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[Bug 1258870] apport information

 

ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  emonson    2654 F.... pulseaudio
                      emonson    3013 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=e5d648bc-65ed-4ba2-a8ed-4ff492323be8
InstallationDate: Installed on 2013-09-05 (414 days ago)
InstallationMedia: Kubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: TOSHIBA Satellite C55-A
Package: linux 3.11.0.12.13 [origin: unknown]
PackageArchitecture: amd64
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic root=UUID=c0c12f63-a551-4329-bf37-6bafcbd7992a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-37-generic N/A
 linux-backports-modules-3.13.0-37-generic  N/A
 linux-firmware                             1.127.7
RfKill:
 23: phy23: Wireless LAN
 	Soft blocked: no
 	Hard blocked: no
StagingDrivers: rts5139
Tags: trusty third-party-packages staging
Uname: Linux 3.13.0-37-generic x86_64
UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again.
UpgradeStatus: Upgraded to trusty on 2014-04-03 (205 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/16/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.30
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: MP
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.30:bd09/16/2013:svnTOSHIBA:pnSatelliteC55-A:pvrPSCF6U-01D00C:rvnTOSHIBA:rnPortablePC:rvrMP:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: Satellite C55-A
dmi.product.version: PSCF6U-01D00C
dmi.sys.vendor: TOSHIBA

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https://bugs.launchpad.net/bugs/1258870

Title:
  rtl8188ee wireless driver unusable: 25-30% packet loss. 13.10 Saucy

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  I'm seeing a consistent packet loss problem with the rtl8188ee Realtek
  wireless driver.  Long sequences of pings to the access point IP show
  25-30% packet loss.  Downloads get 'stuck', pages don't load, it's
  generally unusable.

  I've tried the following kernels:

  /boot/initrd.img-3.11.0-12-generic  /boot/initrd.img-3.12.3-031203-generic
  /boot/initrd.img-3.11.0-14-generic  /boot/initrd.img-3.13.0-031300rc3-generic

  all with the same result.  Packet capture shows lots of dup ACKs, some
  retransmits.

  I suspected 802.11n might be the culprit, but I've disabled it at the
  AP, and the driver seems to respect that judging by these log lines:

  Dec  7 21:50:52 congo kernel: [13812.218008] rtl8188ee 0000:01:00.0 wlan0: disabling HT as WMM/QoS is not supported by the 
  AP
  Dec  7 21:50:52 congo kernel: [13812.218011] rtl8188ee 0000:01:00.0 wlan0: disabling VHT as WMM/QoS is not supported by the
   AP

  Other than those lines there isn't anything noteworthy in syslog.

  Very interested in getting this fixed, please let me know how I can
  help debug.

  $ lsb_release -rd
  Description:	Ubuntu 13.10
  Release:	13.10

  $ uname -a
  Linux congo 3.13.0-031300rc3-generic #201312061335 SMP Fri Dec 6 18:37:23 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

  $ sudo lshw -C network
    *-network               
         description: Wireless interface
         product: RTL8188EE Wireless Network Adapter
         vendor: Realtek Semiconductor Co., Ltd.
         physical id: 0
         bus info: pci@0000:01:00.0
         logical name: wlan0
         version: 01
         serial: 34:23:87:0d:23:85
         width: 64 bits
         clock: 33MHz
         capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
         configuration: broadcast=yes driver=rtl8188ee driverversion=3.13.0-031300rc3-generic firmware=N/A ip=192.168.1.68 latency=0 link=yes multicast=yes wireless=IEEE 802.11bgn
         resources: irq:18 ioport:5000(size=256) memory:b2600000-b2603fff
    *-network
         description: Ethernet interface
         product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
         vendor: Realtek Semiconductor Co., Ltd.
         physical id: 0
         bus info: pci@0000:09:00.0
         logical name: eth0
         version: 0c
         serial: 9c:b6:54:c1:7d:36
         size: 10Mbit/s
         capacity: 1Gbit/s
         width: 64 bits
         clock: 33MHz
         capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
         configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl8168g-2_0.0.1 02/06/13 latency=0 link=no multicast=yes port=MII speed=10Mbit/s
         resources: irq:43 ioport:3000(size=256) memory:b2500000-b2500fff memory:b2400000-b2403fff

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