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[Bug 1386802] Re: Synaptics touchpad is not detected on Ubuntu 14.04.1 LTS (64bit)

 

apport information

** Tags added: apport-collected

** Description changed:

  I have a notebook CX Evo II (http://www.redcx.com/productos/28/evo-2)
  with installed Ubuntu 14.04.1 LTS 64bit
  
  Everything works OK except the touchpad which is not detected at all.
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.5
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  darko      2687 F.... pulseaudio
+                       darko      3367 F.... pulseaudio
+  /dev/snd/controlC1:  darko      2687 F.... pulseaudio
+                       darko      3367 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=c4c0b2bd-3e31-4209-9ab4-87da1c1f7833
+ InstallationDate: Installed on 2014-10-21 (7 days ago)
+ InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
+ MachineType: ADVANTEC SA CX Nice Evo II
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=2caf41ae-44d0-4bce-93b0-26da5712afc1 ro quiet splash
+ ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
+ RelatedPackageVersions:
+  linux-restricted-modules-3.13.0-37-generic N/A
+  linux-backports-modules-3.13.0-37-generic  N/A
+  linux-firmware                             1.127.7
+ Tags:  trusty
+ Uname: Linux 3.13.0-37-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 01/08/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: C15B.612
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: C15B
+ dmi.board.vendor: ADVANTEC SA
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: To Be Filled By O.E.M.
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: ADVANTEC SA
+ dmi.chassis.version: To Be Filled By O.E.M.
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.612:bd01/08/2014:svnADVANTECSA:pnCXNiceEvoII:pvr1.0:rvnADVANTECSA:rnC15B:rvr1.0:cvnADVANTECSA:ct3:cvrToBeFilledByO.E.M.:
+ dmi.product.name: CX Nice Evo II
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ADVANTEC SA

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1386802/+attachment/4248074/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1386802

Title:
  Synaptics touchpad is not detected on Ubuntu 14.04.1 LTS (64bit)

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  I have a notebook CX Evo II (http://www.redcx.com/productos/28/evo-2)
  with installed Ubuntu 14.04.1 LTS 64bit

  Everything works OK except the touchpad which is not detected at all.
  --- 
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  darko      2687 F.... pulseaudio
                        darko      3367 F.... pulseaudio
   /dev/snd/controlC1:  darko      2687 F.... pulseaudio
                        darko      3367 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=c4c0b2bd-3e31-4209-9ab4-87da1c1f7833
  InstallationDate: Installed on 2014-10-21 (7 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: ADVANTEC SA CX Nice Evo II
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=2caf41ae-44d0-4bce-93b0-26da5712afc1 ro quiet splash
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-37-generic N/A
   linux-backports-modules-3.13.0-37-generic  N/A
   linux-firmware                             1.127.7
  Tags:  trusty
  Uname: Linux 3.13.0-37-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 01/08/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: C15B.612
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: C15B
  dmi.board.vendor: ADVANTEC SA
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: ADVANTEC SA
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.612:bd01/08/2014:svnADVANTECSA:pnCXNiceEvoII:pvr1.0:rvnADVANTECSA:rnC15B:rvr1.0:cvnADVANTECSA:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: CX Nice Evo II
  dmi.product.version: 1.0
  dmi.sys.vendor: ADVANTEC SA

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