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[Bug 1411365] Missing required logs.

 

This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1411365

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

** Tags added: trusty

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https://bugs.launchpad.net/bugs/1411365

Title:
  UVC Random crashes

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  The camera driver sometimes doesn't enable the camera (causing apps
  wanting to use it to crash) and sometimes the image simply freezes
  (together with the application using it). Dmesg outputs the following:

  [  957.745133] usb 3-11: USB disconnect, device number 6
  [  958.018393] usb 3-11: new high-speed USB device number 7 using xhci_hcd
  [  958.068999] usb 3-11: New USB device found, idVendor=045e, idProduct=0772
  [  958.069008] usb 3-11: New USB device strings: Mfr=1, Product=2, SerialNumber=0
  [  958.069013] usb 3-11: Product: Microsoft\xffffffc2\xffffffae\xffffffae LifeCam Studio(TM)
  [  958.069017] usb 3-11: Manufacturer: Microsoft
  [  958.070777] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam Studio(TM) (045e:0772)
  [  958.127723] input: Microsoft\xffffffc2\xffffffae\xffffffae LifeCam Studio(TM) as /devices/pci0000:00/0000:00:14.0/usb3/3-11/3-11:1.0/input/input28
  [  963.484665] 7:3:1: cannot get freq at ep 0x82
  [  963.545681] hid-generic 0003:045E:0772.000B: hiddev0,hidraw9: USB HID v1.01 Device [Microsoft Microsoft\xffffffc2\xffffffae\xffffffae LifeCam Studio(TM)] on usb-0000:00:14.0-11/input4
  [  968.927011] uvcvideo: Failed to set UVC probe control : -110 (exp. 26).
  [  968.927031] 7:3:1: cannot get freq at ep 0x82
  [  968.927256] uvcvideo: Failed to set UVC probe control : -32 (exp. 26).
  [  973.932828] 7:3:1: cannot get freq at ep 0x82
  [  973.932952] uvcvideo: Failed to query (130) UVC probe control : -32 (exp. 26).
  [  979.343032] uvcvideo: Failed to set UVC probe control : -110 (exp. 26).
  [  979.343045] 7:3:1: cannot get freq at ep 0x82
  [  979.343258] uvcvideo: Failed to set UVC probe control : -32 (exp. 26).
  [  984.348874] uvcvideo: Failed to query (130) UVC probe control : -110 (exp. 26).
  [  984.348894] 7:3:1: cannot get freq at ep 0x82
  [  984.349122] uvcvideo: Failed to set UVC probe control : -32 (exp. 26).
  [ 1001.801041] ------------[ cut here ]------------
  [ 1001.801057] WARNING: CPU: 1 PID: 10986 at /build/buildd/linux-lts-trusty-3.13.0/fs/sysfs/group.c:214 sysfs_remove_group+0xe8/0xf0()
  [ 1001.801058] sysfs group ffffffff81caac00 not found for kobject 'event24'
