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[steve cohen <steve@xxxxxxxx>]

apport information

** Attachment added: "ProcInterrupts.txt"
   https://bugs.launchpad.net/bugs/1402335/+attachment/4280871/+files/ProcInterrupts.txt

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https://bugs.launchpad.net/bugs/1402335

Title:
  scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my
  Fujitsu  6110 Scanner doesn't work via either USB 2.0 or 3.0.

  Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc
  Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0
  Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes
  Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes
  Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc

  if i re-plug it and type:
  scanimage -L
  device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner
  scanimage -L

  No scanners were identified. If you were expecting something different,
  check that the scanner is plugged in, turned on and detected by the
  sane-find-scanner tool (if appropriate). Please read the documentation
  which came with this software (README, FAQ, manpages).

  Re-plug it back and type:
  scanimage
  scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O

  while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg:
  [    0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller
  [    0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
  [    0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported
  [    0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X
  [    0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
  [    0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
  [    0.977406] usb usb3: Product: xHCI Host Controller
  [    0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd
  [    0.977408] usb usb3: SerialNumber: 0000:00:14.0
  [    0.977491] hub 3-0:1.0: USB hub found
  [    0.977507] hub 3-0:1.0: 14 ports detected

  lsusb
  Bus 002 Device 002: ID 8087:8000 Intel Corp.
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 002: ID 8087:8008 Intel Corp.
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 003: ID 5986:055c Acer, Inc
  Bus 003 Device 002: ID 8087:07dc Intel Corp.
  Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  even though a 'no find scanner' after the error the lsusb above
  remains the same.

  WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu
  12.04 system with no driver added.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xsane 0.998-5ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  Uname: Linux 3.13.0-43-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CurrentDesktop: GNOME
  Date: Sat Dec 13 22:05:40 2014
  InstallationDate: Installed on 2014-12-12 (2 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: xsane
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  steve      2516 F.... pulseaudio
   /dev/snd/controlC1:  steve      2516 F.... pulseaudio
   /dev/snd/pcmC1D0p:   steve      2516 F...m pulseaudio
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1
  InstallationDate: Installed on 2014-12-12 (2 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: System76, Inc. Gazelle Professional
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-43-generic N/A
   linux-backports-modules-3.13.0-43-generic  N/A
   linux-firmware                             1.127.10
  Tags:  trusty
  Uname: Linux 3.13.0-43-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  dmi.bios.date: 07/28/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1.03.06RS761
  dmi.board.asset.tag: Tag 12345
  dmi.board.name: Gazelle Professional
  dmi.board.vendor: System76, Inc.
  dmi.board.version: gazp9b
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: System76, Inc.
  dmi.chassis.version: gazp9b
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.06RS761:bd07/28/2014:svnSystem76,Inc.:pnGazelleProfessional:pvrgazp9b:rvnSystem76,Inc.:rnGazelleProfessional:rvrgazp9b:cvnSystem76,Inc.:ct9:cvrgazp9b:
  dmi.product.name: Gazelle Professional
  dmi.product.version: gazp9b
  dmi.sys.vendor: System76, Inc.

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