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[Bug 1404589] Re: [Satellite P50-B, Intel Haswell HDMI, Digital Out, HDMI] No sound at all

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apport information

** Tags added: apport-collected

** Description changed:

  New Toshiba P50-B, but no sound. "ubuntu-bug -s audio" said that
  PulseAudio was not configured to use the card I want output from (Built-
  In Audio - HDA Intel HDMI, but pavucontrol hasn't helped anyway (in
  pavucontrol, under Configuration tab, all options under Built-In Audio
  claim that they are unplugged [ 3 options say "Digital Stereo (HDMI)
  Output (unplugged)", 3 more options say "Digital Surround 5.1 (HDMI)
  output (unplugged)" and an "Off" option]).
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
  Uname: Linux 3.16.0-29-generic x86_64
  NonfreeKernelModules: fglrx
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC1D0c:   taser      2786 F...m pulseaudio
   /dev/snd/controlC1:  taser      2786 F.... pulseaudio
   /dev/snd/pcmC0D3p:   taser      2786 F...m pulseaudio
   /dev/snd/controlC0:  taser      2786 F.... pulseaudio
  CurrentDesktop: X-Cinnamon
  Date: Sat Dec 20 20:51:49 2014
  InstallationDate: Installed on 2014-12-18 (2 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:HDMI failed
  Symptom_Card: Built-in Audio - HDA Intel HDMI
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC1D0c:   taser      2786 F...m pulseaudio
   /dev/snd/controlC1:  taser      2786 F.... pulseaudio
   /dev/snd/pcmC0D3p:   taser      2786 F...m pulseaudio
   /dev/snd/controlC0:  taser      2786 F.... pulseaudio
  Symptom_Jack: Digital Out, HDMI
  Symptom_Type: No sound at all
  Title: [Satellite P50-B, Intel Haswell HDMI, Digital Out, HDMI] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/14/2014
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: 1.30
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: VG20SQ
  dmi.board.vendor: TOSHIBA
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnTOSHIBA:bvr1.30:bd08/14/2014:svnTOSHIBA:pnSatelliteP50-B:pvrPSPNUU-01P02Q:rvnTOSHIBA:rnVG20SQ:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
  dmi.product.name: Satellite P50-B
  dmi.product.version: PSPNUU-01P02Q
  dmi.sys.vendor: TOSHIBA
+ --- 
+ ApportVersion: 2.14.7-0ubuntu8
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/pcmC0D3p:   taser      2935 F...m pulseaudio
+  /dev/snd/controlC0:  taser      2935 F.... pulseaudio
+  /dev/snd/controlC1:  taser      2935 F.... pulseaudio
+ CurrentDesktop: X-Cinnamon
+ DistroRelease: Ubuntu 14.10
+ HibernationDevice: RESUME=UUID=1699f9db-fe96-4e53-893a-49a8bd957d5c
+ InstallationDate: Installed on 2014-12-18 (3 days ago)
+ InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
+ MachineType: TOSHIBA Satellite P50-B
+ NonfreeKernelModules: fglrx
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-29-generic.efi.signed root=UUID=36624408-b7e6-4c9b-8f4a-09fabe5f2d56 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
+ RelatedPackageVersions:
+  linux-restricted-modules-3.16.0-29-generic N/A
+  linux-backports-modules-3.16.0-29-generic  N/A
+  linux-firmware                             1.138.1
+ Tags:  utopic
+ Uname: Linux 3.16.0-29-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm audio cdrom dip lpadmin plugdev pulse pulse-access sambashare sudo video
+ _MarkForUpload: True
+ dmi.bios.date: 08/14/2014
+ dmi.bios.vendor: TOSHIBA
+ dmi.bios.version: 1.30
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: VG20SQ
+ dmi.board.vendor: TOSHIBA
+ dmi.board.version: To be filled by O.E.M.
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: TOSHIBA
+ dmi.chassis.version: To Be Filled By O.E.M.
+ dmi.modalias: dmi:bvnTOSHIBA:bvr1.30:bd08/14/2014:svnTOSHIBA:pnSatelliteP50-B:pvrPSPNUU-01P02Q:rvnTOSHIBA:rnVG20SQ:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
+ dmi.product.name: Satellite P50-B
+ dmi.product.version: PSPNUU-01P02Q
+ dmi.sys.vendor: TOSHIBA

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1404589/+attachment/4285201/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1404589

Title:
  [Satellite P50-B, Intel Haswell HDMI, Digital Out, HDMI] No sound at
  all

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  New Toshiba P50-B, but no sound. "ubuntu-bug -s audio" said that
  PulseAudio was not configured to use the card I want output from
  (Built-In Audio - HDA Intel HDMI, but pavucontrol hasn't helped anyway
  (in pavucontrol, under Configuration tab, all options under Built-In
  Audio claim that they are unplugged [ 3 options say "Digital Stereo
  (HDMI) Output (unplugged)", 3 more options say "Digital Surround 5.1
  (HDMI) output (unplugged)" and an "Off" option]).