  [ 1001.801059] Modules linked in: uvcvideo videobuf2_core videodev snd_usb_audio videobuf2_vmalloc videobuf2_memops snd_usbmidi_lib pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) bnep rfcomm btusb bluetooth snd_hda_codec_hdmi joydev snd_hda_codec_realtek ppdev snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_seq_midi snd_rawmidi snd_seq_midi_event psmouse snd_seq serio_raw snd_timer lpc_ich snd_seq_device snd parport_pc soundcore snd_page_alloc mei_me mei mac_hid lp parport hid_generic usbhid hid radeon video e1000e ttm drm_kms_helper drm i2c_algo_bit ptp pps_core ahci libahci
  [ 1001.801080] CPU: 1 PID: 10986 Comm: gdbus Tainted: G           OX 3.13.0-44-generic #73~precise1-Ubuntu
  [ 1001.801081] Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./H87M Pro4, BIOS P2.20 07/04/2014
  [ 1001.801082]  00000000000000d6 ffff8804049999c8 ffffffff817580b1 0000000000000007
  [ 1001.801083]  ffff880404999a18 ffff880404999a08 ffffffff8106afdc ffff8804049999f8
  [ 1001.801085]  ffffffff81caac00 ffff880402ad64c0 0000000000000000 ffff8804066d34d8
  [ 1001.801086] Call Trace:
  [ 1001.801090]  [<ffffffff817580b1>] dump_stack+0x46/0x58
  [ 1001.801093]  [<ffffffff8106afdc>] warn_slowpath_common+0x8c/0xc0
  [ 1001.801094]  [<ffffffff8106b0c6>] warn_slowpath_fmt+0x46/0x50
  [ 1001.801096]  [<ffffffff81243829>] ? sysfs_get_dirent_ns+0x59/0x80
  [ 1001.801097]  [<ffffffff81244cc8>] sysfs_remove_group+0xe8/0xf0
  [ 1001.801100]  [<ffffffff814bc420>] dpm_sysfs_remove+0x40/0x50
  [ 1001.801102]  [<ffffffff81478156>] ? kbd_disconnect+0x26/0x30
  [ 1001.801104]  [<ffffffff814b2117>] device_del+0x47/0x1a0
  [ 1001.801107]  [<ffffffff815b6cce>] evdev_disconnect+0x2e/0x70
  [ 1001.801108]  [<ffffffff815b2d05>] __input_unregister_device+0xc5/0x1a0
  [ 1001.801110]  [<ffffffff815b2e35>] input_unregister_device+0x55/0x80
  [ 1001.801113]  [<ffffffffa0593f26>] uvc_status_cleanup+0x46/0x50 [uvcvideo]
  [ 1001.801114]  [<ffffffffa058932d>] uvc_delete+0x2d/0x140 [uvcvideo]
  [ 1001.801115]  [<ffffffffa058955d>] uvc_release+0x2d/0x40 [uvcvideo]
  [ 1001.801119]  [<ffffffffa054982e>] v4l2_device_release+0xce/0x100 [videodev]
  [ 1001.801121]  [<ffffffff814b141e>] device_release+0x3e/0xc0
  [ 1001.801122]  [<ffffffffa058c1ad>] ? uvc_v4l2_release+0x5d/0x110 [uvcvideo]
  [ 1001.801124]  [<ffffffff8137c8c2>] kobject_cleanup+0x82/0x1c0
  [ 1001.801126]  [<ffffffff8137c730>] kobject_put+0x30/0x70
  [ 1001.801127]  [<ffffffff814b10e7>] put_device+0x17/0x20
  [ 1001.801129]  [<ffffffffa0548473>] v4l2_release+0x53/0x80 [videodev]
  [ 1001.801132]  [<ffffffff811cc5ed>] __fput+0xbd/0x270
  [ 1001.801133]  [<ffffffff811cc7ee>] ____fput+0xe/0x10
  [ 1001.801135]  [<ffffffff8108c514>] task_work_run+0xc4/0xe0
  [ 1001.801136]  [<ffffffff8106dc66>] do_exit+0x196/0x480
  [ 1001.801138]  [<ffffffff8107b20b>] ? __dequeue_signal+0x6b/0xb0
  [ 1001.801139]  [<ffffffff8106dfe4>] do_group_exit+0x44/0xa0
  [ 1001.801141]  [<ffffffff8107e460>] get_signal_to_deliver+0x230/0x580
