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[Bug 1400044] Re: Acer E1-572 bluetooth not working on 14.04 kernel 3.13

 

PvZ, thank you for reporting this and helping make Ubuntu better. As per http://us.acer.com/ac/en/US/content/drivers an update to your BIOS is available (2.17). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

** Description changed:

  On 14.04 with kernel 3.13 my bluetooth does not work.
- A lot of bug report reading I think my problem is similar to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1237296
- But every time someones asks a question they are asked to fill in a new bur report.
- Hope to get some good info about this problem and simple steps to solve this problem.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-40-generic 3.13.0-40.69
  ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
  Uname: Linux 3.13.0-40-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC1:  zuijle     2628 F.... pulseaudio
-  /dev/snd/pcmC1D0p:   zuijle     2628 F...m pulseaudio
-  /dev/snd/controlC0:  zuijle     2628 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  zuijle     2628 F.... pulseaudio
+  /dev/snd/pcmC1D0p:   zuijle     2628 F...m pulseaudio
+  /dev/snd/controlC0:  zuijle     2628 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun Dec  7 10:16:15 2014
  HibernationDevice: RESUME=UUID=3191ba14-d48e-42a4-a86f-7cb2ebae5569
  InstallationDate: Installed on 2014-07-18 (141 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Acer Aspire E1-572
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-40-generic.efi.signed root=UUID=eea14111-5ac6-4bae-86a1-d7c8185b8dc6 ro quiet splash acpi_osi=Linux acpi_backlight=vendor vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-40-generic N/A
-  linux-backports-modules-3.13.0-40-generic  N/A
-  linux-firmware                             1.127.10
+  linux-restricted-modules-3.13.0-40-generic N/A
+  linux-backports-modules-3.13.0-40-generic  N/A
+  linux-firmware                             1.127.10
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  WifiSyslog:
-  
+ 
  dmi.bios.date: 11/21/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA50_HW
  dmi.board.vendor: Acer
  dmi.board.version: V2.13
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.13:bd11/21/2013:svnAcer:pnAspireE1-572:pvrV2.13:rvnAcer:rnEA50_HW:rvrV2.13:cvnAcer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E1-572
  dmi.product.version: V2.13
  dmi.sys.vendor: Acer

** Tags added: bios-outdated-2.17

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1400044

Title:
  Acer E1-572 bluetooth not working on 14.04 kernel 3.13

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  On 14.04 with kernel 3.13 my bluetooth does not work.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-40-generic 3.13.0-40.69
  ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
  Uname: Linux 3.13.0-40-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  zuijle     2628 F.... pulseaudio
   /dev/snd/pcmC1D0p:   zuijle     2628 F...m pulseaudio
   /dev/snd/controlC0:  zuijle     2628 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Sun Dec  7 10:16:15 2014
  HibernationDevice: RESUME=UUID=3191ba14-d48e-42a4-a86f-7cb2ebae5569
  InstallationDate: Installed on 2014-07-18 (141 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Acer Aspire E1-572
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-40-generic.efi.signed root=UUID=eea14111-5ac6-4bae-86a1-d7c8185b8dc6 ro quiet splash acpi_osi=Linux acpi_backlight=vendor vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-40-generic N/A
   linux-backports-modules-3.13.0-40-generic  N/A
   linux-firmware                             1.127.10
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  WifiSyslog:

  dmi.bios.date: 11/21/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EA50_HW
  dmi.board.vendor: Acer
  dmi.board.version: V2.13
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.13:bd11/21/2013:svnAcer:pnAspireE1-572:pvrV2.13:rvnAcer:rnEA50_HW:rvrV2.13:cvnAcer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E1-572
  dmi.product.version: V2.13
  dmi.sys.vendor: Acer

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References