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[Bug 1400632] Re: Can not Shut Down

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Jonners59, as per http://www.asus.com/us/Motherboards/RAMPAGE_IV_EXTREME/HelpDesk_Download/ an update to your BIOS is available (4901). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-4901

** Attachment removed: "AlsaInfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280210/+files/AlsaInfo.txt

** Attachment removed: "AudioDevicesInUse.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280211/+files/AudioDevicesInUse.txt

** Attachment removed: "BootDmesg.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280212/+files/BootDmesg.txt

** Attachment removed: "CRDA.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280213/+files/CRDA.txt

** Attachment removed: "CurrentDmesg.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280214/+files/CurrentDmesg.txt

** Attachment removed: "Lspci.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280215/+files/Lspci.txt

** Attachment removed: "Lsusb.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280216/+files/Lsusb.txt

** Attachment removed: "ProcCpuinfo.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280217/+files/ProcCpuinfo.txt

** Attachment removed: "ProcEnviron.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280218/+files/ProcEnviron.txt

** Attachment removed: "ProcInterrupts.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280219/+files/ProcInterrupts.txt

** Attachment removed: "ProcModules.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280220/+files/ProcModules.txt

** Attachment removed: "PulseList.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280221/+files/PulseList.txt

** Attachment removed: "UdevDb.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280222/+files/UdevDb.txt

** Attachment removed: "UdevLog.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280223/+files/UdevLog.txt

** Attachment removed: "WifiSyslog.txt"
   https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1400632/+attachment/4280224/+files/WifiSyslog.txt

** Description changed:

  I have an odd problem here with my Ubuntu installation.  I have logged
  on the Forum, but getting no joy and noticed in the terminal "halt
  --help" a request to contact yourselves for bugs.
  
  I can not shut down my PC. I have tried the normal shutdown and restart
  keys. I have tried using a terminal and typing
  
  sudo shutdown now -h
  
  or
  
  sudo shutdown now -r
  
  (for reboot), plus "halt", "poweroff" and "reboot", but none work. It
  starts to shut down. Get a load of text on the screen saying it is
  shutting down and then it stops. I have to press the "hard" reset button
  on the front of the PC and then turn it off at the back before it
  reboots.
  
  Any ideas, please?
  Any cmd outputs required, please advise.
  
  It is fully up to date on software updates and running 14.10
- --- 
+ ---
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=b4426a5c-0d53-4455-ad61-ac00b9f8325f
  IwConfig:
-  eth0      no wireless extensions.
-  
-  lo        no wireless extensions.
+  eth0      no wireless extensions.
+ 
+  lo        no wireless extensions.
  MachineType: System manufacturer System Product Name
  NonfreeKernelModules: nvidia
  Package: linux (not installed)
  ProcFB:
-  
+ 
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=f240f60c-0fb2-48eb-868d-da2d28824757 ro quiet splash noapic acpi=force acpi=off
  ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-32-generic N/A
-  linux-backports-modules-3.13.0-32-generic  N/A
-  linux-firmware                             1.127.10
+  linux-restricted-modules-3.13.0-32-generic N/A
+  linux-backports-modules-3.13.0-32-generic  N/A
+  linux-firmware                             1.127.10
  RfKill:
-  0: hci0: Bluetooth
-  	Soft blocked: no
-  	Hard blocked: no
+  0: hci0: Bluetooth
+   Soft blocked: no
+   Hard blocked: no
  StagingDrivers: zram
  Tags:  trusty staging
  Uname: Linux 3.13.0-32-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin mythtv nopasswdlogin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/30/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4804
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: RAMPAGE IV EXTREME
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4804:bd12/30/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnRAMPAGEIVEXTREME:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
- --- 
- ApportVersion: 2.14.1-0ubuntu3.5
- Architecture: amd64
- CurrentDesktop: XFCE
- DistroRelease: Ubuntu 14.04
- HibernationDevice: RESUME=UUID=b4426a5c-0d53-4455-ad61-ac00b9f8325f
- IwConfig:
-  eth0      no wireless extensions.
-  
-  lo        no wireless extensions.
- MachineType: System manufacturer System Product Name
- NonfreeKernelModules: nvidia
- Package: linux (not installed)
- ProcFB:
-  
- ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=f240f60c-0fb2-48eb-868d-da2d28824757 ro quiet splash noapic acpi=force acpi=off
- ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
- RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-32-generic N/A
-  linux-backports-modules-3.13.0-32-generic  N/A
-  linux-firmware                             1.127.10
- RfKill:
-  0: hci0: Bluetooth
-  	Soft blocked: no
-  	Hard blocked: no
- StagingDrivers: zram
- Tags:  trusty staging
- Uname: Linux 3.13.0-32-generic x86_64
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups: adm cdrom dip lpadmin mythtv nopasswdlogin plugdev sambashare sudo
- _MarkForUpload: True
- dmi.bios.date: 12/30/2013
- dmi.bios.vendor: American Megatrends Inc.
- dmi.bios.version: 4804
- dmi.board.asset.tag: To be filled by O.E.M.
- dmi.board.name: RAMPAGE IV EXTREME
- dmi.board.vendor: ASUSTeK COMPUTER INC.
- dmi.board.version: Rev 1.xx
- dmi.chassis.asset.tag: Asset-1234567890
- dmi.chassis.type: 3
- dmi.chassis.vendor: Chassis Manufacture
- dmi.chassis.version: Chassis Version
- dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4804:bd12/30/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnRAMPAGEIVEXTREME:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
- dmi.product.name: System Product Name
- dmi.product.version: System Version
- dmi.sys.vendor: System manufacturer

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1400632

Title:
  Can not Shut Down

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  I have an odd problem here with my Ubuntu installation.  I have logged
  on the Forum, but getting no joy and noticed in the terminal "halt
  --help" a request to contact yourselves for bugs.

  I can not shut down my PC. I have tried the normal shutdown and
  restart keys. I have tried using a terminal and typing

  sudo shutdown now -h

  or

  sudo shutdown now -r

  (for reboot), plus "halt", "poweroff" and "reboot", but none work. It
  starts to shut down. Get a load of text on the screen saying it is
  shutting down and then it stops. I have to press the "hard" reset
  button on the front of the PC and then turn it off at the back before
  it reboots.

  Any ideas, please?
  Any cmd outputs required, please advise.

  It is fully up to date on software updates and running 14.10
  ---
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=b4426a5c-0d53-4455-ad61-ac00b9f8325f
  IwConfig:
   eth0      no wireless extensions.

   lo        no wireless extensions.
  MachineType: System manufacturer System Product Name
  NonfreeKernelModules: nvidia
  Package: linux (not installed)
  ProcFB:

  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=f240f60c-0fb2-48eb-868d-da2d28824757 ro quiet splash noapic acpi=force acpi=off
  ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-32-generic N/A
   linux-backports-modules-3.13.0-32-generic  N/A
   linux-firmware                             1.127.10
  RfKill:
   0: hci0: Bluetooth
    Soft blocked: no
    Hard blocked: no
  StagingDrivers: zram
  Tags:  trusty staging
  Uname: Linux 3.13.0-32-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin mythtv nopasswdlogin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 12/30/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 4804
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: RAMPAGE IV EXTREME
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4804:bd12/30/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnRAMPAGEIVEXTREME:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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