On Mon, Dec 1, 2008 at 2:34 AM, Martin Pool <mbp@xxxxxxxxxxxxx> wrote: > On Sun, Nov 30, 2008 at 12:09 AM, Matthew East <mdke@xxxxxxxxxx> wrote: >> Hi, >> >> Over the last couple of days I've had a few direct emails from users >> looking for support with Ubuntu which end up in my inbox. They have >> been sent through the "Contact user" feature of Launchpad: >> >> "This message was sent by Launchpad via the Contact user/team >> link on your profile page. For more information see >> https://help.launchpad.net/YourAccount/ContactingPeople"; >> >> It's not the end of the world, I will try and set up a filter on these >> messages so that they don't end up in my inbox, and then reply to them >> when I have time, but I wondered if there anything that can/should be >> done to make it clearer that this feature is not for support requests? > > Other people have seen this. There is also a problem of people > sending mail to large teams. > > There is some discussion of limiting it to only people with positive > karma, which is presumed to be people with some idea of how to use the > tools and what is polite. Perhaps a more principled basis for solving this issue would be to prevent individuals from emailing a team unless they are the team's administrator or owner? -- Matthew East http://www.mdke.org gnupg pub 1024D/0E6B06FF
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