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Re: Support



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Bruce Cowan wrote:
> There appears to have been a lot of support requests to this list, does
> anyone know why there has been a sudden increase?

I would assume it's the same reason that people request cds to be sent
to them - they don't read, even what's blatantly in front of them.

- From lists.ubuntu.com:

Community Support

    * ubuntu-users - Ubuntu user technical support, not for general
discussions
    * edubuntu-users - Edubuntu Users Help and Discussion
    * kubuntu-users - Kubuntu Help and User Discussions
    * launchpad-users - Discussion for Launchpad users
    * rosetta-users - This list is CLOSED, please use launchpad-users
instead
    * ubuntu-studio-users - Ubuntu Studio Users Help and Discussion
    * xubuntu-users - Xubuntu Help and User Discussions

Perhaps they think that because they occasionally use launchpad, they're
a launchpad user, and so get to ask ubuntu support based questions on
there.  Still, i'm unsure why they think they don't fall into "ubuntu
user technical support".

Perhaps the launchpad-users can be clarified to "Discussion for
Launchpad users, on launchpad issues.  For ubuntu support, see
http://www.ubuntu.com/support"; or something.

If they even manage to fail that, then put their posts on moderation,
until they learn better.

Hobbsee
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