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[Bug 1362584] Re: [HP 255 G1 Notebook PC] Synaptics Touchpad not Working after upgrade from 12.04.1 LTS to 14.04.1 LTS

 

At long last I have managed to do this BIOS update.  The BIOS updates suppled for the machine can only be applied in windows 7 or 8. Have tried XP and although the logfile says that XP is supported it BSOD'd on me. I tried FREEDOS but this was time wasting because:-
   a) A floppy image is too small
   b) USB has to be NTFS formatted not FAT32, screen just flickers
   c) After burning the 10MB image to CD and booting from that you find that the BIOS installer will not run under DOS despite FREEDOS being an alternative to windows and Ubuntu. A bit remiss of HP I think.

I had to download a win7 installation dvd ISO, burn it to DVD, boot from
this, select repair, then run a command prompt. I had the update file
(sp65847.exe) on a USB memory stick which became drive C:.

The BIOS flashed ok but ended very abruptly in a reboot and wouldn't
reboot initially as had tried booting from the flash drive which wasn't
NTFS. After powering off/ on again it then implemented some other
changes before rebooting as normal.

No change to the touch pad though, still unuseable.  Output from above
two commands as follows:-

paul@tancove-lt2:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
[sudo] password for paul: 
F.45
02/10/2014

Only issue on reboot was a cmos checksum failure which the machine did a
reset to, and advised checking BIOS params.  Only thing I noticed was
that the virtual machine facility was switched off in the BIOS which I
turned on again.

** Changed in: linux (Ubuntu)
       Status: Incomplete => Confirmed

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https://bugs.launchpad.net/bugs/1362584

Title:
  [HP 255 G1 Notebook PC] Synaptics Touchpad not Working after upgrade
  from 12.04.1 LTS to 14.04.1 LTS

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  There are several similar problems on the forums but seem to be either unanswered or marked as solved with no solution. Have only just bought this laptop and one of it's uses will be to play programs recorded on mythtv from our PVR when away from home, hence reason for upgrading to same release.
  Have looked at Kernel Debugging Wiki and not sure what is relevant for this issue.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-34-generic 3.13.0-34.60
  ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
  Uname: Linux 3.13.0-34-generic x86_64
  NonfreeKernelModules: fglrx
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  paul       2101 F.... pulseaudio
   /dev/snd/controlC0:  paul       2101 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Thu Aug 28 12:55:56 2014
  DistributionChannelDescriptor:
   # This is a distribution channel descriptor
   # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-stella-anaheim-precise-amd64-20130424-1
  HibernationDevice: RESUME=UUID=116415ec-3f46-402a-a2a4-aebd87698d48
  InstallationDate: Installed on 2014-03-05 (175 days ago)
  InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130424-09:51
  MachineType: Hewlett-Packard HP 255 G1 Notebook PC
  ProcFB: 0 VESA VGA
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-34-generic root=UUID=f42726b4-109b-4962-ae3b-009bfb6543b0 ro i915.modeset=1 quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-34-generic N/A
   linux-backports-modules-3.13.0-34-generic  N/A
   linux-firmware                             1.127.5
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-08-16 (11 days ago)
  dmi.bios.date: 06/26/2013
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.37
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 188B
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 69.18
  dmi.chassis.asset.tag: 5CG410D2QY
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.37:bd06/26/2013:svnHewlett-Packard:pnHP255G1NotebookPC:pvr088E130000005910000600010:rvnHewlett-Packard:rn188B:rvrKBCVersion69.18:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP 255 G1 Notebook PC
  dmi.product.version: 088E130000005910000600010
  dmi.sys.vendor: Hewlett-Packard

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