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
  Uname: Linux 3.16.0-29-generic x86_64
  NonfreeKernelModules: fglrx
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC1D0c:   taser      2786 F...m pulseaudio
   /dev/snd/controlC1:  taser      2786 F.... pulseaudio
   /dev/snd/pcmC0D3p:   taser      2786 F...m pulseaudio
   /dev/snd/controlC0:  taser      2786 F.... pulseaudio
  CurrentDesktop: X-Cinnamon
  Date: Sat Dec 20 20:51:49 2014
  InstallationDate: Installed on 2014-12-18 (2 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:HDMI failed
  Symptom_Card: Built-in Audio - HDA Intel HDMI
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC1D0c:   taser      2786 F...m pulseaudio
   /dev/snd/controlC1:  taser      2786 F.... pulseaudio
   /dev/snd/pcmC0D3p:   taser      2786 F...m pulseaudio
   /dev/snd/controlC0:  taser      2786 F.... pulseaudio
  Symptom_Jack: Digital Out, HDMI
  Symptom_Type: No sound at all
  Title: [Satellite P50-B, Intel Haswell HDMI, Digital Out, HDMI] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/14/2014
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: 1.30
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: VG20SQ
  dmi.board.vendor: TOSHIBA
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnTOSHIBA:bvr1.30:bd08/14/2014:svnTOSHIBA:pnSatelliteP50-B:pvrPSPNUU-01P02Q:rvnTOSHIBA:rnVG20SQ:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
  dmi.product.name: Satellite P50-B
  dmi.product.version: PSPNUU-01P02Q
  dmi.sys.vendor: TOSHIBA
  --- 
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D3p:   taser      2935 F...m pulseaudio
   /dev/snd/controlC0:  taser      2935 F.... pulseaudio
   /dev/snd/controlC1:  taser      2935 F.... pulseaudio
  CurrentDesktop: X-Cinnamon
  DistroRelease: Ubuntu 14.10
  HibernationDevice: RESUME=UUID=1699f9db-fe96-4e53-893a-49a8bd957d5c
  InstallationDate: Installed on 2014-12-18 (3 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: TOSHIBA Satellite P50-B
  NonfreeKernelModules: fglrx
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-29-generic.efi.signed root=UUID=36624408-b7e6-4c9b-8f4a-09fabe5f2d56 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-29-generic N/A
   linux-backports-modules-3.16.0-29-generic  N/A
   linux-firmware                             1.138.1
  Tags:  utopic
  Uname: Linux 3.16.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dip lpadmin plugdev pulse pulse-access sambashare sudo video
  _MarkForUpload: True
  dmi.bios.date: 08/14/2014
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: 1.30
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: VG20SQ
  dmi.board.vendor: TOSHIBA
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnTOSHIBA:bvr1.30:bd08/14/2014:svnTOSHIBA:pnSatelliteP50-B:pvrPSPNUU-01P02Q:rvnTOSHIBA:rnVG20SQ:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
  dmi.product.name: Satellite P50-B
  dmi.product.version: PSPNUU-01P02Q
  dmi.sys.vendor: TOSHIBA
  --- 
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/pcmC0D3p:   taser      2935 F...m pulseaudio
   /dev/snd/controlC0:  taser      2935 F.... pulseaudio
   /dev/snd/controlC1:  taser      2935 F.... pulseaudio
  CurrentDesktop: X-Cinnamon
  DistroRelease: Ubuntu 14.10
  HibernationDevice: RESUME=UUID=1699f9db-fe96-4e53-893a-49a8bd957d5c
  InstallationDate: Installed on 2014-12-18 (3 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  MachineType: TOSHIBA Satellite P50-B
  NonfreeKernelModules: fglrx
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-29-generic.efi.signed root=UUID=36624408-b7e6-4c9b-8f4a-09fabe5f2d56 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
  RelatedPackageVersions:
   linux-restricted-modules-3.16.0-29-generic N/A
   linux-backports-modules-3.16.0-29-generic  N/A
   linux-firmware                             1.138.1
  Tags:  utopic
  Uname: Linux 3.16.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm audio cdrom dip lpadmin plugdev pulse pulse-access sambashare sudo video
  _MarkForUpload: True
  dmi.bios.date: 08/14/2014
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: 1.30
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: VG20SQ
  dmi.board.vendor: TOSHIBA
  dmi.board.version: To be filled by O.E.M.
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnTOSHIBA:bvr1.30:bd08/14/2014:svnTOSHIBA:pnSatelliteP50-B:pvrPSPNUU-01P02Q:rvnTOSHIBA:rnVG20SQ:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
  dmi.product.name: Satellite P50-B
  dmi.product.version: PSPNUU-01P02Q
  dmi.sys.vendor: TOSHIBA

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