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[Bug 1632439] Re: openlp returned-1 fatal error Windows 10 after windows update

 

I have a suggestion that _might_ work...

I think the problem might be caused by some setting issues, so to test it you will have to reset the settings. To do this, open the Registry Editor (go to Win10 startmenu and search for "regedit"). In the editor navigate to "HKEY_CURRENT_USER\SOFTWARE\OpenLP". Once there right-click "OpenLP" in the tree and chose to rename, and name it to "OpenLP-broken". Now close the registry editor and try to open OpenLP 2.4. Let me know how it works out!
If it does not help, you can go back into the Registry Editor and revert the renaming.

You also mentioned that some updates was installed right before OpenLP
broke (NVIDIA). If so you could try to temporarily disable the NVIDIA
driver. I don't know how that is done on windows though, but I'm sure
that google knows :)

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https://bugs.launchpad.net/bugs/1632439

Title:
  openlp returned-1 fatal error Windows 10 after windows update

Status in OpenLP:
  New

Bug description:
  Widows 10 Pro 64 bit
  Microsoft Office 2010

  Cannot open program or debug program after using it for months there
  was a new windows update and a NVIDIA Geforce update inbetween
  function of program and non function.

  Turned off reporting and found at least this information if it is any
  help.

  Description
  A problem caused this program to stop interacting with Windows.
  Faulting Application Path:	C:\Windows\explorer.exe

  Problem signature
  Problem Event Name:	AppHangB1
  Application Name:	explorer.exe
  Application Version:	10.0.14393.0
  Application Timestamp:	57899981
  Hang Signature:	d7b9
  Hang Type:	134217984
  Betriebsystemversion:	10.0.14393.2.0.0.256.48
  Gebietsschema-ID:	1033
  Additional Hang Signature 1:	d7b9d45c1ea1f7ae1bab8b23c483a6de
  Additional Hang Signature 2:	401c
  Additional Hang Signature 3:	401c2e1a829a9a7f37640bd0077368ff
  Additional Hang Signature 4:	d7b9
  Additional Hang Signature 5:	d7b9d45c1ea1f7ae1bab8b23c483a6de
  Additional Hang Signature 6:	401c
  Additional Hang Signature 7:	401c2e1a829a9a7f37640bd0077368ff

  Extra information about the problem
  Bucket ID:	51044d83ece844c0299cd0e7a873fe4a (129168339806)

  
  2016-10-11 13:35:40,267 openlp.core.common.registry                             INFO     Registry Initialising
  2016-10-11 13:35:40,268 openlp.core.utils.__init__                              INFO     Openlp version 2.4.3
  2016-10-11 13:35:40,268 openlp.core.OpenLP                                      DEBUG    Entering is_already_running

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References