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[Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sun, 14 Dec 2014 09:45:57 -0000
Reply-to: Bug 1402335 <1402335@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
steve cohen, with only one (not both) of your computers, please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1402335

** Description changed:

- a fresh install of gnome distro of ubuntu 14.04 and just updated. It is
- a System76 gazel with usb2 and usb3 plugs. It does not matter which plug
- is used. all usb's seem to attach to usb3-?? where ?? is indexed up one
- each time i replug it.
+ Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my
+ Fujitsu  6110 Scanner doesn't work via either USB 2.0 or 3.0.
  
  Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc
  Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0
  Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes
  Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes
  Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc
  
- is the only error i detect in the system logs.
- (The scanner a fitjitsu 6110 works perfectly on a usb2 ubuntu 12.04 system with no driver added.)
- 
  if i re-plug it and type:
- steve@skc:/tmp$ scanimage -L
+ scanimage -L
  device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner
- steve@skc:/tmp$ scanimage -L
+ scanimage -L
  
  No scanners were identified. If you were expecting something different,
  check that the scanner is plugged in, turned on and detected by the
  sane-find-scanner tool (if appropriate). Please read the documentation
  which came with this software (README, FAQ, manpages).
  
-  re-plug it back and type:
- steve@skc:/tmp$ scanimage 
+ Re-plug it back and type:
+ scanimage
  scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O
  
- while i'm getting the error on scanning, i'm not sure this is a usb2 usb3 xhci_hcd issue
- dmesg for the usb:
+ while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg:
  [    0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller
  [    0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
  [    0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported
  [    0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X
  [    0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
  [    0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
  [    0.977406] usb usb3: Product: xHCI Host Controller
  [    0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd
  [    0.977408] usb usb3: SerialNumber: 0000:00:14.0
  [    0.977491] hub 3-0:1.0: USB hub found
  [    0.977507] hub 3-0:1.0: 14 ports detected
  
- steve@skc:~$ lsusb
- Bus 002 Device 002: ID 8087:8000 Intel Corp. 
+ lsusb
+ Bus 002 Device 002: ID 8087:8000 Intel Corp.
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
- Bus 001 Device 002: ID 8087:8008 Intel Corp. 
+ Bus 001 Device 002: ID 8087:8008 Intel Corp.
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
- Bus 003 Device 003: ID 5986:055c Acer, Inc 
- Bus 003 Device 002: ID 8087:07dc Intel Corp. 
- Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd 
+ Bus 003 Device 003: ID 5986:055c Acer, Inc
+ Bus 003 Device 002: ID 8087:07dc Intel Corp.
+ Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  
  even though a 'no find scanner' after the error the lsusb above remains
  the same.
  
- 
- as for what i expected:
- on 12.04 i simply plugged in the scanner and it worked... now it doesn't
+ WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu
+ 12.04 system with no driver added.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xsane 0.998-5ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: GNOME
  Date: Sat Dec 13 22:05:40 2014
  InstallationDate: Installed on 2014-12-12 (2 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: xsane
  UpgradeStatus: No upgrade log present (probably fresh install)

** Package changed: xsane (Ubuntu) => linux (Ubuntu)

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https://bugs.launchpad.net/bugs/1402335

Title:
  scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my
  Fujitsu  6110 Scanner doesn't work via either USB 2.0 or 3.0.

  Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc
  Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0
  Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes
  Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes
  Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc

  if i re-plug it and type:
  scanimage -L
  device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner
  scanimage -L

  No scanners were identified. If you were expecting something different,
  check that the scanner is plugged in, turned on and detected by the
  sane-find-scanner tool (if appropriate). Please read the documentation
  which came with this software (README, FAQ, manpages).

  Re-plug it back and type:
  scanimage
  scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O

  while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg:
  [    0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller
  [    0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
  [    0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported
  [    0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X
  [    0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
  [    0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
  [    0.977406] usb usb3: Product: xHCI Host Controller
  [    0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd
  [    0.977408] usb usb3: SerialNumber: 0000:00:14.0
  [    0.977491] hub 3-0:1.0: USB hub found
  [    0.977507] hub 3-0:1.0: 14 ports detected

  lsusb
  Bus 002 Device 002: ID 8087:8000 Intel Corp.
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 002: ID 8087:8008 Intel Corp.
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 003: ID 5986:055c Acer, Inc
  Bus 003 Device 002: ID 8087:07dc Intel Corp.
  Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  even though a 'no find scanner' after the error the lsusb above
  remains the same.

  WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu
  12.04 system with no driver added.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xsane 0.998-5ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: GNOME
  Date: Sat Dec 13 22:05:40 2014
  InstallationDate: Installed on 2014-12-12 (2 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: xsane
  UpgradeStatus: No upgrade log present (probably fresh install)

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