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/04/product-support/product/xps-15-9530/drivers an update to your BIOS is available (A06). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
> 
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
> 
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
> 
> Once the BIOS is updated, then please mark this report Status Confirmed.
> 
> Thank you for your understanding.
> 
> ** Tags added: bios-outdated-a06
> 
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Low
> 
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1377320
> 
> Title:
>   [Dell Inc. XPS 15 9530] suspend/resume failure
> 
> Status in “linux” package in Ubuntu:
>   Incomplete
> 
> Bug description:
>   i don't know
> 
>   ProblemType: KernelOops
>   DistroRelease: Ubuntu 14.10
>   Package: linux-image-3.16.0-20-generic 3.16.0-20.27
>   ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
>   Uname: Linux 3.16.0-20-generic x86_64
>   Annotation: This occured during a previous suspend and prevented it from resuming properly.
>   ApportVersion: 2.14.7-0ubuntu2
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  john       2186 F.... pulseaudio
>    /dev/snd/controlC0:  john       2186 F.... pulseaudio
>   Date: Fri Oct  3 14:22:14 2014
>   DuplicateSignature: suspend/resume:Dell Inc. XPS 15 9530:A02
>   ExecutablePath: /usr/share/apport/apportcheckresume
>   Failure: suspend/resume
>   HibernationDevice: RESUME=UUID=1404fc19-3ff2-40cd-913a-01e8a9f505cf
>   InstallationDate: Installed on 2014-09-30 (2 days ago)
>   InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
>   InterpreterPath: /usr/bin/python3.4
>   MachineType: Dell Inc. XPS 15 9530
>   ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
>   ProcEnviron:
>    TERM=linux
>    PATH=(custom, no user)
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-20-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-3.16.0-20-generic N/A
>    linux-backports-modules-3.16.0-20-generic  N/A
>    linux-firmware                             1.134
>   SourcePackage: linux
>   Title: [Dell Inc. XPS 15 9530] suspend/resume failure
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups:
>    
>   dmi.bios.date: 12/18/2013
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A02
>   dmi.board.name: XPS 15 9530
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A02
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: Not Specified
>   dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/18/2013:svnDellInc.:pnXPS159530:pvrA02:rvnDellInc.:rnXPS159530:rvrA02:cvnDellInc.:ct8:cvrNotSpecified:
>   dmi.product.name: XPS 15 9530
>   dmi.product.version: A02
>   dmi.sys.vendor: Dell Inc.
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1377320/+subscriptions

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https://bugs.launchpad.net/bugs/1377320

Title:
  [Dell Inc. XPS 15 9530] suspend/resume failure

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  i don't know

  ProblemType: KernelOops
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-20-generic 3.16.0-20.27
  ProcVersionSignature: Ubuntu 3.16.0-20.27-generic 3.16.3
  Uname: Linux 3.16.0-20-generic x86_64
  Annotation: This occured during a previous suspend and prevented it from resuming properly.
  ApportVersion: 2.14.7-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  john       2186 F.... pulseaudio
   /dev/snd/controlC0:  john       2186 F.... pulseaudio
  Date: Fri Oct  3 14:22:14 2014
  DuplicateSignature: suspend/resume:Dell Inc. XPS 15 9530:A02
  ExecutablePath: /usr/share/apport/apportcheckresume
  Failure: suspend/resume
  HibernationDevice: RESUME=UUID=1404fc19-3ff2-40cd-913a-01e8a9f505cf
  InstallationDate: Installed on 2014-09-30 (2 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140923)
  InterpreterPath: /usr/bin/python3.4
  MachineType: Dell Inc. XPS 15 9530
  ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-20-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-20-generic N/A
   linux-backports-modules-3.16.0-20-generic  N/A
   linux-firmware                             1.134
  SourcePackage: linux
  Title: [Dell Inc. XPS 15 9530] suspend/resume failure
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 12/18/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A02
  dmi.board.name: XPS 15 9530
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A02
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: Not Specified
  dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/18/2013:svnDellInc.:pnXPS159530:pvrA02:rvnDellInc.:rnXPS159530:rvrA02:cvnDellInc.:ct8:cvrNotSpecified:
  dmi.product.name: XPS 15 9530
  dmi.product.version: A02
  dmi.sys.vendor: Dell Inc.

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