openerp-india team mailing list archive

["W. Martin Borgert" <1082000@xxxxxxxxxxxxxxxxxx>]

Note, that I did not yet find any way to search in the issue comments!
The advanced search helps only for the description field. Please correct
me, if I'm wrong and just overlooked the search for comments.

Anyway, the important thing here is the use case: Why does a user want
to search in the issue tracker and what information do they want to
find?

My use case is the following:

A company produces and sells bicycles. Every bicycle has a product
number PNxxxx and a serial number SNxxxxxx. Customers call or write
email, if there is an issue with the product. Some customers might
complain about the wheels, others about the front light or the bell.
Issues are created, but sometimes the "name" field will be (esp. if
generated automatically from email) "my bicycle is broken". The
detailled "description" field has probably most of the information, e.g.
whether a tandem bike has been used for a downhill race and broke that
way, but maybe this information is only available as a comment to the
issue by another person.

When there are many support tickets, one likes to search all important
information as fast as possible. As the person who has to work with the
tickets, I don't know whether for example a product number or serial
number is mentioned in the "name" field, in the "description" or has
been later added in a comment. When I just enter "PN1234" or "SN654321"
and get immediately the right ticket(s), it is only a couple of key
strokes to the result.

Currently I have to open the advanced search, scroll through a long list
of items, find "description", than I can finally enter the search term.
Because the term might be in the "name" field, not in the description, I
have to add this search as well. If the term is only available in the
comments, I'm completely out of luck, because it is not possible to
search them, as far as I know.

Hope that helps!

-- 
You received this bug notification because you are a member of OpenERP
Indian Team, which is subscribed to OpenERP Addons.
https://bugs.launchpad.net/bugs/1082000

Title:
  Search in project issues doesn't work for all fields

Status in OpenERP Addons (modules):
  Opinion

Bug description:
  Version: 6.2dev-20121122-0001

  On many issue trackers such as Trac the default search function works
  for all fields, i.e. it includes the description and the comments.
  This is missing in OpenERP, it seems. One can search in the
  description via the advanced search, which is not very convenient. For
  the comments to the issue, I couldn't find any search function.

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