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[Bug 1500068] Re: "OpenLP has stopped working" when OpenGL not installed on Windows 8.1

To: openlp-core@xxxxxxxxxxxxxxxxxxx
From: Tim Bentley <1500068@xxxxxxxxxxxxxxxxxx>
Date: Sat, 17 Oct 2015 11:26:30 -0000
Reply-to: Bug 1500068 <1500068@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
** Changed in: openlp/documentation
       Status: Fix Committed => Fix Released

** Changed in: openlp
       Status: Fix Committed => Won't Fix

** Changed in: openlp/documentation
    Milestone: None => 2.2

** Changed in: openlp/documentation
     Assignee: (unassigned) => Tomas Groth (tomasgroth)

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https://bugs.launchpad.net/bugs/1500068

Title:
  "OpenLP has stopped working" when OpenGL not installed on Windows 8.1

Status in OpenLP:
  Won't Fix
Status in OpenLP documentation series:
  Fix Released

Bug description:
  I recently upgraded a laptop to Windows 8.1 and experienced problems
  starting up OpenLP.

  After the initial setup phase, when attempting to start OpenLP. I got
  the error "OpenLP has stopped working" and the application crashed.
  This worked fine under Windows Vista.

  After some investigation, I discovered that OpenLP was crashing after
  'Init done for SlideController' in the debug log (see below). I
  checked out the log on a working machine and saw that normally after
  this code in openlp.core.ui.maindisplay is run, including the
  following code:

          if not is_macosx():
              self.setViewport(QtOpenGL.QGLWidget())

  This rang a bell as I had struggled to get other OpenGL apps working
  on the laptop post install. After checking the Intel website, I
  discovered that the laptop had an Intel 965 chipset, but the default
  drivers that come with Windows 8.1 do not support OpenGL. I downloaded
  the last Windows 7 set of drivers available for this device
  (win7_1512754.exe) and installed them on the laptopm even though they
  were 'older' than those included with Windows 8.1. After rebooting,
  the problem went away.

  If this happens again it is worth people upgrading their graphics
  drivers if they are still using the built-in Microsoft ones (if the
  device name contains the words 'Microsoft Corporation' in Device
  Manager). It would be helpful if OpenLP could detect if the current
  drivers support OpenGL properly. If they don't, it probably shouldn't
  attempt to initialise the viewport with OpenGL enabled, to avoid the
  crash happening for others.

  Debug log for crash follows:

  2015-09-26 17:50:37,973 openlp.core.utils                                       INFO     Openlp version 2.0.5
  2015-09-26 17:50:37,973 openlp.core.utils.languagemanager                       INFO     Language file: '[en]' Loaded from conf file
  2015-09-26 17:50:37,980 root                                                    DEBUG    Could not find default_translator.
  2015-09-26 17:50:37,983 openlp.core.ui.screen                                   INFO     Screen 0 found with resolution PyQt4.QtCore.QRect(0, 0, 1440, 900)
  2015-09-26 17:50:37,983 openlp.core.ui.screen                                   INFO     Screen 1 found with resolution PyQt4.QtCore.QRect(1440, 0, 1024, 768)
  2015-09-26 17:50:37,983 openlp.core.ui.screen                                   DEBUG    set_current_display 1
  2015-09-26 17:50:37,983 openlp.core.ui.screen                                   DEBUG    reset_current_display
  2015-09-26 17:50:37,983 openlp.core.ui.screen                                   DEBUG    set_current_display 1
  2015-09-26 17:50:38,056 openlp.core.lib                                         DEBUG    check_directory_exists C:\Users\chris\AppData\Roaming\openlp\data
  2015-09-26 17:50:38,069 openlp.core.lib.pluginmanager                           INFO     Plugin manager Initialising
  2015-09-26 17:50:38,069 openlp.core.lib.pluginmanager                           DEBUG    Inserting C:\Program Files (x86)\OpenLP\plugins into sys.path
  2015-09-26 17:50:38,069 openlp.core.lib.pluginmanager                           DEBUG    Base path C:\Program Files (x86)\OpenLP\plugins 
  2015-09-26 17:50:38,069 openlp.core.lib.pluginmanager                           INFO     Plugin manager Initialised
  2015-09-26 17:50:38,069 openlp.core.ui.media.mediacontroller                    DEBUG    check_available_media_players
  2015-09-26 17:50:38,069 openlp.core.ui.media.mediacontroller                    DEBUG    Importing controller openlp.core.ui.media.phononplayer
  2015-09-26 17:50:38,073 openlp.core.ui.media.mediacontroller                    DEBUG    Importing controller openlp.core.ui.media.vlcplayer
  2015-09-26 17:50:38,150 openlp.core.ui.media.mediacontroller                    DEBUG    Importing controller openlp.core.ui.media.webkitplayer
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/3gpp extensions: .3gp
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/3gpp2 extensions: .3g2
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/aiff extensions: .aiff
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/basic extensions: .au .snd
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mid extensions: .mid
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/midi extensions: .mid
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/midi additional extensions: .mid .midi
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mp3 extensions: .mp3
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mp4 extensions: .m4a
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpeg extensions: .mp3 .mp2
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpeg additional extensions: .mp3 .mp2 .mpga .mpega .m4a
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpegurl extensions: .m3u
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/mpg extensions: .mp3
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/vnd.dlna.adts extensions: .adts
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/wav extensions: .wav
  2015-09-26 17:50:38,174 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-aiff extensions: .aif .aiff .aifc
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-flac extensions: .flac
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-matroska extensions: .mka
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mid extensions: .mid
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-midi extensions: .mid
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mp3 extensions: .mp3
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mp3 additional extensions: .mp3
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpeg extensions: .mp3
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpegurl extensions: .m3u
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-mpg extensions: .mp3
  2015-09-26 17:50:38,176 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wax extensions: .wax
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wma extensions: .wma
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-ms-wma additional extensions: .wma
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: audio/x-wav extensions: .wav
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/3gpp extensions: .3gpp
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/3gpp2 extensions: .3g2
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/avi extensions: .avi
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mp4 extensions: .mp4
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mpeg extensions: .m1v .mpeg .mpa .mpg .mpe
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mpeg additional extensions: .mp4 .mts .mov
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/mpg extensions: .mpeg
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/msvideo extensions: .avi
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/quicktime extensions: .mov .qt
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/vnd.dlna.mpeg-tts extensions: .tts
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-matroska extensions: .mkv
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-matroska additional extensions: .mpv .mkv
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-matroska-3d extensions: 
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-mpeg extensions: .mpeg
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-mpeg2a extensions: .mpeg
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-asf extensions: .asx
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-asf-plugin extensions: .asx
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wm extensions: .wm
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmv extensions: .wmv
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmv additional extensions: .wmv
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wmx extensions: .wmx
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-ms-wvx extensions: .wvx
  2015-09-26 17:50:38,177 openlp.core.ui.media.phononplayer                       INFO     MediaPlugin: video/x-msvideo extensions: .avi
  2015-09-26 17:50:38,177 openlp.core.ui.media                                    DEBUG    get_media_players
  2015-09-26 17:50:38,178 openlp.core.ui.media                                    DEBUG    get_media_players
  2015-09-26 17:50:38,180 openlp.core.lib.toolbar                                 DEBUG    Init done for SlideController
  2015-09-26 17:50:38,183 openlp.core.lib.toolbar                                 DEBUG    Init done for SlideController

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References

[Bug 1500068] [NEW] "OpenLP has stopped working" when OpenGL not installed on Windows 8.1
From: Chris Hill, 2015-09-26