  [ 1001.801143]  [<ffffffff81014d57>] do_signal+0x47/0x140
  [ 1001.801145]  [<ffffffff8109f9e0>] ? try_to_wake_up+0x210/0x210
  [ 1001.801146]  [<ffffffff811cb2f8>] ? vfs_read+0x108/0x180
  [ 1001.801148]  [<ffffffff81014ef2>] do_notify_resume+0xa2/0xd0
  [ 1001.801150]  [<ffffffff8176da2a>] int_signal+0x12/0x17
  [ 1001.801151] ---[ end trace 82a7936b48c7af66 ]---
  [ 1001.812987] ------------[ cut here ]------------
  [ 1001.812993] WARNING: CPU: 2 PID: 10986 at /build/buildd/linux-lts-trusty-3.13.0/fs/sysfs/group.c:214 sysfs_remove_group+0xe8/0xf0()
  [ 1001.812994] sysfs group ffffffff81caac00 not found for kobject 'input27'
  [ 1001.812995] Modules linked in: uvcvideo videobuf2_core videodev snd_usb_audio videobuf2_vmalloc videobuf2_memops snd_usbmidi_lib pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) bnep rfcomm btusb bluetooth snd_hda_codec_hdmi joydev snd_hda_codec_realtek ppdev snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_seq_midi snd_rawmidi snd_seq_midi_event psmouse snd_seq serio_raw snd_timer lpc_ich snd_seq_device snd parport_pc soundcore snd_page_alloc mei_me mei mac_hid lp parport hid_generic usbhid hid radeon video e1000e ttm drm_kms_helper drm i2c_algo_bit ptp pps_core ahci libahci
  [ 1001.813034] CPU: 2 PID: 10986 Comm: gdbus Tainted: G        W  OX 3.13.0-44-generic #73~precise1-Ubuntu
  [ 1001.813035] Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./H87M Pro4, BIOS P2.20 07/04/2014
  [ 1001.813036]  00000000000000d6 ffff8804049999f8 ffffffff817580b1 0000000000000007
  [ 1001.813038]  ffff880404999a48 ffff880404999a38 ffffffff8106afdc ffff880404999a28
  [ 1001.813039]  ffffffff81caac00 ffff880405c33a58 0000000000000000 ffff8804066d34d8
  [ 1001.813040] Call Trace:
  [ 1001.813044]  [<ffffffff817580b1>] dump_stack+0x46/0x58
  [ 1001.813047]  [<ffffffff8106afdc>] warn_slowpath_common+0x8c/0xc0
  [ 1001.813049]  [<ffffffff8106b0c6>] warn_slowpath_fmt+0x46/0x50
  [ 1001.813050]  [<ffffffff81243829>] ? sysfs_get_dirent_ns+0x59/0x80
  [ 1001.813051]  [<ffffffff81244cc8>] sysfs_remove_group+0xe8/0xf0
  [ 1001.813054]  [<ffffffff814bc420>] dpm_sysfs_remove+0x40/0x50
  [ 1001.813055]  [<ffffffff814b2117>] device_del+0x47/0x1a0
  [ 1001.813058]  [<ffffffff815b2d93>] __input_unregister_device+0x153/0x1a0
  [ 1001.813059]  [<ffffffff815b2e35>] input_unregister_device+0x55/0x80
  [ 1001.813062]  [<ffffffffa0593f26>] uvc_status_cleanup+0x46/0x50 [uvcvideo]
  [ 1001.813063]  [<ffffffffa058932d>] uvc_delete+0x2d/0x140 [uvcvideo]
  [ 1001.813065]  [<ffffffffa058955d>] uvc_release+0x2d/0x40 [uvcvideo]
  [ 1001.813068]  [<ffffffffa054982e>] v4l2_device_release+0xce/0x100 [videodev]
  [ 1001.813070]  [<ffffffff814b141e>] device_release+0x3e/0xc0
  [ 1001.813071]  [<ffffffffa058c1ad>] ? uvc_v4l2_release+0x5d/0x110 [uvcvideo]
