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Message #89049
[Bug 1391023] Re: [Asus X550LA] The trackpad is not recognized
Ben Lansdell, could you please test the latest upstream kernel available
from the very top line at the top of the page (the release names are
irrelevant for testing in your release) following
https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional
upstream developers to examine the issue.
If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER
where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc4
This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1391023
Title:
[Asus X550LA] The trackpad is not recognized
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
The trackpad is not recognized on my ASUS D550MA-DS01. xinputs --list
shows no trackpad, and running synclient returns 'Couldn't find
synaptics properties. No synaptics driver loaded?'. resort to using an
external USB mouse, and run 'sudo modprobe -r psmouse' after booting
to prevent random/unpredictable input occurring when I brush
against/click the trackpad.
WORKAROUND: Use kernel boot parameter:
psmouse.proto=bare
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-32-generic 3.13.0-32.57
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: lansdell 2153 F.... pulseaudio
/dev/snd/controlC1: lansdell 2153 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Nov 9 18:05:14 2014
HibernationDevice: RESUME=UUID=76ad838b-370f-4814-968c-1d39350caebb
InstallationDate: Installed on 2014-05-13 (180 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550LA
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=601d4a6e-da5a-4f6f-95c1-3412f4278552 ro quiet splash psmouse.proto=bare vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-32-generic N/A
linux-backports-modules-3.13.0-32-generic N/A
linux-firmware 1.127.7
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/11/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LA.502
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550LA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LA.502:bd02/11/2014:svnASUSTeKCOMPUTERINC.:pnX550LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550LA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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References