openerp-india team mailing list archive

["Twinkle Christian\(OpenERP\)" <tch@xxxxxxxxxxx>]

** Changed in: openobject-addons
   Importance: Undecided => Low

** Changed in: openobject-addons
       Status: New => Confirmed

** Changed in: openobject-addons
     Assignee: (unassigned) => OpenERP R&D Addons Team 1 (openerp-dev-addons1)

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https://bugs.launchpad.net/bugs/1194790

Title:
  Issue email should set reply-to correctly

Status in OpenERP Addons (modules):
  Confirmed

Bug description:
  version 7.0-20130622-231037-1 (nightly Debian package)

  Context: Issues are handled by email.
  Alice: Client having an issue.
  Bob: Support staff, replying to her.

  Alice writes to support@xxxxxxxxxxxxx. When Bob replies to her, both
  "from" and "reply-to" are set to bob@xxxxxxxxxxxxx. At least "reply-
  to" should be set to "support@xxxxxxxxxxxxx", so that Alice can easily
  answer to the same address. Even the "from" address would make sense
  as "support@xxxxxxxxxxxxx", depending on the processes.

  (Maybe it is already possible to configure this correctly, but I could
  not find out, how.)

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