openerp-india team mailing list archive

[Mikkel Christensen <934242@xxxxxxxxxxxxxxxxxx>]

Developers, thank you very much for your work on this very large and
capable piece of software that is OpenERP. Most of it works very well,
although the learning curve is steep.

I found this bug report in my search for a way to disable auto-email -
after finding out to my absolute horror that OpenERP was sending out
emails to customer email addresses without my knowledge!!!

This feature should *absolutely not*, *never* *ever*, be enabled by
default! It boggles my mind how anyone could think that it is a good
idea.

- Anybody starting out with OpenERP is 99% likely to be unaware that it will start sending out emails by default.
- Anybody who actually wants this feature will want to configure it before enabling it.

We are talking about emails to customers. This is always a very
sensitive thing and should be treated with extreme care. Every detail in
an email to a customer must be correct, polite and thought through
carefully, or it will damage your reputation and customer relation.

The email that OpenERP sends out by default - unless the user has made
the conscious choice to configure the templates and the system carefully
- is:

- Alleging that the customer owes you money (it's an invoice). In the
best case, the invoice is real, but is sent twice, because the OpenERP
user is unaware of the auto-email feature. In the more likely case, the
invoice was just a test while the user is learning about OpenERP and
sending such an invoice to a customer could cause serious insult!

- Containing wrong links. Most users would not have their OpenERP
publicly accessible from the beginning. The link won't work, which is
both unprofessional but also lucky because it gives the customer a hint
that something is wrong with a system somewher.

- Probably containing wrong text. Does the normal user really have an
online payment portal? And who wouldn't want to customise the text in
their letters to the customer.

This feature should NOT be enabled until the user has made the proper
preparations and a conscious choice to enable it.

-- 
You received this bug notification because you are a member of OpenERP
Indian Team, which is subscribed to OpenERP Addons.
https://bugs.launchpad.net/bugs/934242

Title:
  EDI Auto-email should not be active by default

Status in OpenERP Addons (modules):
  Opinion

Bug description:
  Hello,

  3 emails actions are created when we install the modules sale / account / purchase :
  Auto-email confirmed sale orders [1]
  Auto-email confirmed invoices [2]
  Auto-email confirmed purchase orders [3]

  These actions are configured to send a mail to the partners (unless if
  they have the "opt-out" on) with the document with the EDI system.

  I think that it is quite debatable to activate this by default. 
  In my opinion, this should be set off by default, and afterwards it should be the responsibility of the integrator or user to active this feature or not, because it can have serious effects on the customer base.

  But above all, noupdate="1" must be set on the xml! If you deactivate
  the actions server manually, because you (absolutely) do not want
  those mails to be send to your customers, next time you update your
  modules, the server actions will be reactivated ! (and mails will be
  sent before you see it.)

  The question is not on the quality or goodness of this EDI feature,
  but that's about the control of the mail outputs.

  Thanks for your understanding on this topic.

  Guewen

  [1] http://bazaar.launchpad.net/~openerp/openobject-addons/6.1/view/head:/sale/edi/sale_order_action_data.xml#L5
  [2] http://bazaar.launchpad.net/~openerp/openobject-addons/6.1/view/head:/account/edi/invoice_action_data.xml#L5
  [3] http://bazaar.launchpad.net/~openerp/openobject-addons/6.1/view/head:/purchase/edi/purchase_order_action_data.xml#L5

To manage notifications about this bug go to:
https://bugs.launchpad.net/openobject-addons/+bug/934242/+subscriptions