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[Bug 1390857] Re: [Asus X751LA] Touchpad not recognised in Ubuntu14.04

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sun, 09 Nov 2014 20:22:46 -0000
Reply-to: Bug 1390857 <1390857@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Luca Manunta, thank you for reporting this and helping make Ubuntu better. As per http://www.service.asus.com/#!downloads/c1wax an update to your BIOS is available (312). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

** Tags removed: asus touchpad
** Tags added: bios-outdated-312

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- [Asus X751LA] Touchpad not recognised in Ubuntu14.04
+ [Asus X751LA] Touchpad not recognised in Ubuntu 14.04

** Description changed:

- I guess this is the same bug found with this new generation of touchpads in other Asus models.
- See: Bug #1314198 
- I filed a separate report as nobody so far reported this specific notebook model.
- 
  The touchpad is currently working as a PS/2 mouse, however this prevents
- from using synaptics/syndaemon to suspend touching while typing (and, of
- course, double finger scrolling does not work). The only solution is to
- toggle the PS/2 mouse off and use an external mouse.
+ from using synaptics/syndaemon to suspend touching while typing, and
+ double finger scrolling. The only solution is to toggle the PS/2 mouse
+ off and use an external mouse.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-39-generic 3.13.0-39.66
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC1:  bojana     1614 F.... pulseaudio
-  /dev/snd/controlC0:  bojana     1614 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  bojana     1614 F.... pulseaudio
+  /dev/snd/controlC0:  bojana     1614 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun Nov  9 09:15:22 2014
  HibernationDevice: RESUME=UUID=5fabcd3b-32e7-44db-8929-a165a765caa6
  InstallationDate: Installed on 2014-10-28 (11 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: ASUSTeK COMPUTER INC. X751LA
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic.efi.signed root=UUID=8edce97c-86bb-4f61-85fb-d8f4c1313aeb ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-39-generic N/A
-  linux-backports-modules-3.13.0-39-generic  N/A
-  linux-firmware                             1.127.8
+  linux-restricted-modules-3.13.0-39-generic N/A
+  linux-backports-modules-3.13.0-39-generic  N/A
+  linux-firmware                             1.127.8
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/07/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X751LA.302
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X751LA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX751LA.302:bd02/07/2014:svnASUSTeKCOMPUTERINC.:pnX751LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX751LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X751LA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

-- 
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https://bugs.launchpad.net/bugs/1390857

Title:
  [Asus X751LA] Touchpad not recognised in Ubuntu 14.04

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  The touchpad is currently working as a PS/2 mouse, however this
  prevents from using synaptics/syndaemon to suspend touching while
  typing, and double finger scrolling. The only solution is to toggle
  the PS/2 mouse off and use an external mouse.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-39-generic 3.13.0-39.66
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  bojana     1614 F.... pulseaudio
   /dev/snd/controlC0:  bojana     1614 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun Nov  9 09:15:22 2014
  HibernationDevice: RESUME=UUID=5fabcd3b-32e7-44db-8929-a165a765caa6
  InstallationDate: Installed on 2014-10-28 (11 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: ASUSTeK COMPUTER INC. X751LA
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic.efi.signed root=UUID=8edce97c-86bb-4f61-85fb-d8f4c1313aeb ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-39-generic N/A
   linux-backports-modules-3.13.0-39-generic  N/A
   linux-firmware                             1.127.8
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/07/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X751LA.302
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X751LA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX751LA.302:bd02/07/2014:svnASUSTeKCOMPUTERINC.:pnX751LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX751LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X751LA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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References

[Bug 1390857] [NEW] [Asus X751LA] Touchpad not recognised in Ubuntu14.04
From: Luca Manunta, 2014-11-09