  [ 1001.813073]  [<ffffffff8137c8c2>] kobject_cleanup+0x82/0x1c0
  [ 1001.813075]  [<ffffffff8137c730>] kobject_put+0x30/0x70
  [ 1001.813076]  [<ffffffff814b10e7>] put_device+0x17/0x20
  [ 1001.813078]  [<ffffffffa0548473>] v4l2_release+0x53/0x80 [videodev]
  [ 1001.813080]  [<ffffffff811cc5ed>] __fput+0xbd/0x270
  [ 1001.813081]  [<ffffffff811cc7ee>] ____fput+0xe/0x10
  [ 1001.813083]  [<ffffffff8108c514>] task_work_run+0xc4/0xe0
  [ 1001.813085]  [<ffffffff8106dc66>] do_exit+0x196/0x480
  [ 1001.813086]  [<ffffffff8107b20b>] ? __dequeue_signal+0x6b/0xb0
  [ 1001.813087]  [<ffffffff8106dfe4>] do_group_exit+0x44/0xa0
  [ 1001.813089]  [<ffffffff8107e460>] get_signal_to_deliver+0x230/0x580
  [ 1001.813091]  [<ffffffff81014d57>] do_signal+0x47/0x140
  [ 1001.813093]  [<ffffffff8109f9e0>] ? try_to_wake_up+0x210/0x210
  [ 1001.813094]  [<ffffffff811cb2f8>] ? vfs_read+0x108/0x180
  [ 1001.813096]  [<ffffffff81014ef2>] do_notify_resume+0xa2/0xd0
  [ 1001.813098]  [<ffffffff8176da2a>] int_signal+0x12/0x17
  [ 1001.813099] ---[ end trace 82a7936b48c7af67 ]---
  [ 1001.813104] ------------[ cut here ]------------
  [ 1001.813105] WARNING: CPU: 2 PID: 10986 at /build/buildd/linux-lts-trusty-3.13.0/fs/sysfs/group.c:214 sysfs_remove_group+0xe8/0xf0()
  [ 1001.813106] sysfs group ffffffff81ccf520 not found for kobject 'input27'
  [ 1001.813106] Modules linked in: uvcvideo videobuf2_core videodev snd_usb_audio videobuf2_vmalloc videobuf2_memops snd_usbmidi_lib pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) bnep rfcomm btusb bluetooth snd_hda_codec_hdmi joydev snd_hda_codec_realtek ppdev snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_seq_midi snd_rawmidi snd_seq_midi_event psmouse snd_seq serio_raw snd_timer lpc_ich snd_seq_device snd parport_pc soundcore snd_page_alloc mei_me mei mac_hid lp parport hid_generic usbhid hid radeon video e1000e ttm drm_kms_helper drm i2c_algo_bit ptp pps_core ahci libahci
  [ 1001.813119] CPU: 2 PID: 10986 Comm: gdbus Tainted: G        W  OX 3.13.0-44-generic #73~precise1-Ubuntu
  [ 1001.813120] Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./H87M Pro4, BIOS P2.20 07/04/2014
  [ 1001.813120]  00000000000000d6 ffff8804049999b8 ffffffff817580b1 0000000000000007
  [ 1001.813121]  ffff880404999a08 ffff8804049999f8 ffffffff8106afdc ffff8804049999e8
  [ 1001.813122]  ffffffff81ccf520 ffff880405c33a58 0000000000000000 ffffffff81ccf420
  [ 1001.813124] Call Trace:
  [ 1001.813125]  [<ffffffff817580b1>] dump_stack+0x46/0x58
  [ 1001.813127]  [<ffffffff8106afdc>] warn_slowpath_common+0x8c/0xc0
  [ 1001.813128]  [<ffffffff8106b0c6>] warn_slowpath_fmt+0x46/0x50
  [ 1001.813129]  [<ffffffff81243829>] ? sysfs_get_dirent_ns+0x59/0x80
  [ 1001.813131]  [<ffffffff81244cc8>] sysfs_remove_group+0xe8/0xf0
