mahara-contributors team mailing list archive

[Richard van Iwaarden <1988040@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

See for more information this page:
https://mahara.org/interaction/forum/topic.php?id=9170

We have IT administrators that have access to all data in any
software/shared folder/mailbox etc. We have strong audits in place so
these administrators only access this data if necessary to do their jobs
(support, recover data, etc.)

Mahara is the only piece of software we have running that doesn't allow
a full access admin. This results in access using the database of Mahara
to fix issues or to use the 'log in as' button many times.

Students often contact support sending a link and screenshot that
administrators can not access. It makes support difficult.

The topic linked above holds arguments for both sides. However, we think
this should be a choice for Universities to make for themselves rather
then Mahara forcing them a choice. A simple tick somewhere in site
settings saying 'site administrators can access all pages' should do it.
That way, everyone can make their own policy regarding this.

The downside now is that the IT department of the University says that
Mahara is difficult and time consuming to support. Looking at the time
spend on tickets, they are right. It takes for example a lot more time
to support than Moodle.

** Affects: mahara
     Importance: Undecided
         Status: New


** Tags: admin administrator functional rights

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https://bugs.launchpad.net/bugs/1988040

Title:
  Admins should have full access to userpages

Status in Mahara:
  New

Bug description:
  See for more information this page:
  https://mahara.org/interaction/forum/topic.php?id=9170

  We have IT administrators that have access to all data in any
  software/shared folder/mailbox etc. We have strong audits in place so
  these administrators only access this data if necessary to do their
  jobs (support, recover data, etc.)

  Mahara is the only piece of software we have running that doesn't
  allow a full access admin. This results in access using the database
  of Mahara to fix issues or to use the 'log in as' button many times.

  Students often contact support sending a link and screenshot that
  administrators can not access. It makes support difficult.

  The topic linked above holds arguments for both sides. However, we
  think this should be a choice for Universities to make for themselves
  rather then Mahara forcing them a choice. A simple tick somewhere in
  site settings saying 'site administrators can access all pages' should
  do it. That way, everyone can make their own policy regarding this.

  The downside now is that the IT department of the University says that
  Mahara is difficult and time consuming to support. Looking at the time
  spend on tickets, they are right. It takes for example a lot more time
  to support than Moodle.

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