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[Launchpad-users] Does Prometric sabotage Ubuntu !?



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Does Prometric sabotage Ubuntu !?

The company Prometric says in its site that is global leader in test
services via computer, attending to the major actors of tecnology
market. Prometric has over 3000 test centers in 135 countries.

I intend apply to UCP Certification (LPI-199) - Ubuntu's and LPI's
website say that Prometric is an option to do this exam.

I am 45 years old, I act in the IT industry and the communities of free
software for 10 years, who find it convenient to take a closer look
kretcheu.com.br

Here is my report about how was stressing and frustrating my
experience with Prometric. These facts gives the impression that they
are sabotaging the LPI, Canonical, Ubuntu and even free software.

My marathon started more than 1 week ago, when at march 15th I accessed
the Prometric's website to sign me up and book my LPI-199 exam (Ubuntu
Certified Professional).
Firstly, the website is confusing. Well, I booked the exam to the next
day (march 16th) for the test center in Santos (Brazil) - the
nearest test center from my home.

The payment was made via credit card and I have already paid to the
operator of my card. Very effectively in this regard.

In the day and time marked attended the test center and after signing
the necessary documentation was led to the testing room. The
professional has the necessary procedures started testing ended
instantly, though I was still sitting.

Well, there began the marathon, the test gave problem and after several
reboots and logins as well as conversations with the Prometric test
center was instructed to give up.

Prometric's Web site does not have a link to contact us! You have to
access the site map to be redirected to a form and send a message. I did
it but I contacted the Test Center.

The next day I had again to contact the Test Center and received the
information they need to wait at least 48 hours, it seemed absurd.

I sent many messages by this form, and only I had some answers on
Tuesday following 6 days later, worse, inconclusive answers and away
from the solution of the problem.

Several more e-mails ended up getting my exam appointed again, this was
set for another Test Center in another city, there is 70Km from my home
in Sao Paulo. I did not want to go into the merits of this change and
today march 24th at the appointed time I went again in a test center for
testing.

Surprise? Dejavu!? All the same. The same mistake this time it was able
to read. Professional Flávio treated me very polite and was very
helpful, but the situation was the same. A few more reboots and logins,
including the server and nothing.
Flavio after a few hours called me saying he had spoken with Prometric
and that in two days would give me a position.

Results so far: I am 9 days there trying to do the test and Prometric
really does not seem minimally interested. Has some unknown reason for
this? Unprintable? Imagine the condition that a business owner who wants
to take UCP certification and just can not even make the exam. My losses
are already significant: four hours of waiting, transportation, parking,
fuel expense and toll, was the time writing complaints, talking on the
phone and nothing, nothing!

Almost 10 days and still no solution, it makes you want to give up, but
I am Brazilian and I don't give up EVER!

I hope you can help me or know someone who could.

Thank you very much.
Paulo Kretcheu

- --

# Paulo Roberto Alves de Oliveira
# kretcheu@xxxxxxxxxxxx :: email / gtalk
# Fingerprint: E171 5CC9 5977 5CC7 2FB9 BDBF 7895 27B9 AC1B B3DB
# twitter: @kretcheu
# GNU/Linux: 304828 (counter.li.org)
#
# kretcheu@xxxxxxxxxx :: xmpp
# UIN: 241199051

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