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[Bug 1102797] Re: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports


Maksim Lin, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug

Thank you for your understanding.

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  04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports

Status in linux package in Ubuntu:

Bug description:
  I have a Fujitsu ScanSnap S1500.  This scanner worked fine in 12.04,
  32-bit.  I wiped the hard drive and installed 12.10, 64-bit, fresh.
  The scanner has not worked since and I can't figure out why.

  I'm not quite sure which package to put this bug in.  The wiki says
  any hardware problems get assigned to the kernel, but my scanner shows
  up in lsusb and shows up in /var/log/udev.  That makes it sound like
  the hardware is getting seen.

  What doesn't work is sane-find-scanner, xsane, simple-scan, or
  gscan2pdf.  Nothing that actually interfaces with the scanner works.

  Yes, I'm in the scanner and saned groups.

  The USB device ID is 04c5:11a2.  The device is in
  /lib/udev/rules.d/40-libsane.rules.  The backend is enabled in

  The only bug-like event I see anywhere is in dmesg:
  [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd
  [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2
  [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
  [12864.453170] usb 3-4: Product: ScanSnap S1500
  [12864.453172] usb 3-4: Manufacturer: Fujitsu
  [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes
  [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: sane 1.0.14-9
  ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic
  Uname: Linux 3.5.0-22-generic x86_64
  ApportVersion: 2.6.1-0ubuntu9
  Architecture: amd64
  Date: Tue Jan 22 00:10:19 2013
  EcryptfsInUse: Yes
  MarkForUpload: True
  SourcePackage: sane-frontends
  UpgradeStatus: No upgrade log present (probably fresh install)
  ApportVersion: 2.10.2-0ubuntu1
  Architecture: amd64
   /dev/snd/controlC1:  ubuntu     3113 F.... pulseaudio
                        ubuntu     4968 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     3113 F.... pulseaudio
                        ubuntu     4968 F.... pulseaudio
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  CasperVersion: 1.333
  DistroRelease: Ubuntu 13.10
   eth0      no wireless extensions.
   lo        no wireless extensions.
  LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615)
  MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
  MarkForUpload: True
  Package: linux (not installed)
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
  ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6
   linux-restricted-modules-3.9.0-6-generic N/A
   linux-backports-modules-3.9.0-6-generic  N/A
   linux-firmware                           1.109
  Tags:  saucy
  Uname: Linux 3.9.0-6-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 08/23/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: F11
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: B75M-D3H
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.board.version: x.x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To be filled by O.E.M.
  dmi.product.version: To be filled by O.E.M.
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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