← Back to team overview

kernel-packages team mailing list archive

[Bug 1383780] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1383780

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1383780

Title:
  Resume from suspend fails

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  I'm running ubuntu on a Dell studio laptop with Intel® 965GM x86/MMX/SSE2 graphics. Most things work great, but every time I try to resume from  suspend the machine hangs. The screen simply stays black. I have to hold the power button to hard reset. The reboot then works ok. 
  I seem to remember that the resume used to work under 12.04 but since I upgraded to more recent versions it stopped working. I most recently upgraded to 14.10 hoping the problem would go away with more recent versions, but no luck. I've searched around a lot, found a post that suggested that looking at file /var/log/Xorg.0.log.old might give useful information.
  That file does indeed state a few things that seem relevant to me, such as:

  ...
  [    33.637] (II) Loading /usr/lib/xorg/modules/libfbdevhw.so
  [    33.638] (II) Module fbdevhw: vendor="X.Org Foundation"
  [    33.638] 	compiled for 1.16.0, module version = 0.0.2
  [    33.638] 	ABI class: X.Org Video Driver, version 18.0
  [    33.638] (WW) Falling back to old probe method for vesa
  [    35.971] (EE) intel(0): [drm] failed to set drm interface version: Permission denied [13].
  [    35.971] (EE) intel(0): Failed to claim DRM device.
  [    35.971] (II) UnloadModule: "intel"
  [    35.971] (EE) Screen(s) found, but none have a usable configuration.
  [    35.971] (EE) 
  Fatal server error:
  [    35.971] (EE) no screens found(EE) 
  [    35.971] (EE) 
  Please consult the The X.Org Foundation support 
  	 at http://wiki.x.org
   for help. 
  [    35.971] (EE) Please also check the log file at "/var/log/Xorg.0.log" for additional information.
  [    35.971] (EE) 
  [    36.014] (EE) Server terminated with error (1). Closing log file.

  
  I guess if "drm failed" and as a result "no screen has a usable configuration" then that would explan why the screen simply stays black on resume, but I have no idea how to debug this further or how to fix it.
  Any help / advice much appreciated.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1383780/+subscriptions