  [ 1001.813132]  [<ffffffff81244d0b>] sysfs_remove_groups+0x3b/0x60
  [ 1001.813133]  [<ffffffff814b19fb>] device_remove_attrs+0x5b/0x80
  [ 1001.813134]  [<ffffffff814b21e0>] device_del+0x110/0x1a0
  [ 1001.813136]  [<ffffffff815b2d93>] __input_unregister_device+0x153/0x1a0
  [ 1001.813137]  [<ffffffff815b2e35>] input_unregister_device+0x55/0x80
  [ 1001.813139]  [<ffffffffa0593f26>] uvc_status_cleanup+0x46/0x50 [uvcvideo]
  [ 1001.813140]  [<ffffffffa058932d>] uvc_delete+0x2d/0x140 [uvcvideo]
  [ 1001.813142]  [<ffffffffa058955d>] uvc_release+0x2d/0x40 [uvcvideo]
  [ 1001.813144]  [<ffffffffa054982e>] v4l2_device_release+0xce/0x100 [videodev]
  [ 1001.813145]  [<ffffffff814b141e>] device_release+0x3e/0xc0
  [ 1001.813147]  [<ffffffffa058c1ad>] ? uvc_v4l2_release+0x5d/0x110 [uvcvideo]
  [ 1001.813148]  [<ffffffff8137c8c2>] kobject_cleanup+0x82/0x1c0
  [ 1001.813149]  [<ffffffff8137c730>] kobject_put+0x30/0x70
  [ 1001.813150]  [<ffffffff814b10e7>] put_device+0x17/0x20
  [ 1001.813152]  [<ffffffffa0548473>] v4l2_release+0x53/0x80 [videodev]
  [ 1001.813153]  [<ffffffff811cc5ed>] __fput+0xbd/0x270
  [ 1001.813155]  [<ffffffff811cc7ee>] ____fput+0xe/0x10
  [ 1001.813156]  [<ffffffff8108c514>] task_work_run+0xc4/0xe0
  [ 1001.813157]  [<ffffffff8106dc66>] do_exit+0x196/0x480
  [ 1001.813159]  [<ffffffff8107b20b>] ? __dequeue_signal+0x6b/0xb0
  [ 1001.813160]  [<ffffffff8106dfe4>] do_group_exit+0x44/0xa0
  [ 1001.813161]  [<ffffffff8107e460>] get_signal_to_deliver+0x230/0x580
  [ 1001.813163]  [<ffffffff81014d57>] do_signal+0x47/0x140
  [ 1001.813164]  [<ffffffff8109f9e0>] ? try_to_wake_up+0x210/0x210
  [ 1001.813166]  [<ffffffff811cb2f8>] ? vfs_read+0x108/0x180
  [ 1001.813167]  [<ffffffff81014ef2>] do_notify_resume+0xa2/0xd0
  [ 1001.813168]  [<ffffffff8176da2a>] int_signal+0x12/0x17
  [ 1001.813169] ---[ end trace 82a7936b48c7af68 ]---
  [ 1001.813170] ------------[ cut here ]------------
  [ 1001.813171] WARNING: CPU: 2 PID: 10986 at /build/buildd/linux-lts-trusty-3.13.0/fs/sysfs/group.c:214 sysfs_remove_group+0xe8/0xf0()
  [ 1001.813171] sysfs group ffffffff81ccf540 not found for kobject 'input27'
  [ 1001.813172] Modules linked in: uvcvideo videobuf2_core videodev snd_usb_audio videobuf2_vmalloc videobuf2_memops snd_usbmidi_lib pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) bnep rfcomm btusb bluetooth snd_hda_codec_hdmi joydev snd_hda_codec_realtek ppdev snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_seq_midi snd_rawmidi snd_seq_midi_event psmouse snd_seq serio_raw snd_timer lpc_ich snd_seq_device snd parport_pc soundcore snd_page_alloc mei_me mei mac_hid lp parport hid_generic usbhid hid radeon video e1000e ttm drm_kms_helper drm i2c_algo_bit ptp pps_core ahci libahci
