openstack-community team mailing list archive

[Brian Schott <brian.schott@xxxxxxxxxxxxxxxxxx>]

That's a bit like asking what the service contract is that comes with Linux.  If you require support with Linux, then you buy RHEL, SLES, Ubuntu Advantage, ...  

Think of OpenStack as an open-source cloud "operating system", not a single-vendor product.  Like Linux, there are multiple vendors for public, private, and hybrid OpenStack clouds with many different SLA options already available.  There are many public, private, and semi-private hosting/colo providers beyond RackSpace in the community.  Many of the hardware vendors are starting to ship pre-configured OpenStacks.  You can buy supported OpenStack distributions from several software/support companies like Nebula and Piston.

Why buy vendor lock in?  What guarantee did you get running Solaris other than that you couldn't migrate to a new hardware vendor without dumping your software and IT investment?  Even OpenSolaris has been officially killed by Oracle.  The advantage of the OpenStack brand is vendor portability in cloud.

Brian

-------------------------------------------------
Brian Schott, CTO
Nimbis Services, Inc.
brian.schott@xxxxxxxxxxxxxxxxxx
ph: 443-274-6064  fx: 443-274-6060







On Nov 21, 2011, at 7:17 PM, Frans Thamura wrote:

> Hi all
> 
> Just discuss related to openstack with several vendors, one of them ibm distributor director.
> 
> He asking sla , support related to openstack, so.. to make them interest and their customer that want guarrantee etc
> 
> What will we do for this case?
> 
> I cant bring openstack brand.
> 
> Can help?
> 
> Thx
> 
> F
> 
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