i agree with you.
My dad has spent over "20.000 hours" in front of a computer and he only knows how to use firefox, send an email, open a pdf and maybe login to skype (he cant install it without help).
am sure another "10.920 hours" will pass and he wont know much else.
and as of "younger generations" i dont see them learning much either.
majority of people use computers/internet just to connect with other people and that's
it. They dont want to learn an OS. They may know a little of windows/office, because is thought in schools and everyone has windows in some computer.
when apps hide inside the MM they are not obvious, is not just emesene. There needs to be a way to make it more obvious.
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