  [ 1001.813184] CPU: 2 PID: 10986 Comm: gdbus Tainted: G        W  OX 3.13.0-44-generic #73~precise1-Ubuntu
  [ 1001.813184] Hardware name: To Be Filled By O.E.M. To Be Filled By O.E.M./H87M Pro4, BIOS P2.20 07/04/2014
  [ 1001.813185]  00000000000000d6 ffff8804049999b8 ffffffff817580b1 0000000000000007
  [ 1001.813186]  ffff880404999a08 ffff8804049999f8 ffffffff8106afdc ffff8804049999e8
  [ 1001.813187]  ffffffff81ccf540 ffff880405c33a58 0000000000000000 ffffffff81ccf420
  [ 1001.813188] Call Trace:
  [ 1001.813190]  [<ffffffff817580b1>] dump_stack+0x46/0x58
  [ 1001.813191]  [<ffffffff8106afdc>] warn_slowpath_common+0x8c/0xc0
  [ 1001.813193]  [<ffffffff8106b0c6>] warn_slowpath_fmt+0x46/0x50
  [ 1001.813194]  [<ffffffff81243829>] ? sysfs_get_dirent_ns+0x59/0x80
  [ 1001.813195]  [<ffffffff81244cc8>] sysfs_remove_group+0xe8/0xf0
  [ 1001.813196]  [<ffffffff81244d0b>] sysfs_remove_groups+0x3b/0x60
  [ 1001.813197]  [<ffffffff814b19fb>] device_remove_attrs+0x5b/0x80
  [ 1001.813199]  [<ffffffff814b21e0>] device_del+0x110/0x1a0
  [ 1001.813200]  [<ffffffff815b2d93>] __input_unregister_device+0x153/0x1a0
  [ 1001.813201]  [<ffffffff815b2e35>] input_unregister_device+0x55/0x80
  [ 1001.813203]  [<ffffffffa0593f26>] uvc_status_cleanup+0x46/0x50 [uvcvideo]
  [ 1001.813204]  [<ffffffffa058932d>] uvc_delete+0x2d/0x140 [uvcvideo]
  [ 1001.813206]  [<ffffffffa058955d>] uvc_release+0x2d/0x40 [uvcvideo]
  [ 1001.813208]  [<ffffffffa054982e>] v4l2_device_release+0xce/0x100 [videodev]
  [ 1001.813209]  [<ffffffff814b141e>] device_release+0x3e/0xc0
  [ 1001.813211]  [<ffffffffa058c1ad>] ? uvc_v4l2_release+0x5d/0x110 [uvcvideo]
  [ 1001.813212]  [<ffffffff8137c8c2>] kobject_cleanup+0x82/0x1c0
  [ 1001.813213]  [<ffffffff8137c730>] kobject_put+0x30/0x70
  [ 1001.813214]  [<ffffffff814b10e7>] put_device+0x17/0x20
  [ 1001.813216]  [<ffffffffa0548473>] v4l2_release+0x53/0x80 [videodev]
  [ 1001.813217]  [<ffffffff811cc5ed>] __fput+0xbd/0x270
  [ 1001.813219]  [<ffffffff811cc7ee>] ____fput+0xe/0x10
  [ 1001.813220]  [<ffffffff8108c514>] task_work_run+0xc4/0xe0
  [ 1001.813221]  [<ffffffff8106dc66>] do_exit+0x196/0x480
  [ 1001.813222]  [<ffffffff8107b20b>] ? __dequeue_signal+0x6b/0xb0
  [ 1001.813223]  [<ffffffff8106dfe4>] do_group_exit+0x44/0xa0
  [ 1001.813225]  [<ffffffff8107e460>] get_signal_to_deliver+0x230/0x580
  [ 1001.813226]  [<ffffffff81014d57>] do_signal+0x47/0x140
  [ 1001.813228]  [<ffffffff8109f9e0>] ? try_to_wake_up+0x210/0x210
  [ 1001.813230]  [<ffffffff811cb2f8>] ? vfs_read+0x108/0x180
  [ 1001.813231]  [<ffffffff81014ef2>] do_notify_resume+0xa2/0xd0
  [ 1001.813232]  [<ffffffff8176da2a>] int_signal+0x12/0x17
  [ 1001.813233] ---[ end trace 82a7936b48c7af69 ]---
  [ 1006.711630] usb 3-11: USB disconnect, device number 7

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References