"Sometimes I hear something opposite. "This is gonna work as I and design says. Like it or leave."
yea i've seen what appears to be that attitude too. acting as if the users who suggest things just make completely off the wall suggestions that couldn't have been due to user experience or that it's an isolated case of what that user wants instead of stopping to think about if it's a worthwhile suggestion or not. then they get feedback from their testing that says the same thing and they change their mind.
for example the the apps available for download section is useless and taking up space better used differently. i believe i remember reading that was a point brought up in the 11.10 testing but it's something actual users have been saying since early 11.04.
they don't seem to get that users who make suggestions are doing it because they want to help unity be the best it can be.
when there are so many different suggestions on how to improve or fix the same thing it should be obvious that THERE IS SOMETHING WRONG THERE THAT NEEDS TO BE FIXED instead of seeing them as disconnected ideas that a user thinks would be cool.
if a user didn't really care they likely would either just use it the way it is or go to something else without bothering to suggest anything.
the thing is that there is a gold mine of mockups and suggestions there that could greatly improve many things in unity.
you know how that bug report says the "The eight icons displayed on the Dash Home screen ... no longer serve a relevant purpose with the Dash and Launcher performing all required launching functions." as if that wasn't the case in natty from the start. those buttons were always useless for the same reasons they're useless now.
"I know that this can make technical support more difficult. But you could make the Unity Configuration Tool accessible via "Gear" menu on the top right. So if someone have a problem, you could easily restore everything to default (like "Please click on gear icon in the upper right part of the screen, choose Unity Configuration Tool and click Restore Defaults")."
+1 for that idea.