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Message #95889
[Bug 1402335] UdevDb.txt
apport information
** Attachment added: "UdevDb.txt"
https://bugs.launchpad.net/bugs/1402335/+attachment/4280874/+files/UdevDb.txt
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https://bugs.launchpad.net/bugs/1402335
Title:
scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
Status in linux package in Ubuntu:
Incomplete
Bug description:
Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my
Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0.
Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc
Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0
Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes
Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes
Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc
if i re-plug it and type:
scanimage -L
device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner
scanimage -L
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
Re-plug it back and type:
scanimage
scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O
while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg:
[ 0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller
[ 0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3
[ 0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported
[ 0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X
[ 0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.977406] usb usb3: Product: xHCI Host Controller
[ 0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd
[ 0.977408] usb usb3: SerialNumber: 0000:00:14.0
[ 0.977491] hub 3-0:1.0: USB hub found
[ 0.977507] hub 3-0:1.0: 14 ports detected
lsusb
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 5986:055c Acer, Inc
Bus 003 Device 002: ID 8087:07dc Intel Corp.
Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
even though a 'no find scanner' after the error the lsusb above
remains the same.
WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu
12.04 system with no driver added.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xsane 0.998-5ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Uname: Linux 3.13.0-43-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
CurrentDesktop: GNOME
Date: Sat Dec 13 22:05:40 2014
InstallationDate: Installed on 2014-12-12 (2 days ago)
InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: xsane
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: steve 2516 F.... pulseaudio
/dev/snd/controlC1: steve 2516 F.... pulseaudio
/dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1
InstallationDate: Installed on 2014-12-12 (2 days ago)
InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: System76, Inc. Gazelle Professional
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.13.0-43-generic N/A
linux-backports-modules-3.13.0-43-generic N/A
linux-firmware 1.127.10
Tags: trusty
Uname: Linux 3.13.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 07/28/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.03.06RS761
dmi.board.asset.tag: Tag 12345
dmi.board.name: Gazelle Professional
dmi.board.vendor: System76, Inc.
dmi.board.version: gazp9b
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: System76, Inc.
dmi.chassis.version: gazp9b
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.06RS761:bd07/28/2014:svnSystem76,Inc.:pnGazelleProfessional:pvrgazp9b:rvnSystem76,Inc.:rnGazelleProfessional:rvrgazp9b:cvnSystem76,Inc.:ct9:cvrgazp9b:
dmi.product.name: Gazelle Professional
dmi.product.version: gazp9b
dmi.sys.vendor: System76, Inc.
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