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[Bug 1390807] Re: Dell 5737 freezes on ubuntu14 everytime during resume from suspend

 

Tigran, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing in your release) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc3

This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags added: latest-bios-a08 regression-release

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Tags added: trusty

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https://bugs.launchpad.net/bugs/1390807

Title:
  Dell 5737 freezes on ubuntu14 everytime during resume from suspend

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  My dell 5737 laptop was running all fine on 12.04. As soon as I
  upgraded to 14.04 I am consistenly running into system freeze
  everytime system attempts to resume from suspend. This happens when I
  simply close the lit of my laptop or due to screen inactivity
  suspend... When that happens only thing that works is hard reset. This
  is 100% reproducible.

  Interestingly, I noticed that on 3.11.10 kernel if I suspend manually
  from menu, the laptop resumes just fine.

  I tried pretty much all kernels upward including 12.04 ppa, even
  upgrading to 14.10 does not help. I am currently running
  3.16.0-24-generic kernel. I even upgraded my BIOS to A10 (even though
  it was clearly stated optional on Dell site).

  When I boot using 3.11.10 kernel all is well except my virtualbox no
  longer functions then.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: linux-image-3.16.0-24-generic 3.16.0-24.32
  ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
  Uname: Linux 3.16.0-24-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  tigran     2677 F.... pulseaudio
   /dev/snd/controlC0:  tigran     2677 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sat Nov  8 16:55:39 2014
  EcryptfsInUse: Yes
  HibernationDevice: RESUME=UUID=13e6d588-5ce1-44fb-ba8a-2c65b9cf8b3d
  InstallationDate: Installed on 2014-03-25 (228 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Dell Inc. Inspiron 5737
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=8a7c9255-ff8b-4a86-b586-07d8695f44cc ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-24-generic N/A
   linux-backports-modules-3.16.0-24-generic  N/A
   linux-firmware                             1.138
  SourcePackage: linux
  UpgradeStatus: Upgraded to utopic on 2014-10-28 (11 days ago)
  dmi.bios.date: 04/30/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A08
  dmi.board.name: 04X8RP
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A08
  dmi.modalias: dmi:bvnDellInc.:bvrA08:bd04/30/2014:svnDellInc.:pnInspiron5737:pvrA08:rvnDellInc.:rn04X8RP:rvrA00:cvnDellInc.:ct8:cvrA08:
  dmi.product.name: Inspiron 5737
  dmi.product.version: A08
  dmi.sys.vendor: Dell Inc.

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