launchpad-reviewers team mailing list archive

[Matthew Revell <matthew.revell@xxxxxxxxxxxxx>]

Matthew Revell has proposed merging lp:~matthew.revell/launchpad/bug770315-bug-muting-help into lp:launchpad.

Requested reviews:
  Launchpad code reviewers (launchpad-reviewers)
Related bugs:
  Bug #770315 in Launchpad itself: "Help for bug muting uses unfamiliar terminology"
  https://bugs.launchpad.net/launchpad/+bug/770315

For more details, see:
https://code.launchpad.net/~matthew.revell/launchpad/bug770315-bug-muting-help/+merge/59388

A rewrite of the bug muting help, which you can view by clicking the help icon next the mute link on any bug page to which you're subscribed.
-- 
https://code.launchpad.net/~matthew.revell/launchpad/bug770315-bug-muting-help/+merge/59388
Your team Launchpad code reviewers is requested to review the proposed merge of lp:~matthew.revell/launchpad/bug770315-bug-muting-help into lp:launchpad.

=== modified file 'lib/lp/bugs/help/subscription-mute.html'
--- lib/lp/bugs/help/subscription-mute.html	2011-04-14 16:37:22 +0000
+++ lib/lp/bugs/help/subscription-mute.html	2011-04-28 15:12:33 +0000
@@ -12,20 +12,36 @@
     <h1>What happens when I "mute" a bug?</h1>
 
     <p>
-      You may have a subscription to a bug target (e.g. a project or
-      distribution) that sends email notifications about bug activity.
-      However, you may not be interested in a particular bug.  In that case
-      you can "mute" the bug and you will not receive notifications about it.
-    </p>
-    <p>
-      When "unmuting" a bug you are asked what kinds of messages you would
-      like to receive about the bug.
-    </p>
-    <p>
-      If you are subscribed via a team, but the team delivers its bug messages
-      via a mailing list or some other preferred email, the mute will not be
-      honored because doing so would prevent the other team members from
-      receiving the notifications.
+      Muting a bug tells Launchpad to stop sending you all email about 
+      that bug.
+    </p>
+    <p>
+      This is most useful when you've subscribed to the bugs for an entire
+      milestone, series, project or distribution. If there's one bug that
+      doesn't interest you, you can mute it without affecting your overall 
+      subscription.
+    </p>
+    <h2>Unmuting</h2>
+    <p>
+      When "unmuting" a bug you can choose what sorts of thing you want to
+      hear about, just like when you make a new subscription.
+    </p>
+    <h2>Muting bugs that come from a team subscription</h2>
+    <p>
+      If you are subscribed via a team, but the team delivers its bug mail
+      via a mailing list or some other team email address, you can't mute 
+      bugs you hear about thanks to that subscription.
+    </p>
+    <p>
+      That's because in that case Launchpad delivers each email just once: 
+      to the team's mailing list or other specified email address. So, it 
+      can't filter out email intended specifically for you because it 
+      doesn't exist.
+    </p>
+    <p>
+      Instead, you could try filtering the bug mail you receive via the 
+      team's mailing list and then subscribing to the project's bugs 
+      yourself. That will let you mute whichever bugs you like.
     </p>
   </body>
 </html>