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Message #90651
[Bug 1029203] Re: Keyboard randomly loses and inserts keystrokes (often!)
Jon McLin, could you please test the latest upstream kernel available
from the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.
If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER
where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc5
This can be done by clicking on the yellow circle with a black pencil
icon next to the word Tags located at the bottom of the bug description.
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.
** Description changed:
- When typing in several applications (libreoffice, and firefox, at
- least) the keyboard is unreliable, to the point of being unusable.
- Sometimes it starts missing characters and occasionally inserting extra
- characters - input will stop (while I continue to type) and after a few
- missing keystrokes operation will resume, oftenwith a few (to a dozen)
- extra characters are inserted. The extra characters will be the same
- (for the occurrence), and one of the characters I typed ( I think it may
- be the first "missing" character.) For example, say I was typing
- "partridge", and this problem occurs when I type the "t": I might get
- to the end of the word with "part" displaying, then "partrrrrr" might
- appear.
+ With my hp dm1z-3000 laptop, while typing in several applications (ex.
+ libreoffice and firefox) sometimes it starts missing characters and
+ occasionally inserting extra characters - input will stop (while I
+ continue to type) and after a few missing keystrokes operation will
+ resume, oftenwith a few (to a dozen) extra characters are inserted. The
+ extra characters will be the same (for the occurrence), and one of the
+ characters I typed (I think it may be the first "missing" character).
+ For example, say I was typing "partridge", and this problem occurs when
+ I type the "t": I might get to the end of the word with "part"
+ displaying, then "partrrrrr" might appear.
- I type at 80 words per minute. If I type at 20 words per minute, this
- does not occur.
-
- This is not a hardware fault: I replaced the hard drive before
- installing ubuntu, so I reinstalled the windows 7 drive to see if the
- problem was present. All keyboard operations returned to normal with
- the Windows disk. I again swapped out the disks, then reinstalled
- Ubuntu from scatch, reformatting the disk. The fault continues to
- occur.
+ I type at 80 words per minute. If I type at 20 words per minute, this
+ does not occur. This is not a hardware fault: I replaced the hard drive
+ before installing ubuntu, so I reinstalled the windows 7 drive to see if
+ the problem was present. All keyboard operations returned to normal
+ with the Windows disk. I again swapped out the disks, then reinstalled
+ Ubuntu from scatch, reformatting the disk. The fault continues to occur.
I note that when this is occurring, I find the following in syslog:
ul 25 17:50:38 tuxtop kernel: [ 6686.308573] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.309058] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.316616] psmouse serio1: TouchPad at isa0060/serio1/input0 - driver resynced.
Jul 25 17:50:38 tuxtop kernel: [ 6686.351147] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Jul 25 17:50:38 tuxtop kernel: [ 6686.352248] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.353865] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.355264] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.356260] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.356276] psmouse serio1: issuing reconnect request
...
continuously.
- Googling for similar, both the overt symptom (keystrokes
- missed/repeated) and the above messages have been reported before (at
- least as early as 2008), but no fixes identified.
-
- Platform is hp dm1z-3000 laptop, with clickpad. I have three other ubuntus (all desktops) which do not exhibit this problem.
- ---
+ ---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: jon 2105 F.... pulseaudio
- /dev/snd/pcmC1D0p: jon 2105 F...m pulseaudio
- /dev/snd/controlC0: jon 2105 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: jon 2105 F.... pulseaudio
+ /dev/snd/controlC0: jon 2105 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f383b5d8-21ad-42e4-9c66-e4adc72973a3
InstallationDate: Installed on 2012-05-13 (918 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Hewlett-Packard HP Pavilion dm1 Notebook PC
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=54bc4401-1734-4b41-922d-f83538cb327a ro quiet splash radeon.audio=1 vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
RelatedPackageVersions:
- linux-restricted-modules-3.13.0-39-generic N/A
- linux-backports-modules-3.13.0-39-generic N/A
- linux-firmware 1.127.8
+ linux-restricted-modules-3.13.0-39-generic N/A
+ linux-backports-modules-3.13.0-39-generic N/A
+ linux-firmware 1.127.8
Tags: trusty
Uname: Linux 3.13.0-39-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-05-05 (196 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
_MarkForUpload: True
dmi.bios.date: 07/07/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1611
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 96.3A
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd07/07/2011:svnHewlett-Packard:pnHPPaviliondm1NotebookPC:pvr0589100000252B00000320100:rvnHewlett-Packard:rn1611:rvr96.3A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dm1 Notebook PC
dmi.product.version: 0589100000252B00000320100
dmi.sys.vendor: Hewlett-Packard
- ---
- ApportVersion: 2.14.1-0ubuntu3.5
- Architecture: amd64
- AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: jon 2105 F.... pulseaudio
- /dev/snd/controlC0: jon 2105 F.... pulseaudio
- CurrentDesktop: Unity
- DistroRelease: Ubuntu 14.04
- HibernationDevice: RESUME=UUID=f383b5d8-21ad-42e4-9c66-e4adc72973a3
- InstallationDate: Installed on 2012-05-13 (918 days ago)
- InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
- MachineType: Hewlett-Packard HP Pavilion dm1 Notebook PC
- NonfreeKernelModules: fglrx
- Package: linux (not installed)
- ProcFB: 0 VESA VGA
- ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=54bc4401-1734-4b41-922d-f83538cb327a ro quiet splash radeon.audio=1 vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
- RelatedPackageVersions:
- linux-restricted-modules-3.13.0-39-generic N/A
- linux-backports-modules-3.13.0-39-generic N/A
- linux-firmware 1.127.8
- Tags: trusty
- Uname: Linux 3.13.0-39-generic x86_64
- UpgradeStatus: Upgraded to trusty on 2014-05-05 (196 days ago)
- UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
- _MarkForUpload: True
- dmi.bios.date: 07/07/2011
- dmi.bios.vendor: Hewlett-Packard
- dmi.bios.version: F.13
- dmi.board.asset.tag: Base Board Asset Tag
- dmi.board.name: 1611
- dmi.board.vendor: Hewlett-Packard
- dmi.board.version: 96.3A
- dmi.chassis.asset.tag: Chassis Asset Tag
- dmi.chassis.type: 10
- dmi.chassis.vendor: Hewlett-Packard
- dmi.chassis.version: Chassis Version
- dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd07/07/2011:svnHewlett-Packard:pnHPPaviliondm1NotebookPC:pvr0589100000252B00000320100:rvnHewlett-Packard:rn1611:rvr96.3A:cvnHewlett-Packard:ct10:cvrChassisVersion:
- dmi.product.name: HP Pavilion dm1 Notebook PC
- dmi.product.version: 0589100000252B00000320100
- dmi.sys.vendor: Hewlett-Packard
** Attachment removed: "UdevDb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262767/+files/UdevDb.txt
** Attachment removed: "RfKill.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262766/+files/RfKill.txt
** Attachment removed: "PulseList.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262765/+files/PulseList.txt
** Attachment removed: "ProcModules.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262764/+files/ProcModules.txt
** Attachment removed: "ProcInterrupts.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262763/+files/ProcInterrupts.txt
** Attachment removed: "ProcEnviron.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262762/+files/ProcEnviron.txt
** Attachment removed: "ProcCpuinfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262761/+files/ProcCpuinfo.txt
** Attachment removed: "Lsusb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262760/+files/Lsusb.txt
** Attachment removed: "Lspci.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262759/+files/Lspci.txt
** Attachment removed: "IwConfig.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262758/+files/IwConfig.txt
** Attachment removed: "CurrentDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262757/+files/CurrentDmesg.txt
** Attachment removed: "CRDA.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262756/+files/CRDA.txt
** Attachment removed: "BootDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262755/+files/BootDmesg.txt
** Attachment removed: "AlsaInfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1029203/+attachment/4262754/+files/AlsaInfo.txt
** Tags added: latest-bios-f.13
** Summary changed:
- Keyboard randomly loses and inserts keystrokes (often!)
+ [HP Pavilion dm1z-3000 CTO Entertainment Notebook PC] Keyboard randomly loses and inserts keystrokes (often!)
--
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https://bugs.launchpad.net/bugs/1029203
Title:
[HP Pavilion dm1z-3000 CTO Entertainment Notebook PC] Keyboard
randomly loses and inserts keystrokes (often!)
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
With my hp dm1z-3000 laptop, while typing in several applications (ex.
libreoffice and firefox) sometimes it starts missing characters and
occasionally inserting extra characters - input will stop (while I
continue to type) and after a few missing keystrokes operation will
resume, oftenwith a few (to a dozen) extra characters are inserted.
The extra characters will be the same (for the occurrence), and one of
the characters I typed (I think it may be the first "missing"
character). For example, say I was typing "partridge", and this
problem occurs when I type the "t": I might get to the end of the word
with "part" displaying, then "partrrrrr" might appear.
I type at 80 words per minute. If I type at 20 words per minute, this
does not occur. This is not a hardware fault: I replaced the hard
drive before installing ubuntu, so I reinstalled the windows 7 drive
to see if the problem was present. All keyboard operations returned
to normal with the Windows disk. I again swapped out the disks, then
reinstalled Ubuntu from scatch, reformatting the disk. The fault
continues to occur.
I note that when this is occurring, I find the following in syslog:
ul 25 17:50:38 tuxtop kernel: [ 6686.308573] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.309058] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.316616] psmouse serio1: TouchPad at isa0060/serio1/input0 - driver resynced.
Jul 25 17:50:38 tuxtop kernel: [ 6686.351147] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Jul 25 17:50:38 tuxtop kernel: [ 6686.352248] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.353865] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.355264] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.356260] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Jul 25 17:50:38 tuxtop kernel: [ 6686.356276] psmouse serio1: issuing reconnect request
...
continuously.
---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: jon 2105 F.... pulseaudio
/dev/snd/controlC0: jon 2105 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f383b5d8-21ad-42e4-9c66-e4adc72973a3
InstallationDate: Installed on 2012-05-13 (918 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Hewlett-Packard HP Pavilion dm1 Notebook PC
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=54bc4401-1734-4b41-922d-f83538cb327a ro quiet splash radeon.audio=1 vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
RelatedPackageVersions:
linux-restricted-modules-3.13.0-39-generic N/A
linux-backports-modules-3.13.0-39-generic N/A
linux-firmware 1.127.8
Tags: trusty
Uname: Linux 3.13.0-39-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-05-05 (196 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
_MarkForUpload: True
dmi.bios.date: 07/07/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1611
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 96.3A
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd07/07/2011:svnHewlett-Packard:pnHPPaviliondm1NotebookPC:pvr0589100000252B00000320100:rvnHewlett-Packard:rn1611:rvr96.3A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dm1 Notebook PC
dmi.product.version: 0589100000252B00000320100
dmi.sys.vendor: Hewlett-Packard
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