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Message #18539
[Bug 1075559] Re: [6.1] return product messed up when output location manually chained to customer location
Improved fix for 6.1 in the attached branch
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https://bugs.launchpad.net/bugs/1075559
Title:
[6.1] return product messed up when output location manually chained
to customer location
Status in OpenERP Addons (modules):
New
Bug description:
If you setup you warehouse with the Output location manually chained
to the customer location, then returning goods is messed up.
A Sale Order will generate a move from Stock to Output, and the
chained location setup will generate a move from Output to Customer.
When the customer returns the good for any reason, the user will use
the stock return picking wizard from the OUT picking. This generates
an incoming move from Customer to Output, and the chained location
setup generates in turn an outgoing move from Output to Customer (and
when the incoming picking is processed, the outgoing move gets
available...)
This is wrong, as it totally messes up the logistics of the company,
and it is a big problem for an e-commerce company handling over 100 SO
per day, with 5% return rate, as it requires a lot of manual
processing. In my opinion, there should never be an *incoming* move to
the *Output* location of the warehouse. This would solve the problem.
There should be a setting on the shop specifying which location is to
be used for returns, or the stock return picking wizard should provide
a way of specifying a location on a case by case basis.
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References